Contrary to what you may believe the Google reps most likely are just as clueless as you are as to what is going on. Google doesn't just announce everything to every low level employee. If you're going to yell at someone atleast make it a supervisor, not some poor guy who has calls coming in left and right with people complaining and screaming for information he doesn't have. As to what you can do you have 3 choices.
1. Wait it out
2. Cancel your order and pick the phone up elsewhere (T-Mobile store, online reseller, etc)
3. Get a different phone
Well said. It's not like they have the information and they are intentionally keeping it from you or that they are too lazy or incompetent to find the info. They can only use the resources Google has made available to them and those resources aren't telling them anything more than we can see for ourselves. They are clueless but I don't lay the blame at their feet.
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