'Where' app subscription fees (AT&T Bloatware)

Discussion in 'Android Devices' started by Invero, Sep 20, 2010.

  1. Invero

    Invero Member
    6

    Jul 19, 2010
    9
    2
    6
    Orlando, FL
    Hi all -

    Just an FYI... I was looking at my AT&T bill tonight, and I noticed there were three charges of $2.97 added to my bill:


    # Date Subscription Name Short Code Type Content Provider ID Renew Date Cost Tax Charge
    08/13/2010 Find people places and things using WHER n/a AS WHERE Inc. n/a 09/20/2010 2.99 0.00 2.99
    08/13/2010
    Find people places and things using WHER n/a AS WHERE Inc. n/a 09/20/2010 2.99 0.00 2.99
    08/13/2010
    Find people places and things using WHER n/a AS WHERE Inc. n/a 09/20/2010 2.99 0.00 2.99
    Totals
    8.97

    Apparently the Where app that is pre-loaded into the phone is a 7 day trial, with a $2.99/mo subscription fee after. Not sure why I was charged three separate times, but even still... I don't remember ever using the app, aside from opening it to see what it was.

    I'm usually pretty good about noticing charges, but I suspect they might have buried that information into the fine print that no one reads.

    At any rate, AT&T was 'generous' enough to refund the charges. I also had them put on a purchase block for mobile charges like this, so that it couldn't happen again.


    So just a reminder, read everything, check over your bill, and be careful of extra charges.
     

    Advertisement

  2. Grut

    Grut Well-Known Member
    16

    Sep 9, 2010
    50
    4
    16
    Pennsylvania
    as soon as you OPEN the app, it says that you have a free 7 day trial, after that it's $2.99 a month. The second I saw this I hit "cancel". Didn't you see this when you opened the app???
     
  3. Invero

    Invero Member
    6

    Jul 19, 2010
    9
    2
    6
    Orlando, FL
    Honestly, I don't recall seeing it, but it's not impossible. Frankly though, if I were to have seen it, I would have just assumed that I would get a 7 day trial and then it would shut down unless I put in a CC number or something like that. I would never have clicked okay if it said that it would auto-bill my phone bill every month unless I explicitly called 611 to cancel.

    Regardless, I was hit with three separate charges. So even if I was okay with it, I would have been over billed.
     
  4. Grut

    Grut Well-Known Member
    16

    Sep 9, 2010
    50
    4
    16
    Pennsylvania
    It stinks that you were hit 3 times with that, but thankfully you are being refunded. I agree that you should have a 7 day free trial, but after that, the subscription should be cancelled automaticly and you should be prompted by Where weather or not you want to spend $2.99 per month on a subscription. Autosubscription is "shady" on their part, it's a good way to get money out of people who are not aware of the policy. Glad things worked out for you....
     
  5. CrimsonPride

    CrimsonPride Well-Known Member
    143

    Jul 28, 2010
    1,482
    200
    143
    student
    north alabama
    you can uninstall it if youre rooted with titanium backup, then install market enabler and get the full one for free. i have it, it comes with alot of widgets also
     
  6. Gamble1177

    Gamble1177 Active Member
    16

    Sep 17, 2010
    38
    4
    16
    when I first got my captivate I called customer service to have some subscription apps removed from my bill from my eternity.where popped up twice a month for several months cs was confused as to the double charges and that I never signed up for it. and without me asking he have me a 60 dollar credit for the charges.
     
  7. Prim8

    Prim8 Well-Known Member
    38

    Jul 27, 2010
    122
    10
    38
    I had the same issue, and I was looking very carefully and hit cancel and still got the charge.
     
  8. Grut

    Grut Well-Known Member
    16

    Sep 9, 2010
    50
    4
    16
    Pennsylvania
    @ Prim8. Really? Thanks for the info, I'm gonna have to double check my bill now and see if these charges were applied. I sure hope not!!!!
     

Share This Page

Loading...