Leandro P.: Hi, my name is Leandro P.. How may I help you?
Michael : Hi Leandro
Michael : I have a Moto Droid and my battery door is coming off very easily
Michael : Slides right off without any effort
Leandro P.: I am sorry that you are having this issue, but let me help you with this.
Michael : Thank you
Leandro P.: You are welcome.
Leandro P.: Since the date of purchase, you have a one year standard warranty through Motorola that will not cover any physical or liquid damage.
Michael : Yes I'm aware of that
Leandro P.: We can go ahead and send you the battery cover.
Michael : Oh so this is a known issue?
Leandro P.: No, it is not.
Leandro P.: But we can replace it in warranty
Michael : Ok please do