white line across screen???


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  1. minichip

    minichip New Member This Topic's Starter

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    Hi all, wondering if anyone can help. Ive only had my desire a couple of days and for some reason a white line has appeared across the screen, wondering if its been damaged. It hasnt been dropped or abused in anyway so quite confused. Tried a hard reset but to no avail? Pic attached if anyone can figure out otherwise back to the shop it goes!
     

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  2. no fit state

    no fit state Well-Known Member

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    Looks fooked....time to send/take it back!
     
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  3. minichip

    minichip New Member This Topic's Starter

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    yeah thats what im thinking!
     
  4. tuatha

    tuatha Well-Known Member

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    yeah, hardware issue most likely. if you've only had it a couple of days, push for an exchange rather than a repair.
     
  5. nx1977

    nx1977 Well-Known Member

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    Is it only visible with the screen on?

    If yes, then warranty/replace. If no, then it indicates damage (cracked screen - thus not covered by warranty), and a good reason to be very careful keeping it in trouser pockets.
     
  6. ukzen

    ukzen Well-Known Member

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    Can you feel it on screen ,with your nail ,a crack in the glass would be quite obvious to the touch
     
  7. brad-short

    brad-short Well-Known Member

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    Deffo screen issue. Send it back mate. Had same issue with my LCD TV :)
     
  8. minichip

    minichip New Member This Topic's Starter

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    no there isnt a crack on the glass, certainly cant feel anything and it is only visible when the unit is on. I'll send it back for sure, thanks all the advice! :)
     
  9. mat

    mat Well-Known Member

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    Yeah definitely send it back mate, u won't have any problems.
     
  10. uzetaab

    uzetaab Well-Known Member

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    Just because a screen is cracked, does not necessarily mean it's not covered by the warranty. A screen can still crack due to a manufacturing defect which is what warranties are all about, defects.

    If you have a cracked screen & there is no obvious external damage, like a dent in the case from where it impacted the ground, then they are supposed to at least have a qualified technician pull the phone apart and examine it to determine the cause.

    Especially if the screen cracks shortly after purchase, that's possibly a defect, and they will possibly just replace it on the spot (assuming no dents). By the look of those photos, I would probably replace it & then cross my fingers that HTC agree with me.
     

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