I have been having a lot of problems with my phone including the scrolling to the left problem, which is a hardware issue. I contacted Verizon centralized customer service today and spoke to someone who said since I have insurance on my phone I can contact Asurion and get it replaced (for a fee). He of course told me that it was NOT a known issue, and we can discuss replacement possibilities with another phone if I end up having similar issues with a replacement Eris. I have had this phone for 9 months so it is still under manufacturer's warrantee. Shouldn't I be able to get it replaced for free via Verizon and not Asurion? My question is should I contact a Verizon STORE and speak with a supervisor, or is my only option to go through Asurion and pay the fee to replace my phone (more likely than not only to have to replace it again).