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Who do I email with requests/suggestions/complaints?


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  1. fordag

    fordag Member

    I've only had my Android phone since 15 Nov, having switched from a BlackBerry (may RIM RIP), and I've figured out most things on my own without issue. I only got into trouble when I upgraded and didn't know I needed to reset the phone as well plus the menus changed in odd and subtle ways from ICS to JB.

    Fortunately I go help for one of my issues here, thanks nickdalzell.

    Two still remain, and I've been told by Samsung Tech Support there is no fix for them, it's just the way things are in JB, and there is no going back.

    With BlackBerry I could go straight to RIM and complain, in time they would either fix it or ignore me, but I knew who was responsible. I also always had the option to revert to a previous firmware.

    Not so with Android.

    Worse I have no way of knowing if it was Google, Samsung or AT&T that caused the remaining issues I have (the color scheme is admittedly minor but still irritating.)

    Google puts out Android OS updates, Samsung then makes changes and adds TouchWiz, and then I'm told AT&T makes any changes they see fit to make.

    With so many fingers in the pot who does that leave me to bring up my issues to? Any email I send will need to be addressed to all three companies. Does anyone have the three best emails to send issues to?

    Thanks,
    David


    The Issues:

    1. Under the quick pulldown screen I can turn on or off a number of things, WiFi, Bluetooth, GPS, Sound, etc.
    In ICS Mobile Data was one of the items I could quickly turn on or off, I believe it was next to Airplane Mode.
    Mobile Data is missing in that menu since the upgrade. Now I have to go into Settings>Data Useage

    2. With ICS my contacts and the phone UI had a black background with white or grey text. I really liked that a lot.
    After upgrading to JB the background for both is now white with black text, though when actually on a call the phone ui goes back to a black background. Negative colors are not turned on btw. I'd like to go back to what it was. I can't find an option for this under Settings.

    Samsung Galaxy Rugby Pro (AT&T)
    Model: SGH-I547

    Android v. 4.0.4
    upgraded to 4.1.1

    Baseband v.: I547UCLI3
    now: I547UCBLL1

    Kernel v.: 3.0.8-1096249
    now: 3.0.31-656355

    Manufactured:
    11/04/2012

    Received:
    11/15/2012

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  2. h4x0rj3ff

    h4x0rj3ff Chemist

    Hi :hello: welcome to the forums!!!
  3. chanchan05

    chanchan05 The Doctor Guide

    1. You can always install an app that puts toggles in the pull down notification, like Widgetsoid.

    2. You can also change the contacts app as well to something that uses a white on black theme. I can't remember if GoContacts EX had such a theme though.
  4. Mostly Harmless

    Mostly Harmless Well-Known Member Contributor

    This really isn't meant to be mean but no matter who you email your two issues will fall on deaf ears. Both of your issues are really personal preferences and neither Google or Samsung are going to stop what they are doing to fix either one. I would try chanchan05 suggestions.

    Going forward...from time to time Google makes some pretty significant changes with Android (Gingerbread -> Ice Scream Sandwich, the entire UI was changed). Some people like them some people don't. My suggest is to adapted to whatever the changes are or try and find third party solutions in the Play Store.
  5. fordag

    fordag Member

    I understand what you're saying, and I don't expect them to jump and fix my personal issues, but I'd like to at least be able to let the powers that be know that not everyone is happy with their changes.

    Right now if I could I would revert back to 4.0.4. I so far have no evidence that 4.11 has imporved anything on my phone and I know it's broken a thing or two. As a result I'm unlikely to upgrade in the future.
  6. Digital Controller

    Digital Controller The Real Bass Creator Guide

    To revert back you would probably need to root your device then flash a ROM that was for 4.0.4

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