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Who Has Screen Separation?General

Do you have screen separation?

  1. Yes, and I noticed it right out of the box.

    40 vote(s)
  2. Yes, and I believe it's from me using it.

    21 vote(s)
  3. No, and I wouldn't care anyways.

    13 vote(s)
  4. No, but I'm returning my Nexus 7 until problems are worked out.

    1 vote(s)
  5. I don't know, I'm too afraid to look.

    4 vote(s)
  6. Other: Let's see it in the comments.

    16 vote(s)
  7. No

    61 vote(s)

Last Updated:

  1. neut6o1

    neut6o1 Member

    For people who don't know and purchased directly from Google, the warranty will be taken care of by google for the entire first year for repairs and replacements. This is according to the customer support person I talked to when asking for a replacement because of the screen separation issue. I thought I only had 15 days before Asus would take over dealing with the warranty, but apparently that is only outside of the 1 year warranty if you wanted a repair outside of warranty.

    There is 15 days to return it. But warranty replacement and repair is for a full year from google.

    That is good news because I am guessing Google has better customer service than Asus.

  2. DanielM426

    DanielM426 Well-Known Member

    Good to hear! I guess that a year is way more than enough to figure out if there's a problem :D
  3. alextop30

    alextop30 Well-Known Member

    Ok well I just got my replacement and guess what - out of the box = screen rise on the exact same spot!!!

    At this point I am pretty upset with google and thinking about calling them and asking just to return them both. Any of you have any ideas? and also what the hell is the point of returning the one where I have all of my crap installed to replace it with one with the same problem?
  4. shaneydroid

    shaneydroid Well-Known Member

    Gah! I'm waiting for my new one from Play to be delivered and I'm not feeling very confident.
    One reason I keep fiddling around with my current one trying to find a fix without side effects.
    Then if the new one has the problem I know what to do with minimum fuss.
  5. alextop30

    alextop30 Well-Known Member

    Do what grab some super glue and glue the damn screen down. Just absolutely ridiculous I am gonna be giving google a damn phone call tomorrow and ask them if super glue will work!
  6. shaneydroid

    shaneydroid Well-Known Member

    I would give glue a try, any reports of people doing it safely?
  7. DanielM426

    DanielM426 Well-Known Member

    If mine is broken when it arrives I will keep getting replacements because
    A. I just want a perfect tablet
    B. It costs Google money to ship these things back and forth
    Spiteful? Yes.
  8. alextop30

    alextop30 Well-Known Member

    Yea the problem is actually worse with the new one when I put it on the charger more of the screen is up - I think I will go ahead and send them the new back after I give them a piece of my mind tomorrow!
  9. DanielM426

    DanielM426 Well-Known Member

    I'm pretty much expecting mine to arrive flawed now :( I really just wish that it was Google sealing the boxes with black tape after doing a final qc check. Obviously Asus's QC is non-existent.
  10. slowhat

    slowhat Well-Known Member

    i've also got a bit of screen separation. i'm rolling the dice and getting another from google. hopefully it's good to go. fingers crossed.
  11. blackjaguar25

    blackjaguar25 Well-Known Member

    So this is only if you buy straight from Google, correct?
  12. neut6o1

    neut6o1 Member

    That I can't answer. I bought it directly from Google. Maybe someone who bought it elsewhere can speak on it.
  13. blackjaguar25

    blackjaguar25 Well-Known Member

    Thanks. I'd love if someone could help.
  14. alextop30

    alextop30 Well-Known Member

    Now that I came down a little I don't know what to do I am thinking about returning my tablet. I am still in the 15 days, I don't quite understand how I can rationalize spending almost 300 dollars for a thing that has the screen coming off of it. Well what are you guys planning to do it you get a defective replacement. I am just really disappointed.
  15. Atma

    Atma Well-Known Member

    I received the email my replacement has shipped and will be here tomorrow. As much as I love my Nexus 7, if the replacement isn't in pristine condition and working 100% I will be asking for a refund. I'm not the kind of consumer who will accept defects in a new product for which I've paid several hundred $$, or even $20. Consumers have an expectation, and a right to expect, of their new product to work like new. People having to go through 3 or 4 replacements is ludicrous.

    But that's just me. :)
  16. MartinS

    MartinS Well-Known Member

    I have only just noticed because I read this thread again - it's so slight!

    The screen is marginally raised on the left hand side compared to the right. It's really small (my GNex is the same in fact) and it doesn't creak so I don't care. If it does get worse then I have a year in Warranty.
  17. alextop30

    alextop30 Well-Known Member

    Now that my rage is completely gone and I have looked at the alternatives I think I am going to stick with Nexus 7 I am on the phone with google and will send their new back and will ask them when they expect this problem to get resolved - the ultimate decision is really depending what they answer to that question. If they say something stupid I am just gonna send them both back but most likely I will wait another 2 months before I RMA again in the hope that ASUS has decided to fix the problem and not ignore it.

    Also these items are not immune to the lemon law so if you get a replacement enough times and it does not fix your problem you can return it to them.
  18. JSchu22

    JSchu22 Well-Known Member Contributor

    My fourth Nexus 7 is without issue. The first two had separation and the third had a couple of dead pixels.
  19. Xyro

    Xyro 4 8 15 16 23 42 Moderator

    Fourth :eek:

    As someone who just ordered their second replacement, that doesn't boost my confidence :p
  20. alextop30

    alextop30 Well-Known Member

    What google told me was that Asus was told to fix the problem and they did - which they clearly didn't!

    I am going to send it back in a month or so, in order to try to avoid dealing with this 100 times until I get something good!!!
  21. DanielM426

    DanielM426 Well-Known Member

    Recieved the replacement and...IT'S PERFECT. No lift or dead pixels
    Now the real test starts...will it stay that way?
  22. Atma

    Atma Well-Known Member

    Congrats Daniel!

    Maybe there's hope for the rest of us. :D
  23. RadYOacTiVe

    RadYOacTiVe Well-Known Member

    I tried to ignore this thread so I wouldn't look for the problem but I got bored at work and read what to look for so as soon as I get home I check out my new toy and I have it too.

    Now that I know it's there it will drive me nuts so I'm taking it back to Sears tomorrow after work.

    Sears doesn't have any more in stock and I really hate to order directly from Google and pay the tax/shipping and having to deal with returning it if there are problems. I had an order I just canceled with Macmall, almost wishing I would have kept it open.

    Ugh...so disappointed.

    Since there is a 1 year warranty could I just take it up with Google?

    I hate to say this, I could just return and wait to see if how the iPad mini is.

    Also, what happens with the $25 credit if i get a replacement or return it with no replacement?
  24. DanielM426

    DanielM426 Well-Known Member

    I hope so! How sad is it that we are justified in being worried about a broken replacement...
  25. DanielM426

    DanielM426 Well-Known Member

    Well you would have to go through Asus, but you have to pay to ship it to them. Also you're credit should still be there. Just as a side note, the credit is even available for me to use on my evo.
    RadYOacTiVe likes this.

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