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Why am i getting tts stopped working alot

Why Idk why it keeps happening. I saw in apps I have pico 1.0. I didn't dwnload it. It came with phone. What do I do? And I just had speakers fixed cause no one cld hear me and not even 24 hrs it isn't working again. I have 72 hrs to take it back but I don't trust him..its a tmo store. I need to sell 2. I am out of work and can't sell it like this.

Please help

Thank you
 

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