why does both.. WIFI and 4G LTE icon both show up?Support

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  1. dan330

    dan330 Well-Known Member

    AT&T Note3...
    Normally only one or the other would be on the Notification Bar. (Wifi or 4G LTE icon)

    I noticed starting a few days ago...
    now.. both are on the notification bar.
    I see both the wifi icon and 4G LTE icon.

    why? what is going on? does it need to be fixed?

  2. DevinNJ

    DevinNJ Well-Known Member

    On Verizon I have both. Always have
  3. William T Riker

    William T Riker Well-Known Member

    Something might be wrong with your wifi connection then-

    Dont know about ATT's version but when I'm connected to wifi, the 4G icon always goes away

    ** I found this thread over on XDA

    They suggest turning the app "Caller Name ID" off. (I froze this a long time ago which may be why I dont have the problem)

    "You need to disable (turn off) "Caller Name ID". Go into manage apps, click Caller Name ID and select "Turn Off". That worked for me."

    Attached Files:

    ocnbrze and dan330 like this.
  4. dan330

    dan330 Well-Known Member

    what am I turning off? how does this effect my phone?

    update: I have NOT changed a thing.. and the 4GLTE icon is not gone..
  5. William T Riker

    William T Riker Well-Known Member

    It's a bloatware app installed on the Verizon Note 3, not even sure if ATT got it.

    Disabling an app does nothing but turn that app off, you just hit Turn on to reenable it if you want to

    Attached Files:

  6. DevinNJ

    DevinNJ Well-Known Member

  7. dan330

    dan330 Well-Known Member


    it has been sitting on my desk for last 3 hrs...
    the 4GLTE.. has gone.. and come back.
  8. potterdood

    potterdood Well-Known Member

    Typically SMS and MMS go thru 3g/4g. So even if you have wifi turned on you'll see the 3g/4g bc it is required in order to send and receive text and pix messages.
  9. dan330

    dan330 Well-Known Member

    mms.. ok.. but I was not sending or receiving any mms last night.

    the 4GLTE and Wifi was on all night...
    I went to bed at 1am.. with 65% battery.
    it beeped at me at 4am.. battery LOW!! 15%
    and it was warm.

    something not right!!!
  10. Digital Controller

    Digital Controller The Real Bass Creator Guide

    Only MMS go through 3g/4g, SMS goes through your signal.

    The only reason the 3g/4g shows up is because you have data on, it isn't necessarily using it though.
  11. William T Riker

    William T Riker Well-Known Member

    Even if mobile data is on, if connected to wifi the 4G icon should disappear, it has done this on every build for me on verizon since MI9 its never stuck both of them at the same time for any period of time on mine (except when it is initially connecting to the wifi).

    Gotta be an app or system process keeping his data connection active and not fully switching it over to the wifi
  12. veccster

    veccster Well-Known Member

    My n3 shows both at the same time. The down /up arrow will be orange / green if it is using it. Right now, I'm on Wifi and the arrows under the Wifi icon are lit up. If I send a mms, the arrows under 4g will temporarily light up (and both are lit). Probably not much help as I've questioned this as well...just letting you know you're not alone.
  13. Sandroidfan

    Sandroidfan Well-Known Member

    Some android phones show both WiFi and 4G icon at the same time even when connected to WiFi point unless you turn off mobile data. But this doesn't mean 4G connection is still active and used. In settings/status it shows mobile data is disabled when connected to WiFi. I think 3G/4G data goes into low power idle state to be only used for MMS.

    Some phones display 4G (or 3G) and others don't with WiFi. I had both and they all behave the same for data, MMS. Not sure how note 3 is supposed to show this but it's probably not issue.
  14. Clayton1

    Clayton1 Well-Known Member

    I get both too, didnt before but noticed it a couple weeks ago.
    I checked and dont have the "Caller Name ID" app.

    How do I easily turn off data? I cant seem to find it but am most likely overlooking it.
  15. Rukbat

    Rukbat Well-Known Member

    As DC said, the icons say "this is available", not "I'm currently using this". If you're connected to a wifi router, and there's 4G available where you are, you'll see both (at least on the 900A).

    As far as turning data off, the easiest way is a widget called Data ON-OFF. Tap the icon and it changes from on to off to on... And it's grayed out when data is off.

    To turn it off manually, go to More Networks/Mobile Networks. The first item is a checkbox to turn on (or off) Mobile data. The widget is easier.
    Clayton1 likes this.
  16. dan330

    dan330 Well-Known Member

    on my NOTE3 on AT&T... I have both of them on.
    they both show up in the notification bar.. sometimes!!! sometimes its one or the other.
    more often it is just one or other.

    and NO.. I am not sending or receiving any MMS messages..
  17. Sandroidfan

    Sandroidfan Well-Known Member

    When both icon shows up, 4G icon should be in grey color if in idle state. 4G data is in super low power state and will be used only when apps like MMS calls for it. Unless you are in poor signal area, turning off data with WiFi on won't save battery much.
  18. dan330

    dan330 Well-Known Member

    currently.. the phone is on my desk... doing nothing for last hour.
    both are on.. NONE are in grey!
  19. Sandroidfan

    Sandroidfan Well-Known Member

    That doesn't seem right. Go into setting/about/status and see if mobile data is enabled when in WiFi. If so, you probably got app causing this.
  20. dan330

    dan330 Well-Known Member

    That is why I am asking this question.. what is going on???

    I would check.. but I am making a phone call... and the 4Glte icon is gone (for now).
  21. DavidIsaac

    DavidIsaac New Member

    William is right.
    The Verizon "Caller Name ID" app forces 4G LTE on when on WiFi.

    This started happening after an update that activated a trial of "Caller Name ID", which shows you the name of some callers, but also pesters you to subscribe for an additional cost.

    Stopped the app and now I'm back to just WiFi showing when connected. I find this comforting because I don't wonder what connection is being used for data when on WiFi.

    If you don't see this app in Application Manager, be sure you swipe to see Running applications, not just Downloaded applications.
  22. micp1480

    micp1480 Well-Known Member

    As posted by davidisaac in regards to 4G and WiFI being on at the same time, it is the caller ID that Verizon offered as a trial that is the cause. I am now wondering if we (Verizon Customers), have any recourse to the amount of data usage that we used, without knowing that this was happening. My data usage is almost 1gb, and I have a month to go, and my plan is for 2gb, which I never come close to using, what made me suspicious, and brought me to this find.
  23. nickdalzell

    nickdalzell Well-Known Member Contributor

    Visual Voicemail does the same thing.

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