Why I had a Nexus 4 for 24 hours only...General


Last Updated: 2013-02-13 03:19:03
  1. ispeakmath

    ispeakmath New Member

    So, I ordered my Nexus 4 like many others did the day they became available again recently and coudn't wait for it to get here. Immediately, out of the box, I was in love with the sleek design of my new handset. The next day, my new phone was the focus of many others attention and I almost felt like a spokesman for the phone, pitching it to everyone who raised a question about it. I was in complete ire.

    Unfortunately, 18 hours after having the device and having above a 50% charge, my Nexus 4 powered itself off and became a brick. I panicked immediately and called the phone number given on the site and in the attached documentation. I had to call several times and was disconnected repeatedly. I spokke to attendants a couple times and they told me that if I got disconnected again, they could not call me back. Eventually, an hour later or so, I was able to talk to someone in support who had me try a few things to get the phone into recovery. None of this worked. This is when things went from bad to worse.

    I was told that I would be transferred over to product return/replacement and of course was disconnected again. I tried again....and again.

    I now made it through to product replacement was told that they would email me out the shipping label to return the phone back and that they would have to charge my account for the replacement in the meantime!!! So, Google basically wants me to fork out TWICE the money, so that I can wait to have them ship out another one and they won't refund my account until they inspect the original.

    I'm not sure about how many of you can afford this, but I can't. I had saved for this phone and I had already arranged to sell my old phone. Basically, I'm screwed....So, I at least ask how long it will take to ship the replacement. I'm told 2-3 weeks, even if I'm a replacement!

    I spoke to another supervisor to verify this, and that was their policy. I opted for a return over a refund and am sure that I will never purchase anything from Google again.

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  2. Skyroket

    Skyroket Well-Known Member

    This sounds like a cross shipment to me. They will send you a new n4. You just put your broken n4 in box and then ship it back.

    But im not sure sounds really confusing.. I would probably demand for a full refund and provide a free label
  3. hstroph

    hstroph Well-Known Member

    I would've asked for an RMA (Returned Merchandise Authorization) with shipping address/instructions and shipped the original back pending their determination of repair or replacement.
  4. NeXuS4

    NeXuS4 Well-Known Member

    I had a similar experience but the difference is I decided to go along with it.

    I wish it had been smoother true, but still, this phone was the best purchase I've made in years.
  5. DonaldGreig

    DonaldGreig Well-Known Member

    I'm in the same boat a bit. After the first one going missing I got a very speedy replacement. Sadly it has something wrong with the sensor for the back light which means that at its lowest setting the screen goes off and then only way to get it back is a hard reset.

    So mines's going back and I don't think I'll bother again. I actually prefer the screen of my S3.

    The screen on the N4 I had was a bit washed out and not quite as sharp as I'd expected.
  6. realizm

    realizm Well-Known Member

    My RMA device is on the way. The specialist that took care of my claim actually did a really good job and got everything processed quickly.

    All out of nowhere my auto-rotation stopped working. After troubleshooting the issue myself I determined it had to be a faulty or broken gyroscope. A trip to youtube and I found somebody else with the same problem.
  7. DonaldGreig

    DonaldGreig Well-Known Member

    There's a lot of different issues with Nexus 4s it would seem - not any single thing but more out of the box failures than I'd expect. Hmmmm.
  8. steslatt

    steslatt Well-Known Member

    I agree, there should be an option to send the phone off without a replacement for those people who don't want the money to be put on hold (You don't actually get charged it just gets put on hold).
    For me the RMA is the best option. I've just had a TV develop a fault within 2 months of me buying it, unfortunately currys don't take the same route as Google and the TV has to be taken away for repairs without a replacement. I would much rather them put a hold on the money and give me a replacement TV. I won't be buying from Currys again.
  9. Frisco

    Frisco =Luceat Lux Vestra= VIP Member

    I kind of got that feeling when seeing your user name. ;)
  10. LoyalServant

    LoyalServant Well-Known Member

    I had the same thing happen to my Galaxy Nexus.
    They put a hold on my credit card... provided a printable label... 2 days later I had a replacement and 3 weeks later the hold came off my card.

    I found it annoying that the phone died, but the return procedure is not all that bad, IMHO.

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