wi-fi not working properly?Support


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  1. Atlas912

    Atlas912 Member This Topic's Starter

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    It seems as though my droid x has a hard time with the wi-fi connection. I turn it on and the wi-fi signal comes up but i am getting horrible speeds. my ping is anywhere from 300 to 900 (Horrible) and then my download speed is 1400kbps or so. and the upload is around 1500 kbps or so. I have tried atleast a dozen tests. The speeds almost seem like 3g speeds. is it becuase the 3g isnt being turned off when the wifi is on and that is what i really am testing? please any advice would be great, i really like this phone but if my internet connection is going to be like this I don't think i can handle it.
     

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  2. Wolfedude88

    Wolfedude88 Well-Known Member

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    Strange, have you tried rebooting? I don't really know how to troubleshoot your issue, could restart your router. If not you might want to try exchanging it, I haven't had any issues with mine like that.
     
  3. Exiled

    Exiled Well-Known Member

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    Maybe if you have access, you could try a different wifi connection that you know is fast, and see if the problem persists.
     
  4. CarsMatic

    CarsMatic Active Member

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    I'm also having issues with wifi and we're not the only ones. Do a quick search and you'll find another thread has already been started. I was so excited to have it (compared to my Storm) so I'm really irritated that I can't use it.
     
  5. trophynuts

    trophynuts Well-Known Member

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    i have similar speed test results..however it doesn't really slow my browsing down honestly. It does irritate me a little that the up, down, and ping speeds are so crappy on wifi...i have a brand new Netgear wireless 150n router so i know its not that.

    i actually do get better speedtest results with wifi off but it is a mental thing, if i had never seen my test results then it wouldn't be an issue at all.
     
  6. Atlas912

    Atlas912 Member This Topic's Starter

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    i want to say it is not my router since my two laptops are working fine off it, i even reset it make sure. the speed/connection is strong. I actually tried standing next to the router with the droid x and the internet was dragging. I am evening having troubles downloading things off the android market. I am not getting a consitent 3g signal either. I wonder if there is any way to check?
     
  7. trophynuts

    trophynuts Well-Known Member

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    yeah see that is opposite of mine. other than the speedtest results mine is ok. Downloading apps from the market happen really quick.
     
  8. AubieJones

    AubieJones Active Member

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    I have had the same issue. I have a Netgear WNDR3700 dual range router. I've searched high and low all over the internet looking for solutions and finally stumbled upon one for me that seems to be working.

    Apparently (according to some folks in forums) the Droid X will not recognize the wireless N on 5 ghz. So that was disappointing. Then I discovered that "mixed mode" settings can cause sporadic disconnects with certain devices which the DX seems to be one of those. I initially had both of my wifi ranges, 2.4 ghz and 5 ghz, set to "up to 300 mbps" as the mode. After much testing, I changed the 2.4 ghz mode to "up to 54 mbps" and my connection to that SSID seems to be working normally. I have comcast and my download speedtests are between 8-11 mbps now.

    Fingers crossed that my settings are stable now and I won't have any more issues. I just fixed this last night and had a couple of hours with no problems. Normally the problem would come along after just a few minutes or so.

    (I also used an app called wifi fixer prior to changing my router settings. It helps hold the signal longer and has a widget to reconnect which was easier than the reboots I was having to do. It's not a fix, just a band-aid that may help some.)
     
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  9. trophynuts

    trophynuts Well-Known Member

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    ^^^^^GOOD STUFF now you guys are making me want to go home and see if i can tweak my network any lol
     
  10. PolishPauL

    PolishPauL Well-Known Member

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    Mine wont automatically connect but as soon as i go into settings it connects immediately.
     
  11. trophynuts

    trophynuts Well-Known Member

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    • Up to 54 Mbps. Legacy Mode, with a maximum speed of up to 54 Mbps for b/g networks.
    • Up to 65 Mbps. Neighbor-Friendly Mode, with a speed of up to 65 Mbps in the presence of neighboring wireless networks.
    • Up to 150 Mbps. Performance Mode, with a maximum Wireless-N speed of up to 150 Mbps.
    The default is Up to 150 Mbps, which allows all 11b and 11g and 11n wireless stations.



    that is the selections on my router. referring to what AubieJones was speaking of. I just put mine on "up to 65" and i just got much much better results on speed test.
     
  12. AubieJones

    AubieJones Active Member

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    Awesome, I'm glad it worked for you. Mine is still working as well.
     
  13. Lone Wolf

    Lone Wolf Well-Known Member

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    me too
     
  14. dookie1

    dookie1 Well-Known Member

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    i'm seeing 6-7mbit on a .11g network. don't have .11n to test.
     
  15. Davoo

    Davoo Active Member

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    Thanks AubieJones, worked for me!
     
  16. slay65

    slay65 Active Member

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    I have the same router. I have had no issues with the 2.4 ghz setting at "up to 130 mbps". I have the 5 ghz set to "up to 300 mbps" but since the Droid X can't see that band it makes no difference.

    Based on your experience I think I will not be changing the 2.4 ghz setting to 300 mbps any time soon.
     
  17. trophynuts

    trophynuts Well-Known Member

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    Yeah I'm averaging around 7 down and about 1.5 up now.

    Hey aubie.......u an auburn fan?
     
  18. AubieJones

    AubieJones Active Member

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    Big Auburn fan. Graduated in 91.
     
  19. jp41

    jp41 Member

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    I have a Netgear MIMO router (so no n option) and still have garbage reception on my X. Signal strength hovers around poor to fair and is unusable compared to the 3g. Is there a fix coming from Motorola so we are able to have all features for this phone? Also, are you guys asking all public wifi spots you use to please change their settings so your phone can perform correctly? Sarcasm on that last one.
     

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