WiFi connection issuesSupport


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  1. prcGTI

    prcGTI New Member This Topic's Starter

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    I'm having issues with my Incredible maintaining Wi-Fi "on" and connecting to a Wi-Fi network. If I turn on Wi-Fi (Settings > Wireless & networks > Wi-Fi) or using Curvefish it will only stay on for about 10 seconds and I get the Unable to scan for networks message pop-up about 3 or 4 times and then Wi-Fi shuts off.

    I tried manually adding my Wi-Fi network and it won't save so I can test that either. I also already tried a battery pull reset to see if that fixed the problem....nope, still have the issue. Any ideas?

    Issue Resolved using Factory reset:


    Went to the VZW store yesterday and the CSR that helped me did a factory reset which resolved the WiFi issue, it was not HW related. The CSR said that he figured the WiFi issue happend due to one of the apps I installed which resulted in some sort of SW conflict causing the problem.

    So if anyone else runs across this issue do a Factoy Reset (pg 201 of the Incredible User Guide). Yes, this will erase all of your settings, installed apps, etc. but it enabled my WiFi and solved my problem.


    Perform a Factory Reset using phone settings:

    The most convenient way to do a factory reset is via the phone settings.
    Press HOME > MENU, then tap Settings.
    Scroll down the screen, and then tap Privacy > Factory data reset.
    On the Factory data reset screen, tap Reset phone, and then tap Erase everything.
     

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