Wifi connects but no internet access.Support


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  1. skpshah

    skpshah Member

    I checked lot of forums and discussion but could not find any solution thus posting this for support. I tried lot of solutions given in forums but didnt help.

    Main Problem - I have a ALL IN ONE PC, LAPTOP and 1 mobile. All are connected via wifi. ALL detects WIFI, my SSID, accept passwords, obtains IP and says connected. PC and laptop also gets internet access and I can chat/skype/browse/google everything. But in mobile - wifi detected password accepted but cannot do anything relate to internet. Shows no access.in Google playstore it keeps loading loading and loading and in end says no access. Cannot sync gmail / google talk . Cant FB.

    In Short in Mobile cannot access internet even though wifi is connected and gives xcellent signal.
    It worked when I brought the mobile, it worked for a month and all of a sudden without changing any settings it has stopped almost for last 15 days.

    I thought it was something with my mobile - I took my mobile to friends and relatives place and also to mobile shop..everywhere without changing any setting in mobile it connects with their wifi, also get internet access and can do everything.

    SO its not with my mobile, Could it be Router problem?
    But then if router problem then my laptop and pc also would have got internet access.

    I tried my friends mobile with my wifi and same problem detect wifi accepts password but no internet access in his mobile too..

    I hope someone can help me.

    I am having bsnl broadband connection, HUAWEI modem with LINKSYS BEFW11S4 router.

    Things I tried (from what other mentioned in forums thread)

    a. I did forget network and again on detetcing and accepting password it does not connect.

    b. I tried to forget and manually add SSID and password - still did not work

    c. I tried modifying network and gave static ip bot with within dhcp range and out of dhcp range but did not work.

    d. at 192.168.1.1 I checked everything and changed dhcp range but still does not work.

    e. I have WEP security. If I changed to WAP - it does not work in pc and laptop also.

    Heres my ipconfig /all (for your perusal)

    Windows IP Configuration

    Host Name . . . . . . . . . . . . : idea-PC
    Primary Dns Suffix . . . . . . . :
    Node Type . . . . . . . . . . . . : Hybrid
    IP Routing Enabled. . . . . . . . : No
    WINS Proxy Enabled. . . . . . . . : No

    Wireless LAN adapter Local Area Connection* 11:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Microsoft Wi-Fi Direct Virtual Adapter
    Physical Address. . . . . . . . . : 20-68-9D-D8-A2-A5
    DHCP Enabled. . . . . . . . . . . : Yes
    Autoconfiguration Enabled . . . . : Yes

    Wireless LAN adapter Wi-Fi:

    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Realtek RTL8188CE Wireless LAN 802.11n PCI-E NIC
    Physical Address. . . . . . . . . : 20-68-9D-D8-A2-A5
    DHCP Enabled. . . . . . . . . . . : Yes
    Autoconfiguration Enabled . . . . : Yes
    Link-local IPv6 Address . . . . . : fe80::2856:f686:ee47:5623%16(Preferred)
    IPv4 Address. . . . . . . . . . . : 192.168.1.3(Preferred)
    Subnet Mask . . . . . . . . . . . : 255.255.255.0
    Lease Obtained. . . . . . . . . . : Tuesday, February 19, 2013 9:16:27 AM
    Lease Expires . . . . . . . . . . : Wednesday, February 20, 2013 9:16:27 AM
    Default Gateway . . . . . . . . . : 192.168.1.1
    DHCP Server . . . . . . . . . . . : 192.168.1.1
    DHCPv6 IAID . . . . . . . . . . . : 220227741
    DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-18-13-F3-52-00-25-AB-25-C3-73
    DNS Servers . . . . . . . . . . . : 61.1.96.69
    61.1.96.71
    218.248.255.211
    NetBIOS over Tcpip. . . . . . . . : Enabled

    Ethernet adapter Ethernet:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Realtek PCIe GBE Family Controller
    Physical Address. . . . . . . . . : 00-25-AB-25-C3-73
    DHCP Enabled. . . . . . . . . . . : Yes
    Autoconfiguration Enabled . . . . : Yes

    Tunnel adapter isatap.{21909A82-9E87-4C1E-8C52-DE76584220D0}:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Microsoft ISATAP Adapter
    Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes

    Tunnel adapter Local Area Connection* 13:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Microsoft 6to4 Adapter
    Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes

    Tunnel adapter Teredo Tunneling Pseudo-Interface:

    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
    Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes
    IPv6 Address. . . . . . . . . . . : 2001:0:4137:9e76:24df:164:8a3b:4586(Preferred)
    Link-local IPv6 Address . . . . . : fe80::24df:164:8a3b:4586%18(Preferred)
    Default Gateway . . . . . . . . . : ::
    DHCPv6 IAID . . . . . . . . . . . : 553648128
    DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-18-13-F3-52-00-25-AB-25-C3-73
    NetBIOS over Tcpip. . . . . . . . : Disabled

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    Sunil Bhor likes this.
  2. olbriar

    olbriar Moderator Moderator

    Hi skpshah and welcome to Android Forums. I'm not a router guru but I believe the problem lies with your router. If it worked and now doesn't... you have tried another mobile device without success, and yet your PC and laptop still work..
    I will suggest powering off the router and pulling the power from it. If you have all day to throw at the project.. I'd do the same with the modem. Over night might work as well. Plug the modem in and let it obtain an address. Then connect the router and power up. Check the PC and laptop for internet. Lastly try you phone.
    If that doesn't set things right send me a pm and I'll see if I can find someone that knows much more than me to lend a hand.
    skpshah likes this.
  3. skpshah

    skpshah Member

    Hello olbriar,

    Thanks for the tip. I wil try it overnight today and send you feedback, tomorrow.
  4. skpshah

    skpshah Member

    Hello olbriar,

    As suggested by you, I powered off router and modem overnight and pulled off all chords.
    In the morning after about 12 hours I connected modem first let it boot up and then powered the router and connected to modem.

    But still the same issue, PC and laptop connects WIFI, accept password and intrnet works BUT in mobile I get wifi connects obtains Ip nd gives connected, but nothing relate to internet work. In google play store it keeps giving LOADING, in browser...it keeps showing the blue line at top starts but then it gets struck and doesnt increase further..nothing relate to internet works, no googlemail no google talk.
    ALSO for your note: mobile is much closer t router then the laptop.
  5. skpshah

    skpshah Member

    Thanks for the help and your time. I just finished trying factory reset to router and yes it helped..now wifi is working in all. Thanks again for all he help.

    In mobile can access net now :)
    olbriar and sdrawkcab25 like this.
  6. davidcj

    davidcj New Member

    I was seeing similar behavior on my D-Link router. Disabling WISH (Wireless Intelligent Stream Handling) fixed the problem.
  7. idobaruch

    idobaruch New Member

    I do not know why but only after I deleted the EMULE software the problem was resolved
  8. prattaneja

    prattaneja New Member

    Hello skpshah , even I tried a factory reset but net is still not working on my android phone

    Kindly help .
  9. rmfonseca

    rmfonseca New Member

    I had this problem on my Xperia SP and was able to solve it.

    It all started when I changed the setting "Keep WiFi on during sleep" from "Never" to "Always". After that, my phone would connect to wireless signals though I wasn't able to browse.

    After turning off Stamina Mode, I was able to browse again! It seems there was some kind of conflict between those two settings..
  10. Duderonomy

    Duderonomy New Member

    I have been having this problem with my LG phone and tablet I just got. I tried multiple things but before I reset my router I tried going to the WiFi tab then tapping the "menu" bars down on the bottom right of my phone and tablet. From there I chose the "connect by WPS button" option. This option might be in slightly different places under the WiFi option on different phones. On my old galaxy nexus phone the "connect by WPS..." option is a separate button on it's own in the WiFi tab...just two arrows circling each other so to speak.

    When you choose to connect by WPS button a window will pop up that instructs you to tap the WiFi protected setup (hence WPS) button on your router. Check your router manual but it should be on the top or, I'm guessing, front of it. My D-Link router has it on top. The progress bar that shows up is just the amount of time you have to find and tap the WPS button. Once you tap it and your device reconnects you should restart your device and hopefully you will have internet access once again.
  11. saurabh_44

    saurabh_44 New Member

    I had bought a new samsung grand 2 phone and had the same problem. I used a wireless router in my home to which i could easily connect all the laptops as well as iphone but my samsung mobile could not connect to it. I tweaked with the mobile wifi settings but was unsuccessful. Then I changed the router settings. the wireless connection was initially WEP security type. i think android phones do not support this type of security. i changed it to WPA-PSK security and it worked. I had to change the settings in the laptop and iphone to be able to connect to this new setting.
  12. dextercb

    dextercb New Member

    hii skpshah,
    i faced the same problem as you mentioned and on resetting the router it works fine my router is same as you have i.e linksys befw11s4. but the problem i am facing after resetting is i have lost the wep security(i.e. it is now open no security lock) when i setup the lock(only wep lock available) internet access gets lost. , my laptop shows limited internet access and phone keeps showing "obtaining ip address" on removing the password (i.e making it open again) everything works fine. but i want to put the lock which i am unable to due to this problem. please help !!
  13. Sunil Bhor

    Sunil Bhor New Member

    I face the Same problem on my Dlink 2750U....I have tried to Hard Reset button and reconfigured router with BSNL username and password with PPPOE and wala... i am able to access internet over my Samsung Note-2 and IPAD3 again..
    Thanks for your thread and solution for resetting. It does work Great for ME :)
  14. ccurcillo

    ccurcillo New Member

    the solution may be as SIMPLE as this. do the "forget network" thing, then connect to your wireless display FIRST. connect to your wireless router SECOND.

    this worked on my GF's Lenovo A7 Tablet. this problem started with the latest firmware upgrade.
  15. wsalopek

    wsalopek Member

    My problem, as the OP, is that my Note 2 will not work with ANY wireless router...not just the one at home. (4G works fine.)

    Oddly, I can use the Speedtest app, and get very good download/upload speeds...but when I try to use any other app with the internet, Google Drive, a browser, Amazon Photos, etc etc, the app returns an error saying "not connected to internet" or similar.

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