Help Wifi connects but no internet access.

[sammybanda99]

I bought A Kyocera Hydro Vibe of eBay the phone has bad esn, so I tought if i bought i could use it on WiFi, when I got it delivered to my house I performed a factory reset to erase the previous owner information, After that I tried connecting it to WiFi but every time I connect it shows that is connected, but I try to go into my browser it says "You are offline". I tried connecting other devices to WiFi and they work fine Its just this phone that doesn't work.
I tried a few stuff:
soft reset my phone
turn off/on my router
factory reset my phone
and nothing works.
any Help would be grateful.

 

[lunatic59]

Was the phone rooted? If the phone is running a custom rom or had been rooted, it's possible that some system settings have been changed so even a factory reset won't fix it. If you are sure you are connecting to wifi (try airdroid or some other app with local network access to test) then your phone is either trying to use a restricted or non-existent proxy, or has DNS settings incorrect. Easiest way to test for improper DNS settings is to put a websites' IP in the address bar instead of the FQDN.

Try http://204.186.215.24/ (That's Google)

 

[sammybanda99]

The phone is not rooted or running a custom rom. i tried other apps and none work. I tried putting http://204.186.215.24/ but it says "This webpage is not available". Don't know what else to do.

 

[sammybanda99]

When I type http://204.186.215.24/ it gives me Error code: ERR_CONNECTION_REFUSED

 

[lunatic59]

If the local network doesn't work, then I've got to assume that you're not really connecting properly with Wifi. Could you try a public network like a Library or Starbucks?

When I type http://204.186.215.24/ it gives me Error code: ERR_CONNECTION_REFUSED

Okay, connection refused means it's receiving a response so you've probably got some bad proxy settings. Where exactly did this phone come from and who was the original carrier? (is it branded?)

 

[sammybanda99]

I bought this phone of A seller in eBay, the phone is from sprint.

 

[sammybanda99]

How could I fix the proxy settings?

 

[lunatic59]

I was afraid of that (Sprint). I've never been a Sprint customer or owned a Sprint phone, but from what I understand Sprint phones get locked into the Sprint proxies. You might want to read through this thread and see if it has anything you can do.

 

[sammybanda99]

Thanks helping me And for the thread link it helped me. I appreciate your help.

 

[rileyclark71]

I bought A Kyocera Hydro Vibe of eBay the phone has bad esn, so I tought if i bought i could use it on WiFi, when I got it delivered to my house I performed a factory reset to erase the previous owner information, After that I tried connecting it to WiFi but every time I connect it shows that is connected, but I try to go into my browser it says "You are offline". I tried connecting other devices to WiFi and they work fine Its just this phone that doesn't work.
I tried a few stuff:
soft reset my phone
turn off/on my router
factory reset my phone
and nothing works.
any Help would be grateful.

I am having the exact same issue. Did you ever get this fixed?