WiFi Doesn't Connect, Only Saved, SecuredSupport

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  1. andygreen

    andygreen Member

    I'm having trouble connecting to my home WiFi. I input the password and it says 'Saved,Secured' but it doesn't connect. (See the attached image - https://docs.google.com/file/d/0B_9xgFkNfm9vVjdzUnJxcjZHNWc/edit?usp=sharing)

    I have no problem anywhere else, work, parents house etc. And I've tried everything obvious - reseting the router, even resesting the phone to factory settings.

    Does anyone have any idea?


  2. dustwun77

    dustwun77 Endeavor to Persevere :) Guide

    Hello andygreen, thanks for joining!

    What type of router do you have, is it a b, g or n? Have you tried different mixes, like n disabled, etc...

    Are there a lot of other wireless networks close by your home? Are they on the same channel your router is? Can you try a different channel?
    Mikestony likes this.
  3. Mikestony

    Mikestony ~30% Carbon Black ± Moderator

    Hello andygreen!
    When you click on it (MK's Network), then click "edit", are you able to enter your password to connect?
  4. andygreen

    andygreen Member

    Hi Dustwun77, I don't know which router I have, how would I find out that information? I live in an apartment Manhattan so there are a ton of wireless networks close by my home. How would I try a different channel?

    If it helps at all, my girlfriend has an iPhone and has no problem connecting to the WiFi.
  5. andygreen

    andygreen Member

    Hi Mike, if I do that it just does the same thing. It allows me to enter the password, says 'Saved, Secured' but doesn't connect.

    Any ideas?
  6. Mikestony

    Mikestony ~30% Carbon Black ± Moderator

    Are you sure you are entering the correct password?

    Dustwun had some suggestions above that may work too? Edit: duh, I saw your reply to his just now

    Perhaps "forget" the network, the scan for it, and re-enter the password?
  7. andygreen

    andygreen Member

    Yeah, I'm positive. It accepts the password but doesn't connect. I've tried forgetting the network and all other normal fixes. I even did a system reset to factory settings and had no luck. I'm guessing that Dustwun's ideas may work (I just need a little help with how to find the information he mentioned) as it doesn't seem to be the phone as it does connect at other locations.
  8. Mikestony

    Mikestony ~30% Carbon Black ± Moderator

    There was another thread here somewhere (gotta find it) about wifi issues.
    Boy, I wish I know more about wifi and all that other mumbo-jumbo-lingo to help you out more:)
    I remember reading something earlier today ...let me find it.
  9. andygreen

    andygreen Member

    Thanks Mike, I appreciate your help.
    saltz and Mikestony like this.
  10. Mikestony

    Mikestony ~30% Carbon Black ± Moderator

    No problem at all...I'm gonna learn too:)
    Perhaps while I'm looking, send a p.m. to Dustwun. If he has time to pop in here:)
  11. Mikestony

    Mikestony ~30% Carbon Black ± Moderator

    I did find how to change the channel for your router.
    You can log into your router and change the settings.

    You can paste your router IP into your address bar on the computer and it should bring you to your router settings...depending on your router, you may need to log in.
    On your router, the username and password should be on a sticker.

    Still haven't found the thread yet...ugh
  12. n0ve

    n0ve Well-Known Member

    First....under wireless networks definitely click forget network. Then go to a PC connected to router in cmd prompt type: ipconfig . Take gateway and insert in URL bar of browser (PC) depending on manufacturer as stated above the credentials differ. PM me if you need help.

    Goal is to find channel w least interference but leaving it on auto should be sufficient. If you want specific download WiFi analyzer app scan all 802.11 channels. Also, phone side...make sure avoid poor connections isn't checked under WiFi settings.
  13. n0ve

    n0ve Well-Known Member

    Blah I'm on mobile fresh ROM install stock keyboard !
    dustwun77 likes this.
  14. Mikestony

    Mikestony ~30% Carbon Black ± Moderator

    I fixed your post for you and I am going to delete my post...:)
    It's all good!
  15. dustwun77

    dustwun77 Endeavor to Persevere :) Guide

    Wow, sorry I missed this. Are you having any luck?

    You should be able to see what sort of router you have by looking at labels on your router. The default login and password can be found online, if they haven't been changed. They should be changed eventually though. :)

    Check this out, How to Access Wireless Router Settings | eHow.com

    You might need to research how to change the channel online too. Can be interesting navigating around in your router. :)

    Sorry I missed this earlier.
    Mikestony likes this.
  16. phlojo

    phlojo Well-Known Member

    Does the network have any MAC filtering? Mine is filtered at home and after someone puts in the password I still need to put their MAC address in the list in order for the phone to connect.
    dustwun77 likes this.
  17. yacoob_f

    yacoob_f New Member

    hi guys, i am having the same problem with my galaxy win..... still searching for solution.....until now cant...
  18. dupek

    dupek Well-Known Member

    The router (phone) is set for "allowed users only" - you have to "allow" your mac address.
  19. jainauee

    jainauee New Member

    I faced a similar issue with my brand new galaxy grand and was able to resolve it after much googling and effort. Based on my browsing, let me consolidate teh various 'fixes' people have reported over the months.

    Hopefully one of the below steps will helps resolve the problem:

    1. Ensure that you are seeing your network in the list of available networks and that there is at least one other network that you can connect to. This ensures that there is no apparent hardware issue.
    2. Ensure that you are typing in the same password - I know it sounds silly but in one forum i found a person who was entering a pwd incorrectly
    3. Long press on the network SSID on your phone and 'forget' it. Try to connect to the network again.
    4. If the above doesn
  20. jainauee

    jainauee New Member

    i faced this issue with another new phone (samsung galaxy duos g7582). this time the phone firmware was upgraded to the latest and still it did not work.

    I realized that I am using a very old router which an outdated firmware which is the problem. Purchased a new router and now it all seems fine.
  21. ilovethebeach

    ilovethebeach Well-Known Member

    Is this fixed? Have you tried to reboot your router? You might haveto re add all yourdevices
  22. wetbiker7

    wetbiker7 Well-Known Member Contributor

    +1 on rebooting the router. I have also upgraded my router firmware to DD-WRT. Having to reboot the router is something many have to do. Especially when you are flashing a lot of different ROMs.
  23. S3N008

    S3N008 New Member

    This might sound obvious but I had the exact same problem and Saved/Secured message. I had entered my password incorrectly, being unused to the S3 keyboard and not realised because the password was set to hidden.
  24. jsandersix

    jsandersix New Member

    All of a sudden I too was not able to connect my Android Galaxy Note 3 to my home WiFi. Was able to for months before. Then I started getting Saved, Secure only. I went into my WiFi configuration and changed the Mode from 802.11 g/n to 802.11 b/g/n and now works fine. Here's how to do it;

    Find the Gateway IP Address. I use a Windows desktop at home, so go to;
    - Start
    - Command
    - ipconfig
    - then locate in the listing the address for your Default Gateway. If it's a Comcast or most other cable router/modems you'll have to ignore the IPv6, IPv4, etc addresses you see and go to the web admin tool. Mine was which is most local IP addresses for this.

    Next put into a web address bar and you should get a configuration login for a User and Password. It actually took me to an Xfinity login, part of the new Comcast upgrade I have.

    Most logins are set to User: Admin, and Password: Password, but if you have already changed either of these, then you'll need to find them.

    Once there, go to:
    - Gateway, Connection, Wifi
    - Then you should see some option to edit the Private WiFi Network found in the tool. The Edit option for mine was to the far right, an EDIT button.
    - Here you can change plenty of item, and is where I changed from 802.11 g/n to b/g/n.

    Save and then suggest "Forgetting" the network on your device and then Scan again and it should connect, or you may need to put the password in again, especially if you took this chance to change it from the Admin tool.

    Hope this helps and works for you all
  25. mydian

    mydian Well-Known Member

    I have the same problem from time to time. I just reboot my router and it's good again for a month or 2.
  26. rajaonlinegbc

    rajaonlinegbc New Member

    Best Answer

    Here is what fixed it on my Android/Cyanogen machine. It is related to Google Locations:
    On the main screen, swipe down to select the Gear icon (Settings)
    Select Wifi and make sure it is On
    Select the 3 vertical dots on top right
    Select Advanced
    Turn OFF "Scanning Always Available"

    This resolved the problem for me
    deckdaddy87 likes this.

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