Wifi problemSupport


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  1. jonny_____silver

    jonny_____silver New Member This Topic's Starter

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    Hi.
    I'm hoping someone can help me before i put my Desire in to quick drying cement and tossing it in to my local river!

    I've only had my Desire a week and i do think it's great.
    The problem is, it is now "Unable to start wifi".
    I have been using wifi without any problems and downloaded some apps etc.. but now it can not start up.

    All my other devices work fine that use wifi.

    I've done all the usual things like rebooted the router, taken battery out of phone etc and still it's unable to start.

    If i reset factory settings would i lose my contacts/music etc?

    I can connect via Mobile network.

    Can anyone please help?

    Many thanks in advance.

    Jon
     

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  2. JayCee

    JayCee Well-Known Member

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    Try switching on Airplane mode and then off again.
    When I first got my desire a couple of days later the mobile data wouldn't switch on, it just sat there "starting" no matter what I tried, like you I removed the battery etc but eventually tried switching on/off airplane mode and that kick-started it into working.
     
  3. jonny_____silver

    jonny_____silver New Member This Topic's Starter

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    Thank you for the quick responce.
    I have tried switching Airplane mode on and off, and still no joy.
    Will a factory reset delete contacts etc?
    Thanks.
     
  4. JayCee

    JayCee Well-Known Member

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    Yes, but that's no biggie if you take note of installed apps and just re-download them and your contacts will sync via Google again.
     
  5. nx1977

    nx1977 Well-Known Member

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    Could be your wifi is defective, meaning a warranty replacement
     
  6. nanux

    nanux New Member

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    Hi,

    I have the same problem with wifi. Yesterday I have been caught by big storm and even when I dried up the phone completly, now I am unable to start wifi. Everything else is working.

    Did you please managed to solve this issue?

    I have tried almost everything on the software side. Flashed roms, unroot, clear storage, wipe. Nothing helps.

    Thanks a lot.
     
  7. stueyboy

    stueyboy Well-Known Member

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    You haven't by any chance accepted a recent phone firmware update? The unable to start wifi is a known problem for debranded phones. If you haven's done this then take it back to get it replaced if you have only had it a week.
     
  8. Karolis

    Karolis Well-Known Member

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    So what's the procedure if I did accept the OTA? Had a T-Mobile Desire, debranded it, got OTA, wifi's not working.

    What next?
     
  9. nx1977

    nx1977 Well-Known Member

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    Follow the instructions in the OTA thread for re-flashing with a safe ROM
     

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