Wifi really annoying me now - can I get a replacement handset?


  1. JimR123

    JimR123 Well-Known Member

    I know there are numerous threads on here about dodgy wifi, but I think mine is a more unusual problem then most are finding.

    My problem is that wifi stays connected all time when it should do, but using apps that download data are all unreliable. Nearly every time I want to download something, wether it be a webpage through browser, or rss feeds through newsrob, or just to have a look at market, it only works about 30% of the time. I have to go and switch wireless off, wait a few seconds, then switch it back on and wait again. Then I can try downloading stuff.

    I know I have the same problem with at least 3 wireless routers, and nothing else has the problem with any of these routers. My old iPhone worked absolutely fine with them.

    For example, at home I have several computers that use wifi to connect to the internet, and they NEVER have any problems with connection. My old iPhone and my partner's iPhone NEVER has any problems with wifi. I also have tried other devices (wifi webcams, etc) at home, and all with no problems. I haven't got any special settings on my router, just the factory defaults.

    My Hero is the only device that has any problems. Unfortunately, I don't know anybody else with a Hero, so I can't check if it's all Heros, or just mine.

    I'm on a Vodafone monthly contract. What are my options? Should they replace it with another Hero?

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  2. Hi JimR123

    Your problem does seem to be a bit unusual. I've had my Hero for 3 weeks now and wifi has proved to be problematic so i hope my experience may help.

    I've found that when my Hero will no longer download or the internet seemed to have ground to a halt it was because my Hero kept switching to another wifi signal, even tho this one had a much poorer signal. Annoying although the other network was a BT Openzone one, I don't have an account or passowrd so couldn't use this anyway!

    My solutions? I soon as I get home, I turn the mobile internet function off, I then check the wireless networks available list and make sure that my network is the only one that is remembered, I always make sure the BT Openzone one is forgotten!

    Since I've done this I've been trouble free with using my hero on my home wifi.
    Is it possible your Hero is also trying to connect or is connecting to incorrect and erroneous wifi networks?

    I hope this is of some help
  3. Wahwah

    Wahwah Well-Known Member

    My Hero WiFi is fine at my home but when I visit my parents' it is terrible. I'm not sure what it is about their router that my phone doesn't like but it disconnects all the time.

    I'd suggest trying at a few more places to see what happens before you call Vodafone up, if only to avoid the hassle of couriers and the like.
  4. andy d

    andy d Well-Known Member

    In short get it replaced thats the only way your going to find out if it is the phone at fault.

    I did not think vodaphone did the Hero ?.
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