Windows 7 Wont Recognize my new Nexus S !!!! help please


Last Updated: 2012-02-19 13:24:21
  1. luke318is

    luke318is Well-Known Member

    Hi there I bought a nexus S today. When i connect it to my computer (windows 7 ultimate 64) it is not recognized

    what do i do?

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  2. heat57

    heat57 Well-Known Member

    The Nexus S does things a little different in terms of the connectivity to a PC. First off, it seems to use a bog standard USB driver in Win 7 rather than a proprietory one - does not show up in device manager as anything special. Secondly, you need to look at your phone as it will initiate the connection to your PC via input on its touchscreen interface. It should ask you whether you want to connect via USB, folowed by a warning about disabling apps whilst on the USB connection. If you don't even get to the stage where the Nexus S recognises being hooked up to a PC than its definately a cennectivity issue. I'm on Windoes 7 32bit and had no problems with the device being found first time and any subsequent times. It could be also the USB data cable. I found that smartphones are rather temperamental when it comes to physical connections with cables, particularly in a 64bit environment. Try another cable and see if this solves the problem. If you have access to another Windows 7 machine try hooking it up to it as you do not need to install any software or drivers.
  3. luke318is

    luke318is Well-Known Member

    Wow, you nailed it,it was a bad cable. Thanks!!
  4. heat57

    heat57 Well-Known Member

    You're welcome! A thank you vote would be appreciated :D
    luke318is likes this.
  5. hi-tech34

    hi-tech34 Active Member


    I am having the same issue although the phone did work for about a month and now all of a sudden nothing! I have a seidio desktop charger so I plug it in every day and I did see that screen every time and I used to hear a tone when I plugged it in and took it off but now nothing. I talked to Sprint and samsung and ther ewas no real help but Sprint said there is a known issue of this happening and there is no fix yet. They do not know if it is a hardware, software or computer issue. I did try another computer and when it pligs in it searched for a driver and tells me that the usb device is malfunctioning and to replace it?
  6. heat57

    heat57 Well-Known Member

    As mentioned before - try another USB cable.
  7. hi-tech34

    hi-tech34 Active Member

    I have tried three different cables, same thing.
  8. heat57

    heat57 Well-Known Member

    Could well be the port on your Nexus. If oyu have tried different cables and different PC's with the same result then it looks like your device has a problem. Before you return it try as a last resort a factory reset, but back everything up before-hand.
  9. hi-tech34

    hi-tech34 Active Member

    is there a way to save my apps and pictures and texts?
  10. heat57

    heat57 Well-Known Member

    First you need to save all of the data to your USB partition. For this purpose you can get apps in the market. The one I use costs around $5 and is called MyBackup Pro, but there are others that may cost less or indeed that are free - just do some research if you don't want to pay. Anyway, one you've installed the app backup all relevant data that you wish to retain and then connect your Nexus to your PC turening on USB storage.
    Simply copy the entire contents of your USB storage to a folder on your PC. After that restore your Nexus. When done and after you gone through the initial setup, hook up your Nexus and copy the contents of the folder you copied your data into back to the USB partition on the Nexus. Then download the app you downloaded for the backup and restore your data - it should find the backup folder on the USB partition automatically. That's it.
  11. hi-tech34

    hi-tech34 Active Member

    That would be great but I cannot connect my nexux to my computer for USB. That is what I am trying to fix.
  12. heat57

    heat57 Well-Known Member

    Download EStrongs File Explorer, it's free and connect to your PC via WiFi. Just add your PC by means of it's IP address (if you don't know this just get a command prompt by typing in cmd and return, followed by 'ipconfig' and hit return - this should show you the IP configuration; your PC's IP address is going to be the one listed under IPv4 something like 192.xxx.x.x - enter that in EStrongs). Then copy and paste.
  13. quantumrand

    quantumrand Well-Known Member


    MyBackup Pro has an option to let you backup you files to their servers online.

    You could also access your phone's storage using an FTP Server app (I like SwiFTP). All you need is an FTP client on your PC (I prefer FileZilla). This would let you copy your pictures manually or grab the backup file your backup app creates.
  14. paulbeas

    paulbeas New Member

    Try turning off Windows 7 firewall.. worked for me..
  15. SprintNexusS4g

    SprintNexusS4g New Member

    I have the same problem. When i connect it to my windows 7 computer it only charges... no notification pops up on the phone or on my computer. someone please help
  16. hi-tech34

    hi-tech34 Active Member

    Look in the USB port on the phone and there is a flat part that should be in the middle so it goes inside the usb plug. Mine was bent and was missing the plug but when I bent it back with a little pocket knife it has been working flawlessly ever since!!

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