Wired Headset Connected Issue ProblemSupport


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  1. aargus

    aargus New Member This Topic's Starter

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    Hi,

    I have a serious problem with my HTC Hero. Basically, all of a sudden I got this icon of a pair of headphones in the notification area. I checked what it meant on the manual and it means: Wired Headset Connected.

    There were no headset connected when it appeared and never before because I have never put any headset in the phone. I thought that by restarting the mobile I'll have it solved..but no..the icon remains there.

    The major problem is not the icon in itself but the phonecalls. When I call someone or someone calls me, there is no sound in the ear speaker because the sound output is basically going into a headset that does not exist. I tried putting the factory headset in and out to refresh the icon however this does not sort out the problem neither.

    There is no setting to switch this thing on or off and I have no idea how it came up. I tried all settings even during an incoming call or so but nothing..there's this flag that keeps indicating a wired headset. I don't feel like formatting the phone because it's not fair!! (and i dont have the damn time to play around..it costs good money so i pretend it works fine) :<

    The only way I can have a phone conversation is either by putting the call on speakerphone (obviously losing privacy) or by carrying a headset around with me all the time.

    Anyone can help please?

    Aaron
     

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  2. gaff_l

    gaff_l New Member

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    Hi, Aargus
    Did you find a solution to this?
    I have exactly the same problem.
    Cheers, Gaff_l
     
  3. nick_j007

    nick_j007 Member

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    Same problem here!

    Just rung Orange, and they are sending a new phone. What a pain.

    Nick
     
  4. Slug

    Slug Check six! Moderator

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    A couple of possible solutions for this....

    (a) Connect the headset, then power the handset off and back on with it still connected. This has corrected the issue for some users.

    (b) Update your firmware to the latest version. This will wipe data so backup contacts etc beforehand, but has other advantages other than fixing the headset bug.

    See this thread for further details.
     
  5. nick_j007

    nick_j007 Member

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    a) This made no didfference for me.

    b) I run 1.5 so that's the latest I believe?

    Thank you.

    Nick
     
  6. peterc10

    peterc10 Well-Known Member

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    The firmware will always be 1.5, until we get 2.1. There has been no other official release. What ROM are you using (or Build No)

    I think your problem is a faulty switch. There is a little mechanical switch that works when you insert headphones and switches sound over to those headphones. You could try putting the jack in and out a few times to see if it "frees" it. Otherwise it is a repair or change of phone I suspect.
     
  7. nick_j007

    nick_j007 Member

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    Yes, tried all that too :)

    I have just been given a new phone by Orange and am syncing it now. Good service from them to be fair. Less than 24 hrs!

    Nick
     
  8. peterc10

    peterc10 Well-Known Member

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    Glad to hear that, because that is who I am with. Good luck and hope it cures the problem
     
  9. nick_j007

    nick_j007 Member

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    Yes all sorted thank you.

    Though I need another lifetime to get my phone as it was before. :(

    It seemed as though Orange are not new to the issue and they knew what to do straight away!

    Nick
     

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