Earlier today the flash on my Droid decided to go insane. Basically, the flash decided it was more fun to randomly flash whenever it pleased. I went through the motions of calling tech support, where we danced around the standard operating procedures: cycling power, removing/replacing battery, disabling flash, enabling flash, and finally removing the FxCamera app. Nada. Still flashed at random. Support finally suggested a switchout, since I had my receipt and a legitimate issue. And let me tell you about that issue. The flash eventually dwindled to an occasional flutter. I tried the camera, getting a weak flash response for each picture. Before I took off to the V store, I tried the camera again. The flash had stopped, so I was going test a photo. Lo and behold, not only did it not flash, but I couldn't even get to the cam app. I mean nothing. Screen went blank, phone hung on the app. No response for a couple of minutes, finally resulting in an error message indicating the app had stopped responding, with a choice of stopping the app or waiting. So I stopped it. Cycled the phone, tried it again. You get the drift. Obviously, I go in to do the switch. I made it clear I only needed the phones switched and that I would do that activation. Last Friday the store rep managed to erase every one of my contacts, so I'm not chancing it. They're happy with less work, do the transaction, nice as can be. I hit the factory reset, which asked me three times if I was sure, and switch the phones. I go off to the side to test the phone (natch) and run it through the paces before leaving. It activates, I enter both my Google and Facebook accounts, and the phone proceeds to sync those contacts. That's all I really cared about. So what happens? Every single contact from before, along with every app I downloaded, synced back to the phone. 27 applications were restored according to the phone. Plus every single setting, including the background. Now a couple of things didn't fix, like the icons on the home screens and the ringers, but otherwise it's cloned. I'm floored by the whole thing. I had no clue the phone had that kind of capability. From void to Droid in sixty seconds. Bravo, Verizon, Google and MOTO. Job well done. Just fix the camera app, will you? My new cam needs some exercise.