Support won't connect to 4G or sms

Discussion in 'Android Devices' started by maztor, Feb 5, 2013.

  1. maztor

    maztor New Member
    5

    Oct 21, 2011
    4
    0
    5
    I've bought the phone just over a month and a half ago, it is in good condition even in a protective case, it has worked flawlessly up until this evening.

    I was able to "send" my texts but other would not receive them, I too wasn't receiving texts from anyone.
    The other issue is I could connect to my home wifi without any issues, but if I turned off wifi my phone would no longer connect to the internet; whereas before it would just use my 4G data. Now the 4G icon doesn't even appear.

    I have tried a standard reset, a powercycle, and now a factory reset.
    Nothing has worked, and now I have lost all my contacts and settings too which isn't awful but frustrating :p

    The only thing I could think of is that I work outside and it was cold, but I have worked outside all winter with my phone in my pocket, and I am currently using KiK over wifi without any problems.

    Suggestions?
     

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  2. James_Bond

    James_Bond Well-Known Member
    53

    Dec 23, 2012
    150
    41
    53
    Male
    Troubleshooting Specialist and Tech Agent
    USA
    Maztor

    It sounds like you have done everything that you can do on your end, especially if you
     

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