won't connect to 4G or smsSupport


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  1. maztor

    maztor New Member

    I've bought the phone just over a month and a half ago, it is in good condition even in a protective case, it has worked flawlessly up until this evening.

    I was able to "send" my texts but other would not receive them, I too wasn't receiving texts from anyone.
    The other issue is I could connect to my home wifi without any issues, but if I turned off wifi my phone would no longer connect to the internet; whereas before it would just use my 4G data. Now the 4G icon doesn't even appear.

    I have tried a standard reset, a powercycle, and now a factory reset.
    Nothing has worked, and now I have lost all my contacts and settings too which isn't awful but frustrating :p

    The only thing I could think of is that I work outside and it was cold, but I have worked outside all winter with my phone in my pocket, and I am currently using KiK over wifi without any problems.

    Suggestions?

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  2. James_Bond

    James_Bond Well-Known Member

    Maztor

    It sounds like you have done everything that you can do on your end, especially if you

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