Won't load latest softwareSupport


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  1. Johnny F

    Johnny F New Member

    I am trying to update my mini to the latest version of Gingerbread. The problem I have is that when I use the update service, I get to the bit where I have to switch the handset off, reconnect the USB and, simultaneously hold down the "volume down key".

    When I do that - nothing happens. The graphic still shows instructions to hold down the key and plug in the USB mini port. Left it for 10 minutes, still nothing.

    Now I am assuming that I don't have to switch the handset back on and that the down key/usb mini connect sequence does something in update mode - certainly the instructions don't tell you to turn the phone back on.

    The handset is a couple of months old - an unlocked one from CPW and I haven't tried to root it or in any way change its out-of-box settings.

    Any suggestions greatly appreciated.

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  2. rEcEivEr

    rEcEivEr Active Member

    Are you able to turn the phone on?

    Obvious but still, try to take out the battery if you haven't tried that already.

    When you hold the volume button UP while connecting the LED should turn blue indicating fastboot mode.
    Also holding volume button DOWN while connecting and the LED should turn green for flashmode.

    It has to work. If the LED doesn't light up, the software might be corrupt and you'll have to flash it via FlashTool.
    That doesn't involve rooting or unlocking bootloader.
    Johnny F likes this.
  3. Johnny F

    Johnny F New Member

    Thanks for that.

    I can confirm that the handset goes green when DOWN pressed and blue up pressed, so it is pointing to my netbook's software. Particularly as I have to use Task Manager to delete the Update program as it won't unload any other way.

    I will try to reinstall the SE software on the PC and, failing that, try it with a laptop with more memory.

    Thanks.
  4. Sam-SonyXperia

    Sam-SonyXperia Well-Known Member

    If this does not work, please reboot the PC into safe mode with networking (keep hitting F8 during boot) and then run the update again.
  5. Johnny F

    Johnny F New Member

    OK guys, I have got it to work.

    It appears that it is probably my netbook that was at fault. I used a laptop, downloaded PC Companion and it went ahead and updated no bother. Strange thing is, it didn't ask me to switch off, wait 30 seconds and then plug in with Volume Down button pressed.

    Took some time, but went ok.

    I seem to have gained some Apps though.

    3D camera, Function Validation, Get apps, Get GamesMcAfee Security, UEFA.com.

    Not too happy about this.
  6. Sam-SonyXperia

    Sam-SonyXperia Well-Known Member

    Some of it you should be able to uninstall via the manage Applications section of settings. Just make sure you have not already setup the security software before you try to uninstall that one.

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