Work Email Not setting up on Note 2Support


  1. yazan2013

    yazan2013 New Member

    Hii all, I am a network administrator at a company and our CEO got Samsung Note 2 and he asked to setup his email on it, I have been trying for 2 days its not working, I have Exchange Activesync enabled on the exchange server and it can be accessed through the web no problem, I personally have a blackberry and email is working on it no problem, but on the note 2 everytime i try it give me that it cant connect to the server or the server isnt responding....

    is there a special configuration on the exchange server (ours is exchange 2007) ?

    does the mobile network provider have anything to do with the setup like the blackberry ?


    Any help or hints is greatly appreciated.

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  2. Tomo1971

    Tomo1971 Well-Known Member

    The Stock mail app on exchange will enforce an immediate pin code entry every time the phone is used. That seems to annoy a lot of people. On HTC's for example, you can set the time out to 15 mins, so if the handset is inactive for more than 15 mins a PIN is needed. I think that could annoy your users and some move to 3rd party apps, for this reason alone.

    Look at the Touchdown app, it has a trial and the PIN code is ONLY needed for the app (which is configurable). See if touchdown works, if it does, its not the server thats causing the issue.
  3. psifry

    psifry Member

    The suggestion by Tomo1971 is correct, but there can be a few other things too:

    1. Do you have an autodiscover record (or CNAME record in your DNS records) This helps with the configuration of the devices. Try this website to test it:

    testexchangeconnectivity (add the .com). We use this a lot.

    Or you can try to ping your autodiscover record and see if it responds:

    ping autodiscover.yourdomainname.com

    2. The user has/had too many mobile devices before and has reached the limit. Exchange only allows up to 10 mobile devices to be attached to a mailbox. Log into the user's mailbox using OWA and to go Options > Phone (something like that) and see all the devices configured. Delete the pairing for the new phone as well.

    3. Make sure to configure it using the data network first and not wifi. Certificates and stuff can get in the way initially.

    4. Put a PIN on your email application/device. I deal with customers all the time that lose their phones and are all panicked about their data.

    4. Touchdown is good, but it is $20. You can try a free app called "Divide" which creates a separate workspace on your phone and has a good active sync app. I've also used "Enhanced Email" but there is a fee for it too.

    5. And clean up the mailboxes. Don't let the user's Inbox, Calendar, Contacts and Sent Items exceed 5,000 items, even if it is the CEO. Other folders can be bigger, but not those ones. Exchange 2007 can only handle about 20,000 items in a folder too. Exch 2010 goes to 100,000. BUT don't let that happen.

    Let us know the results.

    ds
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