I have to say this phone is absolutely the worst I've ever owned. Hardly anyone can hear me, I start off sounding ok and then standing perfectly still, not moving my hand, not lowering or raising my voice, I drop in and out, whole parts of what I'm saying disappears and it's just really annoying for the people I'm talking too. I've never had that kind of a problem with ANY phone I've used, no matter how cheap and nasty. Then there's the whole battery life thing. My Blackberry Storm would let me surf, email, txt and talk ALL DAY LONG. At least 20+ hours of intermittent use. This Eris thing is lucky if it lasts 1/2 that without needing to be charged. I don't get it. Why is this phone's performance so poor? I'm definitely taking it back to the Verizon store as soon as I get back in town. I'm using it on a business trip and it's causing all kinds of problems. Word of warning to anyone thinking of getting this phone. Avoid it like the plague. Almost ANY phone would be better. I've configured it, switching off pretty much every feature that uses sound or vibration. No bluetooth, no WiFI, no animations, no GPS, nothing other than basic phone network stuff I use on far superior phones. Even my crappy LG Neon was better than this in every way and that was a cheap, AT&T gophone. Sorry rant over, I just can't wait to be rid of this piece of junk.