Wow... Rogers at its finest.......

[Saeros]

So some background.... I'm researching and looking for a phone to replace my POS iPhone 3G. Not happy with what Rogers has to offer, I emailed them asking what if any new phones were coming and why Rogers didn't update as often as other carriers etc... This is the response I got. (Copied and pasted)...


Dear Sir/Madam,

Thank you for your email.

Unfortunately at this time, we do not have any specific dates as to when
Rogers will be adding a new hardware to his existing one besides the
Iphone4. We suggest you continue to visit the www.rogers.com website as
we update periodically.

We apologize for the inconvenience that we may have caused. Thank you
for choosing Rogers.

For future email correspondence with respect to this e-mail, please
quote reference number XXXXXXXX

Regards,
Ginette B.
Rogers Online Customer Service
http://www.rogers.com

Wow, right? What terrible english is that?!?! And dear Sir/Madame? Can't you determine that from my first name, Michael?

Jeeebus!!!

So I emailed this "Ginette" person back (probably just a computer anyways....) and called them out on the poor english... and in a nutshell just told them how upset I was at this response and asked them why I should remain with Rogers after this kind of impersonal service.

Who knows what will happen. I've even tweeted this. I'm hoping someone takes notice. Or maybe I'm just trying to blow this out of proportion???

 

[spyke555]

Umm...

Reading that sounds like the person answering you is a native French speaker, so you probably just got a rep out of Quebec... Plus with a name like Ginette that's highly likely.

Oh and in French the name Michael can be male or female, although it is usually spelled Michelle for a woman. With a sexually ambigous name like Sandy though I'm really used to ppl messing things up! ;-)

So yeah, thinking ya may be over-reacting a little bit...

Oh and don't worry about the Madam thing, that's customary in French. She didn't mean you ran a house of ill repute! ;-)

 

[vikingisson]

+1, most likely from Quebec.

We don't know exactly how you asked the question so I'm not seeing the problem. Big companies don't normally answer random questions in a highly personal manner. If you only mentioned your iPhone then they wouldn't give you a full list of choices such as Android and won't be giving you info about upcoming plans that aren't already on their site or PR.

 

[Saeros]

In hind sight, yes it does seem like a french canadian person speaking. I never even thought of that. (Now I kinda feel bad for sending back what I did...) But regardless, is it unfair to ask for a response that makes sense? Maybe I am being a little picky... But just totally unimpressed by the response.

 

[nicracine]

Sorry, but the answer does make sense. You requested commercial secrets. They could not tell you.

Personally, I am more ticked off by the over-politeness of the answer. In understand the need for it; some people get offended easily. However, this is way too "sweet" for me.

Before you say anything, yes I am French Canadian from Quebec too, so my English may not be perfect. ;-)

 

[Saeros]

Nonono, see I didn't catch on that it might have been a french canadian!!!! I thought it was more automatic than anything else... IE computer generated. The last thing I intended was to be racist!

 

[nicracine]

Don't worry about it. I was pulling your leg.

 

[Saeros]

Deserved!!!