So some background.... I'm researching and looking for a phone to replace my POS iPhone 3G. Not happy with what Rogers has to offer, I emailed them asking what if any new phones were coming and why Rogers didn't update as often as other carriers etc... This is the response I got. (Copied and pasted)... Dear Sir/Madam, Thank you for your email. Unfortunately at this time, we do not have any specific dates as to when Rogers will be adding a new hardware to his existing one besides the Iphone4. We suggest you continue to visit the www.rogers.com website as we update periodically. We apologize for the inconvenience that we may have caused. Thank you for choosing Rogers. For future email correspondence with respect to this e-mail, please quote reference number XXXXXXXX Regards, Ginette B. Rogers Online Customer Service http://www.rogers.com Wow, right? What terrible english is that?!?! And dear Sir/Madame? Can't you determine that from my first name, Michael? Jeeebus!!! So I emailed this "Ginette" person back (probably just a computer anyways....) and called them out on the poor english... and in a nutshell just told them how upset I was at this response and asked them why I should remain with Rogers after this kind of impersonal service. Who knows what will happen. I've even tweeted this. I'm hoping someone takes notice. Or maybe I'm just trying to blow this out of proportion???