WTB EVO w/ Broken Screen, will Sprint fix it?


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  1. rachelkitten

    rachelkitten Member This Topic's Starter

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    Okay so mine is a little different story than the rest. My husband lost his EVO...No insurance...So now we're trying to find him a used one and I found one for cheap but the screen is broken but it works. I also found out that if we took it to Sprint then they may repair it for $35?
    So I guess my question is, will Sprint repair the EVO even if I didn't buy it through them.
     

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  2. Frisco

    Frisco =Luceat Lux Vestra= VIP Member

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    Welcome to the forums, rachelkitten.

    I moved this to the Sprint forum for you, where you'll be more likely to get an informed answer.

    My thought is, "no." ;) Or, if they do repair it, the cost will be more because it's not purchased from Sprint by you.

    Others who know will hopefully chime in.
     
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  3. rachelkitten

    rachelkitten Member This Topic's Starter

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    Thanks :)
     
  4. AndroidSPCS

    AndroidSPCS Well-Known Member

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    Not sure if they will repair it. But you can repair it yourself for around $55 or so with a replacement screen off of eBay.
     
  5. ashtonn4

    ashtonn4 Member

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    I'm a sprint tech, and I can tell you that we have a policy of the device needing to be on your account/line and working (making calls) for 30 days to prevent people from buying broken phones and getting them fixed/replaced. Otherwise, if you have ESRP on your line, its a free repair, without ESRP it's $35. It is an incredibly easy fix to replace the screen though, you just have to make sure you get the correct version as their are 3 different hardware versions for the EVO which can be found in menu/settings/about or something close to that, just look for hardware version, it'll either show something along the lines of version 01, 02, or 03 (not exactly sure how its worded in there, I'm not at work right now)
     
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  6. rachelkitten

    rachelkitten Member This Topic's Starter

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    Ashtonn, What is ESRP? I'm pretty confident I don't have it. But basically what you're saying is as long as we have the phone for 30 days and we make calls and use the data and such we can repair it for 35?
     
  7. ScorpDX

    ScorpDX Well-Known Member

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    ESRP=Equipment Service and Repair Plan
    Basically the "insurance" you always hear about.
     
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  8. Cares

    Cares Well-Known Member

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    So how does Total Equipment Protection (TEP) exactly work? If I add on the $7/month plan, does it cover ANYTHING that happens to my phone? How do they determine if I get a new or refurbished phone as a replacement?
     
  9. rachelkitten

    rachelkitten Member This Topic's Starter

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    I think it does cover anything but the deductible is hefty and I believe you'll get a refurb. Maybe someone else knows more.
     
  10. ashtonn4

    ashtonn4 Member

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    ESRP is service and repair - we can fix s/w no charge always, but w/o ESRP its a $35 fee for replacements/parts, does not cover liquid/lost/stolen

    ERP - equipment replacement - the "insurance" for liquid damage/lost/stolen with a deductible (50 or 100 depending on type of phone)

    TEP - total equipment protection - ESRP and TEP combined
     
  11. michaelgrbbs

    michaelgrbbs New Member

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    sprint will only fix the screen if the crack is less than 1 inch long and only 1 crack. anything more than that and it's considered beyond repair, not because they can't fix it but because they won't get reimbursed got the part..pretty crappy policy.
     
  12. BenChase7

    BenChase7 VIP Member VIP Member

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    Where is the "one inch rule?" There have been posts on here of people getting their completely shattered screens fixed for free, and others paying only 35 bucks.
     
  13. TheEngineer

    TheEngineer Well-Known Member

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    The policy was tightened up because so many people were committing fraud like the OP.
     
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  14. michaelgrbbs

    michaelgrbbs New Member

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    my wife dropped her 6 week old epic and it cracked in two places. she only dropped it from her pocket and she's kinda short. anyway, sprint wont fix it I went to 4 different stores. needlesd to say thats the story I got from every store. has to be only 1 crack and has to be less than 1 inch long or its considered damaged beyond repair and you have to file a claim. two techs from different stores told me it isnt because they cant fix it but because they wont get reimbursed when they send in the broke screen. sh##ty policy
     

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