I finally gave up on the 18.104.22.168 upgrade working the bugs out and did a factory reset. Synced with App Brain, backed up various apps (such as touchdown) to the SD, did everything I thought I was supposed to do in order to make the restore work. What a major freaking joke! The only backup to the SD that worked was the SMS Backup and Restore, it did in fact work flawlessly. Touchdown, not at all nor any of the others such as Folder Organizer. Said they couldn't find the backup file even though they were clearly on the SD Card. I aslo had the automatic backup set in the privacy settings along with automatic restore. Many of the Apps did not reload automatically. Even numerous purchased apps didn't automatically show up on App Brain or on the market. Had to go to Gmail and track down each one that was purchased, search for it and then reinstall. Bottom line, I probably have 5 hours plus into this deal and still a number more to go to restore the phone. Love Verizon Network, DroidX as a phone to call with is superb but frankly, Android sucks big time. It is simply unfathomable to me that people earning a living could design something so poorly. I did several upgrades with the iPhone and there was never a single hitch. Of course, I never had to do a factory reset either, it just worked. I wish I had some of the koolaid all the Android lovers are drinking, in fact, a whole pitcher. I drop this POS in it and then go buy something that actually works for me instead of me working for it.