WTF VERIZON!!!! i pay u way to much to do this!Support


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  1. sx4dude2013

    sx4dude2013 Well-Known Member This Topic's Starter

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    So i have the Droid x. Love it compared to my blackberry Bold 9650. I do have one issue. On my earpiece there is a buzzing/distortion in the earpiece speaker. REALLY??? Thats what I get on a device valued @ like $600 or something?

    OK. Life happens. no big deal. new products are ALWAYS going to have some issues.I UNDERSTAND THAT.. So i called *611. They said to go to a corp. store and to have a Tech suppport rep look @ the device and to verify the problem. Ok. No big deal. I go to the store and explain the issue...then they decided to do a bettery pull? The the rep listens and says "I do hear the buzzing sound at increased levels, just turn the phone down and it goes away"......WTF!!! HELL NO!! So i reply....okay. Thank you and Good bye. He understands there is an issues with the device, but tells me to turn it down? NOT COOL.

    And i didnt stay to argue because i didnt have all night. i was @ work 11 hrs today (which is a lot for me, a 17 yr old)...so i was ready to get home.

    I emailed vzw explaining that i was dissatisfied with there service and that we (my family) pay way to much money to be treataed with "not so great" service. I hope to hear back soon. If not i will try another coorporarte store this weekend.

    WHAT IS THE BEST WAY TO HANDLE VZW BEING STURBBORN?

    HAS ANYONE ELSE HAD HORRIABLE CS?
     

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  2. Steven58

    Steven58 Reformed PH VIP Member

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    1) call vzw customer service tech support and talk to them directly
    2) please use paragraph breaks in your posts. they're hard to read without them.

    Thank you.
     
    JubbaTheHutt likes this.
  3. HookEmHorns*UT*

    HookEmHorns*UT* Well-Known Member

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    LOL @ #2......You were in my head.

    Back on track. Just sign a new contract and get the X. You wont regret it. But i would just do it through VZW customer service to make sure you can get the insurance and they are just easier to deal with. VZW customer care have always been good to me!
     
  4. PerCompLLC

    PerCompLLC Well-Known Member

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    Call customer service - don't deal with the store! I jada the exact same problem with my original droid. I called in and explained the problem and had a replacement overnighted to me the next day. Great customer service for a hardware problem!
     
  5. JubbaTheHutt

    JubbaTheHutt Well-Known Member

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    This. I would almost prefer it if you practiced on this a bit more before posting again.

    To be quite frank, I've never had good experience with in-store techies. Most of them look like they'd rather be shot in the face than assist you with "another problem". I can't tell you how many times I was turned away when requesting a replacement device (my Storm 1), even when I had insurance.

    As Steven suggested, call tech support and have them walk you through the problem. More than likely they will just request a replacement device.
     
  6. sx4dude2013

    sx4dude2013 Well-Known Member This Topic's Starter

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    srry guys...im gonna try to call...
     
  7. sx4dude2013

    sx4dude2013 Well-Known Member This Topic's Starter

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    UPDATE: called vzw....explained the situation. the guy in tech support was very helpful. he verifyed that the device.needed.to be.replaced. gave me sales number i think? i called and explained that i need to order a replacement device.
    she kindly explained to me that i needed to pay for the device again and when they received the replacement phone it would be credited back :( nxt bill is gonna be high.
    she said it SHOULD ship ON or BEFORE Aug. 3. i can't wait and i hope the earpiece works well.......
     
  8. sx4dude2013

    sx4dude2013 Well-Known Member This Topic's Starter

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    UPDATE: opps. double post. thanks for the tips to call...,i hope in the end it works out
     
  9. PatrickBatemanVP

    PatrickBatemanVP Active Member

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    Mine has the same problem, except I bought mine at Best Buy...so apparently I can only exchange it there. Unfortunately they are out of stock and do not know when the next shipment will come
     
  10. sx4dude2013

    sx4dude2013 Well-Known Member This Topic's Starter

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    dang. im srryn. i woukd try to get it fixed while u can. idk about their warrenty....
     
  11. HalfFrozen

    HalfFrozen Well-Known Member

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    If you get mistreated, ask to speak to a supervisor, they will turn their attitude right around.
     

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