Yahoo mail suddenly stopped working!Support

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  1. jempub

    jempub Well-Known Member

    Hello there.

    Two days ago Yahoo mail stopped working on
    my HTC Hero.

    I deleted the account, added the account back,
    and it's still not receiving any new mail.

    I also updated profile, etc...

    Any help?


  2. BeerPimp

    BeerPimp Well-Known Member

    My friend had the same problem with his also. If he finds a solution I will post a reply.
  3. LBPHeretic

    LBPHeretic Well-Known Member

    It might be an issue on the server side of Yahoo Mail. A friend of mine has had issues with Yahoo Mail on a few occasions over the last few months.

    Are you using the app for Yahoo Mail or just a POP3 account in the email client? Try deleting the cache and data if it is the app.
  4. jempub

    jempub Well-Known Member

    Hi there.

    I'm using the HTC pop mail. I have deleted the account
    and re-added but nothing has worked.

    I tried clearing the cache but I can't.

    Very odd...

  5. fred30

    fred30 New Member

    I have a Evo and have the same deal. I can send a yahoo mail and it will go thru but will not receive. Checked my gmail it will send and receive.
  6. LBPHeretic

    LBPHeretic Well-Known Member

    Like I said above, it sounds like a Yahoo Mail server problem. Hopefully they will get it worked out soon.

    Perhaps you should email Yahoo about it. Maybe they can lend some insight into the issue and escalate it to get it fixed faster.
  7. *Knowledge*

    *Knowledge* Member

    Same problem on my EVO.
  8. fdjd

    fdjd New Member

    Have same problem with my HTC Hero - email will not sync to phone, but works fine on PC. Called Sprint - they tried resetting my phone several times. They said they received a message from Yahoo saying they were having server problems. That was 4 days ago. Still not working.
  9. lunatic59

    lunatic59 Moderati ergo sum Moderator

    I got an email last night from Yahoo saying they had upgraded their servers. I think some of the server's have changed.
  10. LBPHeretic

    LBPHeretic Well-Known Member

    There you have it, folks. My suspicions were confirmed.

    Thanks for the information, lunatic59. Cheers.
  11. jempub

    jempub Well-Known Member

    I still cannot get Yahoo mail to work on my hero... Yahoo support tried and they couldn't get it to work either...

    Very odd... it was working fine and then BAM!

  12. LBPHeretic

    LBPHeretic Well-Known Member

    Yeah, likely their technical support does not realize that something is messed up with their servers. I have seen a few forums and blogs mention that Yahoo Mail is acting up.

    I guess this is one of those situations where all you can do is wait it out. It is not your handset that is causing the problem, it is a Yahoo issue.
  13. hugobarb

    hugobarb Active Member

    Ok, before we blame Yahoo lets look at the pattern here. I personally think this is an HTC Sense and HTC app issue. I have a Droid Inc. and use K9 for my email. My email works fine. Yesterday a friend with a Droid Inc. suddenly had her Yahoo email stop working she uses the standard HTC app. I did all the diagnostics, battery pull, changed her email settings from the standard settings built in with Android to the ones my K9 uses and the problem persisted. I then setup my Yahoo mail using the HTC Sense app and had no problems. So I went to the forums and this is the pattern I am seeing.

    1. The forum posts from this week with this issue appear to be mostly isolated to HTC phones esp Verizon and Sprint and a few from Tmobile. This makes sense as Verizon and Sprint have most of the HTC Android phones on the market.

    2. The problem is intermittent it is isolated to certain accounts. Some people have 2 accounts and 1 works. So I doubt it is related to Yahoo forcing you to use there terrible memory hog of an app.

    3. There have been rumors of Yahoo doing some server work recently. That would make sense why some phones work and others don't. Maybe some accounts were moved or on other servers.

    4. Not heard anything about the Motorola Phones or the Samsung phones from the past 3 days which is when this started.

    Based on the pattern I think the problem is related to a bug in the HTC sense email app and possibly the combination of some underlying yahoo imap pointer settings for an isolated group of servers that HTC is missing or maybe had hard coded. It just does not make sense that this issue appears to only be impacting HTC phones with sense and those having the issue can get K9 email up and running fine. If I were to see an influx of posts from those with Moto Droids and Dorid X's, Samsung and LG I would be more inclined to blame Yahoo but that simply does not seem to be the pattern.

    My main problem is that no one owns the issue. Bugs happen but as is always the case with customer support everyone wants to point fingers. Why doesn't Verizon just come out and say this is the issue and we are working with Yahoo and our Manufacturers to address it? They are all concerned about their reputation if they admit an issue or own the issue and they are concerned about there Vendor relationships if they say its and HTC issue and we are working with them.

    Finally I highly doubt Yahoo is looking to steer people away from third party apps to promote their app. That does not make sense. I am not a gmail fan but they are more concerned about losing users to gmail then they are about trying to sell the pop3 service or drive people to the app. At the end of the day its about add sales and the number of users and hits. The last thing Yahoo wants to do is drive people away from there site. This issue was a big deal when Android first came out and I think it was more directly related to Google focusing on Gmail then Yahoo. They addressed that although not as well as Apple as we still have to poll Yahoo and waste battery.

    Either way I hope they fix it for everyone soon. However, I still love K9 without the standard android yahoo email setttings. Takes some getting used to but I am sticking with it.
  14. cocogodiva

    cocogodiva New Member

    I experienced the same problem and then remembered that android has a default setting for pop/stmp mail. So what I did was change the mail settings, since it appears that yahoo is having an issue with getting mail to driods. Try changing your mail setting to below. It worked for me! I hope this helps

    Yahoo Plus Incoming Mail Server (POP3) - (SSL enabled, port 995)
    Yahoo Plus Outgoing Mail Server (SMTP) - (SSL enabled, port 465, use authentication)
  15. JujuFox

    JujuFox Member

  16. hugobarb

    hugobarb Active Member

    THIS DOES NOT SOLVE THE PROBLEM! This is more of a temporary workaround to the issue. Having Asia set as your default location is not the solution and messes with the timezone etc. There is clearly a bug here that we need to fix. I have been trying to consolidate the threads on this to the HTC manufacturer forum.
  17. jempub

    jempub Well-Known Member

    Thanks HugoBarb.

    There is definitely an issue with Yahoo. Whether it be server issues
    or something other...

    My hero works great. By the way... it's just as fast or faster in some
    respects to my friends brand new EVO :)

    I've got a support ticket ongoing with Yahoo.

    Hope a solution is found soon.

  18. kgkuntryluvr

    kgkuntryluvr New Member

    I just finished an online chat with a Yahoo customer service rep. Although he could not give me a timeframe for when the issue will be resolved, it is an ongoing known issue on their part and they are "working to resolve it". He suggested that I download the Yahoo app or access it via the Yahoo webpage in the meantime, ugh. So it is not a phone issue, as the rep acknowledged that it was a Yahoo issue and that they are trying to fix it.
  19. hugobarb

    hugobarb Active Member

    I don't think you will get much traction with Yahoo bc. I really doubt its a server issue. If it was related to accounts on certain servers it would impact other Android phones not manufactured by HTC and probably apple and BB as well. Remember a 3rd party app like k9 works. Has to be related to a bug in the HTC app.
  20. vtianvt

    vtianvt Member

    Fixed now...randomly started working yesterday afternoon.
  21. jempub

    jempub Well-Known Member

    Good news... My Yahoo mail started working again yesterday...

  22. LBPHeretic

    LBPHeretic Well-Known Member

    I do not think that anyone was randomly pointing fingers at Yahoo because it seemed like the best solution to the problem. I have genuinely seen several forum threads and blog posts mentioning that Yahoo Mail has recently had server problems after either a server upgrade or some transition.

    It was not even just smartphone email account problems. People were having issues logging in with Web based email, and the Yahoo Mail app as well. The issue had also been confirmed with some Yahoo tech support representatives. It seems now that it has been cleared up, and no OTA was issued from HTC or other manufacturers, so that points to some issue with the servers of Yahoo. I, personally, have nothing against Yahoo, though I do not use them for email. Thankfully, it seems that all is well again.
  23. thestewart

    thestewart New Member

    Came on here to see if anyone else was having this problem, so glad to see it's not just me.

    I'm using a Motorola Atrix and I'm having the same issue as everyone else.
  24. DrStrik9

    DrStrik9 New Member

    This may not be considered "help," but I think Yahoo just doesn't want us as customers. No one at Verizon Wireless has been able to figure out how to fix this problem. Then I tried just using the Android Browser (instead of the lame non-working app), but Yahoo detects the cellphone, and denies access to my email!

    So for me, it's "Good-bye, Yahoo."
  25. DrStrik9

    DrStrik9 New Member

    All is NOT well again. If they had server issues, they should have admitted it. Instead, they sent emails to all their email accounts saying that each individual account had "been compromised." I changed my password, as required, and now I can sign in to my email account from a desktop computer, but they routinely deny access via my cellphone, even if I try to use the cell-phone browser instead of the app for mail.

    Yahoo just doesn't want cellphone customers. So I say, "Good-bye Yahoo."

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