Yahoomail Intermittent Outage on HTC Phones


Last Updated: 2012-10-10 04:33:54
  1. hugobarb

    hugobarb Active Member

    There appears to be an HTC related Yahoomail issue that is blowing up the individual phone forums. I am hoping we can consolidate the threads in one place and get more traction.

    Ok, before we blame Yahoo lets look at the pattern here. I personally think this is an HTC Sense and HTC app issue. I have a Droid Inc. and use K9 for my email. My email works fine. Yesterday a friend with a Droid Inc. suddenly had her Yahoo email stop working she uses the standard HTC app. I did all the diagnostics, battery pull, changed her email settings from the standard settings built in with Android to the ones my K9 uses and the problem persisted. I then setup my Yahoo mail using the HTC Sense app and had no problems. So I went to the forums and this is the pattern I am seeing.

    1. The forum posts from this week with this issue appear to be mostly isolated to HTC phones esp Verizon and Sprint and a few from Tmobile. This makes sense as Verizon and Sprint have most of the HTC Android phones on the market.

    2. The problem is intermittent it is isolated to certain accounts. Some people have 2 accounts and 1 works. So I doubt it is related to Yahoo forcing you to use there terrible memory hog of an app.

    3. There have been rumors of Yahoo doing some server work recently. That would make sense why some phones work and others don't. Maybe some accounts were moved or on other servers.

    4. Not heard anything about the Motorola Phones or the Samsung phones from the past 3 days which is when this started and nothing of Verizon Iphones etc. Some people have accounts working on Ipad, BB or Iphone and not on HTC Android phones.

    5. Rumors of the Sprint HTC phones having an issue after a system update.

    Based on the pattern I think the problem is related to a bug in the HTC sense email app and possibly the combination of some underlying yahoo imap pointer settings for an isolated group of servers that HTC is missing or maybe had hard coded. It just does not make sense that this issue appears to only be impacting HTC phones with sense and those having the issue can get K9 email up and running fine. If I were to see an influx of posts from those with Moto Droids and Dorid X's, Samsung and LG I would be more inclined to blame Yahoo but that simply does not seem to be the pattern.

    My main problem is that no one owns the issue. Bugs happen but as is always the case with customer support everyone wants to point fingers. Why doesn't Verizon just come out and say this is the issue and we are working with Yahoo and our Manufacturers to address it? They are all concerned about their reputation if they admit an issue or own the issue and they are concerned about there Vendor relationships if they say its and HTC issue and we are working with them.

    Finally I highly doubt Yahoo is looking to steer people away from third party apps to promote their app. That does not make sense. I am not a gmail fan but they are more concerned about losing users to gmail then they are about trying to sell the pop3 service or drive people to the app. At the end of the day its about ad sales and the number of users and hits. The last thing Yahoo wants to do is drive people away from their site. This issue was a big deal when Android first came out and I think it was more directly related to Google focusing on Gmail then Yahoo. They addressed that although not as well as Apple as we still have to poll Yahoo and waste battery.

    Either way I hope they fix it for everyone soon. However, I still love K9 without the standard android yahoo email settings. Takes some getting used to but I am sticking with it.

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    doostar likes this.
  2. El Presidente

    El Presidente Beware The Milky Pirate! Moderator

    Thanks for this. I'm going to see if I can collate all the threads.
  3. kgkuntryluvr

    kgkuntryluvr New Member

    I just finished an online chat with a Yahoo customer service rep. Although he could not give me a timeframe for when the issue will be resolved, it is an ongoing known issue on their part and they are "working to resolve it". He suggested that I download the Yahoo app or access it via the Yahoo webpage in the meantime, ugh. So it is not a phone issue, as the rep acknowledged that it was a Yahoo issue and that they are trying to fix it. I guess all we can do is wait for Yahoo to sort it out.
    doostar and El Presidente like this.
  4. El Presidente

    El Presidente Beware The Milky Pirate! Moderator

    Interesting. That would suggest a problem across all handsets then.

    This will make searching for more posts fun! :eek:
  5. hugobarb

    hugobarb Active Member


    Thanks for updated. That may make sense just so weird that I have only been able to find it under HTC.

    I just took a friends account that is not working and tried to set her up on my phone through the HTC app bc. my yahoo is working through both the htc android client and k9 on my phone. Before I only tested it on her phone. I have not updated my phone at all as it is jail broken (both Droid Inc.) . Again through the HTC app I can send email but not receive and it does not download mail from her inbox. Then I set her up on K9 with the same exact settings and it works perfect. Also no problems downloading her mail to my ipad.
  6. El Presidente

    El Presidente Beware The Milky Pirate! Moderator

  7. hugobarb

    hugobarb Active Member

    This does not solve the problem...This is more of a temporary workaround to the issue. Having Asia set as your default location is not the solution and messes with the timezone etc. with other yahoo site features and my.yahoo I have not tested but some in the other forum says it does not work. I did this years ago on an old 1.X version of android to get around the yahoo thing bc. google did not support it.
    marctronixx likes this.
  8. El Presidente

    El Presidente Beware The Milky Pirate! Moderator

    Thanks for confirming.

    I have at least 14 threads from the HTC forums. Rather than merge them (that would cause some problems with conversation flow given the size of some) with this one, I'll post a note advising them of this thread, posting a link and asking them to discuss here as it's a general issue not relating to any specific handset.

    Does that suit?
    marctronixx and doostar like this.
  9. hugobarb

    hugobarb Active Member


    Works for me. I think the problem may have been worked out last night around 10pm not sure yet.
  10. El Presidente

    El Presidente Beware The Milky Pirate! Moderator

    Posted in the threads (where still relevant).

    Apologies this too a while, I was busier than anticipated at work.
    marctronixx likes this.
  11. doostar

    doostar Member

    I had the same problem with HTC mail and all my yahoo accounts. For two days I just lost anything from yahoo on HTC mail while I could read the same on Yahoo mail on HTC and also on K-9.

    But it made me think, Yahoo has been quite stationary these last years. These past three days made me do what I wanted to do for six months now. I am transferring to Gmail now, and letting all my friends know that. Goodbye good old Yahoo, after 17 years, I have to say bye to you and move to better, newer emails.
    marctronixx likes this.
  12. gtt

    gtt Member

    The Yahoo Mail app on my Desire (via T-Mobile) has been playing up for a few weeks. Intermittently I get neither "push" messages or a signal that any messages have been received.

    When I refresh I get a backlog of messages.

    I've tried re-installing the app - that worked for a few days, then stopped again, I've also tried a factory re-set of the phone (a bloody pain that I won't be inclined to do again...) and that hasn't solved the problem either.

    Anyone else still having issues with Yahoo Mail?

    I did report the problem via the app, but have received no response.
  13. smileycat16

    smileycat16 New Member

    I am having the same problem described here on my HTC Desire Z - Vodafone and BT don't seem to be able to solve the problem even though they have checked all the settings and got me to do a factory reset (which meant I lost all my apps). I can send email but not receive them and this has been the case for over a week, it's really frustrating as neither my phone company nor my email provider seem to know what to do! Can anyone help??
  14. hugobarb

    hugobarb Active Member

    What are your settings for outgoing mail.
    it should be
    user name: full email address xxx@yahoo.comm
    password
    SMTP server: android.smtp.mail.yahoo.com
    Security type: SSL
    Server port: 465
  15. silicontrip

    silicontrip New Member

    Hello,

    Does anyone know the cause of this issue? and how it was resolved.

    I am now receiving this exact issue, but with my own mail server.

    I'm a bit lost on how to resolve this issue, is there a debugging mode for mail?
    Nothing unusual shows up in my mail server logs.

    Mark

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