Yellow tint on a white backgoundSupport


  1. jaseuk

    jaseuk Well-Known Member

    So travelled to the closest o2 store 10 miles away today to swap out my XS as advised by one of their staff members earlier this week and. .... Sorry sir we don't have any stock.

    Bunch of friggin numpties, why is it impossible to get consistent decent customer service at a phone shop.
  2. jaseuk

    jaseuk Well-Known Member

    So went in today to swap out. The guy Jamal wanted to see the banding before he would swap out, was in there for a hour and a half, could only get to 38/39 C, the staff were condescending and up themselves, had to leave eventually as had limited parking. As I walked out Jamal shouted ' You're Welcome!' If I didn't have my 6mth pregnant wife with me I would have happily kicked off.

    Anyway got online as soon as I got home and made a formal complaint, apparently the complaints dept are dealing with this now and will get back to me.

    What a joke.
  3. zafonic

    zafonic Well-Known Member

    I called the service centre earlier this afternoon and have been told that my Xperia S has been replaced with a new handset. Once I receive it I will give it a thorough testing and report back.
  4. Fishyweb

    Fishyweb Well-Known Member

    I'll be interested in how this pans out, as I've started noticing some yellowing at the bottom of my display.

    I'm not really relishing the idea that I'll have to get a replacement handset to fix it, as I presume I'll have to reload everything back onto the new handset, manually, from scratch.

    Or do the Sony service centres have some way of cloning your phone's setup onto a replacement handset?
  5. jimmyb5374

    jimmyb5374 Member

    What is the official line on this do we know guys, mine is 27 days of old and is now displaying yellow address area at base of the screen
  6. zafonic

    zafonic Well-Known Member

    Return it to your local Sony service centre if you have one, otherwise take it back to where you bought it and see what they suggest.
  7. heavensenttom

    heavensenttom Well-Known Member

    My one isn't suffering this in the same way as everyone else, it appears. Whenever I open a new browser window, the area of the screen thats normally white flashes yellow, as if it's being refreshed, then returns to white. Is this the same symptom?
  8. Fishyweb

    Fishyweb Well-Known Member

    @heavensenttom - Well, that's not the symptom that I'm seeing. I see that the bottom (in portrait mode) of my screen takes a yellow tint on fairly frequent occasions. It is quite faint, but annoying nonetheless. It is really only noticable when displaying a white background.

    Hope that helps.
  9. zafonic

    zafonic Well-Known Member

    Just received my new Xperia S from Sony today. Haven't had a play of it yet to see if it has the yellow tint/yellow spot. Fingers crossed it will be fine. Will report back when I have more news.
  10. Fishyweb

    Fishyweb Well-Known Member

    Hi Zafonic. Any update on this? Also, how long did it take to receive your new hanset, after you sent your original?

    I've just booked mine in for the yellow screen issue as well, so will probably send it on Thursday. Hope it doesn't take too long!

    BTW, was your new handset exactly the same as your old in terms of locked, branding, bootloader unlockability?
  11. zafonic

    zafonic Well-Known Member

    Sorry I didnt get back sooner. Had the phone for only 3 days and after the third day the yellow tint appeared once the phone reached 42 degrees Celsius and above. Have the yellow spot bottom centre of display. It took 12 days from the day they received it till the day I received my replacement, though with the good Friday and bank holiday Monday chances are I would have had it sooner. They replaced it with a sim free handset, just the same as the one I sent to them.
    Fishyweb likes this.
  12. Fishyweb

    Fishyweb Well-Known Member

    Sent my phone to the repair centre on Monday 30th April. Phoned them today to see how it was progressing, and I gather that they are waiting for components - i.e. they will be fitting a replacement screen rather than replacing the entire handset. They expect the component to arrive early next week (notwithstanding the bank holiday).

    I'm going through cold turkey without my phone :-(
  13. zafonic

    zafonic Well-Known Member

    I phoned them yesterday and spoke to a woman. She said they are awaiting parts and are expected to arrive end of next week. I hope this is the case and there are no further delays waiting for components.
  14. Fishyweb

    Fishyweb Well-Known Member

    I thought you'd already had your's replaced, zafonic - no?
  15. zafonic

    zafonic Well-Known Member

    Yes, but the replacement Sony sent me suffered the yellow tint after only 3 days of use.
  16. Fishyweb

    Fishyweb Well-Known Member

    Good grief, not good. I hope Sony sharpen up their act PDQ.
  17. Dom 3116

    Dom 3116 Member

    Which forum did you read this on :0 ? please help me i have the same problem but not allowed an exchange
  18. Fishyweb

    Fishyweb Well-Known Member

    After chasing a couple of times last week, was finally told that the replacement display should arrive in stock by midday (last) Friday, and the phone should be ready for return to me Saturday or today. However, checked online again today and the status is STILL "Awaiting component". Phoned to check this out, and the C/S lady at the repairers was a mystified as me about this. She is chasing and will let me know what is going on later today or tomorrow.

    I'm seriously wishing I'd not bothered sending this in for repair. Actually, no, I'm seriously wishing that I had not bought a Sony. I have previously avoided Sony like the plague after hearing reports of poor quality and C/S, but finally decided to give them the benefit of the doubt - more fool me.:mad::mad::mad:
  19. zafonic

    zafonic Well-Known Member


    Hi Fishyweb,

    I called them this morning, and the lady i spoke to said that the conponent would be arriving today at some point. I sure hope so, otherwise i will be on the phone to Sony Customer Services to see if they themselves will send me out a replacement instead. They (service centre) will have had my phone 3 weeks tommorrow. This is just not good enough at the end of the day.

    I had read on another forum that under the 'goods of sales act' that Sony are not responsible for replacing you with a new handset, and that you should take the matter up with the retailer you purchased the phone from. If this is to be correct, this is what i will do last as i really feel the need to vent my frustration out on Sony.
  20. Dom 3116

    Dom 3116 Member

    I removed my screen protector on my sxs as an experiment and my yellow tint has vanished? It was very notable before try it for yourself because every sxs comes with a screen protector already on :D
  21. Fishyweb

    Fishyweb Well-Known Member

    Thanks, but my specific problem wasn't the general yellow tint issue, but blotches near the bottom and sides of the display. Pretty similar to those at shown at Some Xperia S users complaining of yellow tint display issue | Xperia Blog . I'm pretty sure those are not caused by a screen protector.
  22. Fishyweb

    Fishyweb Well-Known Member

    I've finally reached the end of my teather. I phoned the repair centre again this morning, to be informed that the parts for the repair did arrive from Sony on Friday, but - guess what - they were all found to be faulty! They have no idea when they will receive any further supplies, and they will obviously not know whether further supplies will also be faulty when they do receive them.

    I've requested that they return my phone to me unrepaired, as I cannot afford to be without it any longer. It's been 2 1/2 weeks already. I am now taking this ridiculous situation up with Sony directly.

    I really wish I'd followed my instincts and paid attention to the stories I've previously heard about Sony's inferior quality and poor customer services. I should have bought another HTC.
  23. zafonic

    zafonic Well-Known Member

    I was told the same thing yesterday about the parts being faulty. When I called Sony Customer Services shortly after, I spoke to a Stephanie. She said she would look into what I told her about the components being faulty and said she would call me back. When I heard back from her she told me I don't why you was told that, but they are still awaiting parts let alone them being faulty. I asked her I would like to speak to someone in charge at Sony. He called me late afternoon yesterday, and said he will see what he can do for me...said if he can he will try and get me a replacement.

    If nothing materialises from that I will seek advice from the citizen advice bureau as I have had enough.
  24. bayhota

    bayhota Well-Known Member

    Has anyone sent a xperia s away from a yellow tint repair or fix, to their repair centre in england?

    The guy said it would be between 5-7 days, i take it this is balls.
  25. zafonic

    zafonic Well-Known Member

    Yes...mine has been sitting in their workshop. for 23 days now. I wouldn't believe anythung they tell you. Remember 'talk is cheap'.
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