You cut off my what? again?


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  1. vikingisson

    vikingisson Well-Known Member This Topic's Starter

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    I've been patient with Rogers over this 911 storm but I've run out. Contact with them so far has been cordial and each problem has been solved but enough is enough and I'm very tired of this.

    Dear Rogers, I have a Magic and as shipped it has your most recent update. However, what happens if I SIM a different phone, any phone? We know what happens, you cut my data without notice or warning. Of course and as has been done by every telco for decades you have done these kinds of things on a Friday night. At the beginning of this ordeal you cut data on a Friday but thankfully I had it back on before Monday morning. Since then I have swapped out for a new Magic which is already updated by Rogers. This past Friday my data gets cut off again. Well now it isn't so easy to get a data refresh as the reps "aren't allowed to refresh Magics". It doesn't matter that my Magic has the update or that my other phone is immune to this bug or that it isn't even an android, you cut me off and then tell me it might come back on in 24-48 hours. I'm paying for voice and data service but not to babysit me or to arbitrarily cut me off in the middle of my work. My account is a business account and believe this, I would not have a cell phone at all in this country if it wasn't business critical. You make your living by selling service and I make my living by using it for certain tasks. So there I am on site after hours which is the only time I can perform a certain task and I get cut off just when I needed it most.

    This is now unacceptable and dragging on for far too long. It is my choice to use a different phone from time to time be it an iPhone, Android, whatever. You've done your legal duty with this update but you continue to screw with my livelihood. Why is it that when a rep checks the account they can see that my phone on record is updated but when I SIM a different phone I get cut off? Not acceptable.

    Here's an idea for your draconian process; instead of looking for the phone signature of the updated phones and cutting off everything else why don't you look for the signatures of the vulnerable phones? You know what those signatures are, I think there are two, the original ROM from June and the SMS time stamp bug fix ROM from I think August. Actually I'd rather you just stop this all together as you've done more than enough to inform everyone already. You simply don't know if any other phone is vulnerable but it is more likely to be free of any 911 bug.

    I want my data back and to be left alone to use my service as I've paid for. Already I've learned through this 1st time of getting a contract that I'll never again do any form of contract. I'd say that there is zero chance of using Rogers beyond my contract but I'm not sure if it isn't just as illogical at the other providers but right now I doubt that I'll stay. As it is I'm paying some of the most expensive rates on the planet and I have to put up with a nanny state of control to use the service. Stop this nonsense or get out of Android phones, actually I'd be surprised if you haven't already mapped out a different path.
     

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  2. vikingisson

    vikingisson Well-Known Member This Topic's Starter

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    I doubt that my situation is unique, there must be others with spare and multiple phones. Anyway, after several days of no data I made another attempt at a refresh. Finally I'm back online but this is really tiresome and stupid that I have to do social engineering to convince R to give me what I'm paying for. Please please Rogers, scan only for the known vulnerable phones and ignore the rest. If this happens again I'm pulling the whole company account off. The (generally) fast data rates are nice but this obsession against non contract phones is very disruptive and keeps costing me time and money. enough..
     
  3. bunhead

    bunhead Well-Known Member

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    HERE! HERE! My data was cut off again on Friday as well. I got on the phone with them Saturday morning and vented (politely) to the poor CSR that answered my call. I told the CSR that this is the second time that this has happened and that it is unacceptable. I know that there is nothing that the CSR can do about what rogers does as a company, but he seemed sympathetic. I will be canceling my contract with rogers if I get my data cut off again. I just want to pay my horrifically overpriced cell phone bill and be confident that I can make a call or pull up a web page when I want/need to.
     
  4. damnmad

    damnmad Well-Known Member

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    Here's my situation:
    Had my Dream running CM using an EBI1 radio. Since a few days after the cut off my data has been perfect (changed from Haykuro's radio to EBI1). So I received the Magic this Friday. Thought I'd SIM it for the weekend to try the new update. A few hours later, no data. OK, so when I was running CM, you didn't detect that I wasn't running your rom, but when I ran your ROM on the Dream, you for some reason cut my data off? KOOOl

    Got solved now, but also get this. I called Rogers technical support to get my data back (after returning the SIM card to the Dream), and I told the agent I was having problems with my data, and that last time a network refresh got everything fine. He asked me about the phone and the build, I got my magic :D, and I gave him the build #. He realized it's the new one, so he wanted to give me some instructions. I told him to just perform a network refresh, but he told me that the problem would persist. He seamed so clear and consistent, as if he's had someone with this problem. I was more consistent though, and I won :cool:
     

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