"Your account could not be validated, please contact customer services"


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  1. unwallflower

    unwallflower Well-Known Member

    Yep. Just went in and set up my Evo. It was handed to me 15 or 20 minutes ago... I'm still getting this error message when I try to call anyone (texts don't send either).

    Am I just not being patient enough? We did have to do an ESN swap (it was activated on my dad's account and then switched to mine).

    If I log in to my account online it shows the Evo under my number. It's just not working...

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  2. NiCK Crush

    NiCK Crush Well-Known Member

    did you contact customer service?
  3. unwallflower

    unwallflower Well-Known Member

    Sort of difficult to do without a working phone, eh?

    I'm going to have to wait until I can use someone else's phone... I'm at work right now. In the meantime I thought I would see if maybe I just wasn't being patient enough...
  4. NiCK Crush

    NiCK Crush Well-Known Member

    You have no other means to get a hold of customer service? I find that hard to believe. You're obviously on a computer right now, you can contact Sprint customer service via their website.
  5. unwallflower

    unwallflower Well-Known Member

    No need to be so condescending. I am waiting in a LONG queue on the Sprint chat right now.

    I was simply asking if any one else had to wait before their phone worked, or if they worked instantly. Sorry, guess I know better than to ask a question on here anymore!
  6. NiCK Crush

    NiCK Crush Well-Known Member

    I apologize, but I didn't feel I was being condescending. I understand you are frustrated and anxious to get your EVO up and running correctly.
  7. unwallflower

    unwallflower Well-Known Member

    Yes, it's frustrating. I'm chatting with someone now, hopefully they will get it sorted out.

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