Problems with Accounts & Sync Settings

MisterEz · July 9th, 2012, 02:52 AM

I've just got a UK version of this tablet - the AT300. I'm having a serious problem with it and I'm wondering if anyone can help...

The problem is that any account profiles that get stored within the "Accounts & Sync" area of Android get automatically removed after a little while, usually just after I reboot the tablet.

This means that after I set up my Hotmail email account, my Twitter account & my Dropbox account, the settings will all be lost and I have to start all over again. I've set up a different tablet running Android ICS with these same applications/accounts and it all works fine.

Anyone else have or heard of a problem like this - have I got a duff tablet, or is there a wider problem with Android running on a Toshiba device??

Andima · July 9th, 2012, 04:29 AM

After restart user apps and data mot wipe?

MisterEz · July 9th, 2012, 04:40 AM

Sorry - not sure what you mean...?

I've done a factory reset (several times) and the problem always occurs.

Leroy Bad · July 9th, 2012, 10:28 AM

Does your Android version end in 60515 is the Service Station?
Is the Account and Sync turned On?
Have you created a Google Account?

Go to Backup & Reset and make sure everything is checked and make sure the backup account is the actual Google Account (Gmail).

MisterEz · July 9th, 2012, 12:32 PM

Quote:

Originally Posted by Leroy Bad

Does your Android version end in 60515 is the Service Station?
Is the Account and Sync turned On?
Have you created a Google Account?

Go to Backup & Reset and make sure everything is checked and make sure the backup account is the actual Google Account (Gmail).

Hi - can't check the version number as I haven't got the tablet with me... its actually boxed up waiting to be returned & replaced. Is there something about that number that I should be aware of? A known problem or a faulty batch...?

Account and sync was definitely turned on, and I've tried with both an existing Google account and a newly created one set as the backup account. I've reset the tablet to factory settings so many times trying different things, but this fault always occurs.

Leroy Bad · July 9th, 2012, 05:35 PM

The version number is the most current. If you have something less than that, then you could try upgrading. Your best option is to return it for an exchange.

Anelej · July 10th, 2012, 02:25 PM

Hi, I'm not sure in which topic to post this question. Anyway, is it possible to use Messenger chat (when u log in ur Hotmail acc, small window on the left) from android? I've been trying and I can see when my firend is online, but can not type, the window keeps closing. Is it even possible to do that? Thanks.

Leroy Bad · July 10th, 2012, 03:15 PM

Quote:

Originally Posted by Anelej

Hi, I'm not sure in which topic to post this question. Anyway, is it possible to use Messenger chat (when u log in ur Hotmail acc, small window on the left) from android? I've been trying and I can see when my firend is online, but can not type, the window keeps closing. Is it even possible to do that? Thanks.

First first try a different browser like Firefox, Chrome, or Opera. If not see if there is an app in the store.

Anelej · July 12th, 2012, 03:58 PM

Tried Firefox - not working. Will try other 2, thanks a lot!