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Old July 12th, 2011, 08:11 AM   #1 (permalink)
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Default Sleep mode issue with Thrive. UPDATE: Sent PM to Tosh rep- link included

UPDATE: The Toshiba forums have a rep that is working on this issue. I sent him a PM (he is asking all folks with the issue to do so). Go to post 10:

Thrive not waking from Stand By - requires reboot - Toshiba Forums

End update


I have seen posts about this in other forums and I am having it as well. It is hit and miss if the device comes out of sleep mode and just happened again.

Pressing the power button sometimes does not wake the device up and you have to hold the power down to shut off and then restart. This has happened three times so far. Besides this issue (and the stiff power button), the Thrive has been outstanding.

Anybody have a fix, besides returning this fine device? I did the update that was released.


Update: It is now having the issue all the time. I have tried four times now and still not coming out of sleep, forcing me to hold the power down to shut off and then restart.

Mega bummer, since besides this issue, the Thrive rocks.

Update 2: Now working again, but nothing I did to fix. Seems a random issue.

Ironic: The the A500 will not stay asleep and the Thrive will not wake up. Both great devices besides this.

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Old July 12th, 2011, 03:38 PM   #2 (permalink)
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I just mentioned in another thread that I haven't had this happen yet in the three days I've had the thrive. I did notice another poster elsewhere recommending that you turn it off and take the battery out and then plug in and replace the battery while the unit is on (I think that's the sequence anyway). Not sure if that trick is verified but it's free to find out I suppose.
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Old July 12th, 2011, 06:24 PM   #3 (permalink)
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I tried the steps you mention, but like most others that have also tried, it did not work. The Thrive more times than not, does not come out of sleep mode.

My Thrive also does not turn off unless holding the power button down for five seconds. The normal power off results in a "shutting down" notification, but does not shut down.

If no solution happens in the next week, I will return the Thrive. Seems I may end up with a Transformer after all, since does not have the sleep issues like the A500 and Thrive.
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Old July 12th, 2011, 06:43 PM   #4 (permalink)
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the solution for now is simple: never allow it to go to sleep.

I wonder if you can press the power button and shut down the screen like my Archos 70 on thrive. This will prolong the battery life.
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Old July 12th, 2011, 07:31 PM   #5 (permalink)
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Quote:
Originally Posted by Zenstrive View Post
the solution for now is simple: never allow it to go to sleep.

I wonder if you can press the power button and shut down the screen like my Archos 70 on thrive. This will prolong the battery life.
Leaving the display on 24/7 is extreme for obvious reasons... I hope you were joking.....

Still not seeing how this got missed by Toshiba devs. I love the connectivity, but may forget that for stability with the Transformer.

The problem is very common, so hopefully they fix it fast.... Less than 12 days fast.
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Old July 12th, 2011, 07:49 PM   #6 (permalink)
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Leaving the display on 24/7 is extreme for obvious reasons... I hope you were joking.....

Still not seeing how this got missed by Toshiba devs. I love the connectivity, but may forget that for stability with the Transformer.

The problem is very common, so hopefully they fix it fast.... Less than 12 days fast.
Like I said, can you just turn off the screen and not put it in sleep mode?
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Old July 12th, 2011, 08:00 PM   #7 (permalink)
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It goes in sleep mode when the display goes off. Battery life would suck chrome from a trailer hitch though.
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Old July 12th, 2011, 08:09 PM   #8 (permalink)
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Surely I can still have music playing, wifi turned on, market updating, etc on my Archos 70 when the display is turned off. So you can not do them in Thrive?
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Old July 12th, 2011, 09:36 PM   #9 (permalink)
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Sorry, I see what you are saying now. I am using "sleep" too generally. As soon as the display goes off, the display will not come back on when pressing the power button. This happens about 70% of the time.
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Old July 12th, 2011, 10:27 PM   #10 (permalink)
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Originally Posted by rushmore View Post

If no solution happens in the next week, I will return the Thrive. Seems I may end up with a Transformer after all, since does not have the sleep issues like the A500 and Thrive.
Bummer. I'm on day 3 and it hasn't happened yet so maybe I've gotten lucky. I'll keep my fingers crossed because I'm pretty satisfied so far.
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Old July 13th, 2011, 07:19 AM   #11 (permalink)
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Default Sleep Mode

I was having an issue where the power light does not go into pulsating mode when put into sleep and the battery would drain. But turned off the email notifications and that seemed to fix the issue. Perhaps the notifications were preventing it from sleeping? I do not have an issue of waking the unit up as described here, but thought this might help. Can't love the Thrive enough, but if this small issue isn't resolved, I may reluctantly return it.
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Old July 13th, 2011, 07:25 AM   #12 (permalink)
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I would like to know why my luck has sucked with the last three Android devices. My first devices all had qwirks (all do), but did not have failures like the current ones. G1, Droid1, Incredible and gTablet all worked fine (Inc and gTablet still do), but my recent devices all have had return worthy issues:

My last three devices:

1. A500 = Screen-on. It woke out of sleep mode and would not go off unless the power button was pressed- big bummer for battery (I had two like that).

2. DX2 = Lag, audio pops and random reboots

3. Thrive = Power button rarely turns the display back on. Full shut down required.

All three devices have common and well documented issues and all tested at stock just to see if user apps cause the issues. Same results at stock.

Like the A500, the Thrive is a solid device, but better, due to better display, full sd slot, better built in file manager, battery and a usb port not placed where the hands usually hold the device (here that Acer?).

Bummer it is. Will return today, since powering off and turning the device back on almost EVERY time when the display goes off is lame and leaving it on sucks too much battery (obviously).

If the issue is fixed, I will buy another- if I have not already bought a 32gb Transformer. This issue has to be hurting the launch, since is a common issue.

Added: The one thing that keeps from the Transformer is I HATE having to use special cables. The lack of any form of USB connection seems lame, but by design (ASUS wants you to buy the keyboard).
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Old July 13th, 2011, 01:08 PM   #13 (permalink)
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I believe it's the power button if you press firmly it will come on every time.
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Old July 13th, 2011, 01:47 PM   #14 (permalink)
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I tried every iteration of touch pressure, including time pressed. Returned the Thrive to BB and will wait to see if the bug is resolved. Fix the bug, mega sweet tablet.

The issue is also being reported a lot at the official Toshiba forums.
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Old July 13th, 2011, 08:54 PM   #15 (permalink)
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I've experienced the same sleep issues... something weird though. When I charge my tablet in the docking station I dont have the issue of rebooting when it goes to the sleep mode. I just press the power button and it comes alive.
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Old July 13th, 2011, 10:04 PM   #16 (permalink)
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The issue is apparently getting out of hand, since all Android and tablet forums including Toshiba official forums have multiple threads about it. Mine was not the only return for the local BB.
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Old July 15th, 2011, 01:55 PM   #17 (permalink)
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Just to let you guys know. i just spoke with Mark at Toshiba tech support and he told me that this SOD issue is a software problem on Android Honeycomb's end. He said thaye are currently coordinating with Android to reolve the issue befroe the end of this month. He also said they are open 24 hours, so if I had any more question i could also call back.
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Old July 15th, 2011, 10:55 PM   #18 (permalink)
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Possible, since the DX2 and gTablet have Froyo and do not have a wake-up issue.
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Old July 16th, 2011, 04:08 PM   #19 (permalink)
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Default I have the same issue.....

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The issue is apparently getting out of hand, since all Android and tablet forums including Toshiba official forums have multiple threads about it. Mine was not the only return for the local BB.
I have the same issue. I have to power off and on just like you. There are times that it works but more often than not it does no. Bummer!
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Old July 16th, 2011, 04:54 PM   #20 (permalink)
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I have the same issue. I have to power off and on just like you. There are times that it works but more often than not it does no. Bummer!

I ordered another Thrive today, due to the Staples $50 off coupon (ended today). The Thrive will be great once the issue is fixed. My 14 day return window will not kick in until the Thrive is delivered around the 25th, so should be a good window of time to see if the sleep bug is zapped.

Got the 16gb this time instead of the 32gb. I will use the difference saved to buy a 64gb SDXC card.
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Old July 16th, 2011, 08:36 PM   #21 (permalink)
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I purchased the 8GB model from Newegg and I applied the update immediately so I didn't experience the wake/reboot issues prior to updating.

The wake/reboot issue has only worsened. I can't power the screen off without having to reboot it. I've tried all the remedies mentioned in the Toshiba forums and nothing has helped. It reboots frequently when simply asleep as well. I don't believe it is an offending widget or app but simply some kind of hardware / software 'confliction' (yes I know that's not a word...but it seems appropriate).

I love the tablet and all the versatility it has to offer but the necessity to reboot the tablet each time I wish to use it is unacceptable. I may return it to Newegg.

I've called Toshiba and voiced the concern as well as participated in the Toshiba forums. An admin named "Jim" has asked all tablet owners who experience this issue to PM him. I strongly suggest all who experience it do the same so as increase the odds that we'll see an update sooner.

Here's to you Toshiba Thrive!


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Old July 16th, 2011, 10:39 PM   #22 (permalink)
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I purchased the 8GB model from Newegg and I applied the update immediately so I didn't experience the wake/reboot issues prior to updating.

The wake/reboot issue has only worsened. I can't power the screen off without having to reboot it. I've tried all the remedies mentioned in the Toshiba forums and nothing has helped. It reboots frequently when simply asleep as well. I don't believe it is an offending widget or app but simply some kind of hardware / software 'confliction' (yes I know that's not a word...but it seems appropriate).

I love the tablet and all the versatility it has to offer but the necessity to reboot the tablet each time I wish to use it is unacceptable. I may return it to Newegg.

I've called Toshiba and voiced the concern as well as participated in the Toshiba forums. An admin named "Jim" has asked all tablet owners who experience this issue to PM him. I strongly suggest all who experience it do the same so as increase the odds that we'll see an update sooner.

Here's to you Toshiba Thrive!


Jared
Yup I went there. One of the proposed solution was NOT TO TURN OFF WIFI. It looks like this one is working for me. Since this afternoon, I have been able to wake up the unit with the power button. The longest was like 4 hours while I went out. I'll leave tonite unplugged from power supply and see what happens tomorrow. Only issue is battery drains faster.
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Old July 17th, 2011, 10:04 AM   #23 (permalink)
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Yup I went there. One of the proposed solution was NOT TO TURN OFF WIFI. It looks like this one is working for me. Since this afternoon, I have been able to wake up the unit with the power button. The longest was like 4 hours while I went out. I'll leave tonite unplugged from power supply and see what happens tomorrow. Only issue is battery drains faster.
So far so good. 8 hours in sleep mode and had no problems waking the unit up. Battery ended up 92% (from 100%).
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Old July 17th, 2011, 12:42 PM   #24 (permalink)
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So far so good. 8 hours in sleep mode and had no problems waking the unit up. Battery ended up 92% (from 100%).
That is the catch leaving wifi on, since uses more battery. Some have had little or no luck with this method.
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Old July 17th, 2011, 03:37 PM   #25 (permalink)
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That is the catch leaving wifi on, since uses more battery. Some have had little or no luck with this method.
Well I spoke to soon I guess. I had to turn off/on again. This time however, I had several apps running in the background (since you can't close them as far as I know/learned).
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Old July 18th, 2011, 08:00 AM   #26 (permalink)
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Well I spoke to soon I guess. I had to turn off/on again. This time however, I had several apps running in the background (since you can't close them as far as I know/learned).
Definitely not working. This time I had only 2 apps running, gmail and a browser. Tried to wake it up this morning but no dice. Ohhh well....
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Old July 18th, 2011, 08:37 AM   #27 (permalink)
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My advice is return the Thrive and wait for a fix. I would not have ordered my second one if not for the $50 coupon and several week window for a return. The issue is too serious for a device designed to be portable.

Still can not get out how something so common was not noticed before release.


Udate:

PCWorld has latched on now, so several high profile web sites are reporting it now. This would have been a lot better if Toshiba actually did practical usage testing, rather than "by the numbers" check lists for function.
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Old July 21st, 2011, 11:28 AM   #28 (permalink)
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I just bought my thrive July and it has the same sleep problem. Has anyone heard when a software update will be out?
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Old July 21st, 2011, 11:45 AM   #29 (permalink)
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I just bought my thrive July and it has the same sleep problem. Has anyone heard when a software update will be out?

Toshiba is working on one, but now word when released yet. They are apparently also working on Honeycomb 3.2, but want this fixed before releasing it.
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Old July 21st, 2011, 11:56 AM   #30 (permalink)
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Toshiba is working on one, but now word when released yet.
according to toshiba tech support, they & google are expecting to release a fix before the end of July (hopefully it's accurate).
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Old July 21st, 2011, 12:47 PM   #31 (permalink)
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My 16 gb came in, so it better be soon! First was a 32gb, but almost the same price difference $16 more can be used for a 64gb sdxc card.
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Old July 21st, 2011, 04:12 PM   #32 (permalink)
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but almost the same price difference $16 more can be used for a 64gb sdxc card.
But the annoying thing I found with an external SD card, is that after putting 5000+ images onto it, every time you remove the card and re-insert it, it has to start all over from scratch with reading all those files to regenerate the thumbnails, hopefully Android 3.2 will address this. Tried direct usb from tablet to pc to see if I could avoid this issue, then found out the problem with directory and filenames that have spaces, my XP SP2 will not display those names, like they are not even there, so that method is useless.
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Old July 21st, 2011, 09:26 PM   #33 (permalink)
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Try using Quick Pic, since I think that keeps the cache, on the device. Maybe.
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Old July 22nd, 2011, 09:00 AM   #34 (permalink)
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Try using Quick Pic, since I think that keeps the cache, on the device. Maybe.
Hey Rush,

Are you keeping yours?

I'll stick with my unit until the end of the month and see if Tos has an update. If not, I'll return it. I was manually putting the unit to sleep and it has worked for me for the past 2 nights. Yesterday, I forgot to then I have had the SOD issues twice. At the first SOD, when I rebooted, the battery indicator displayed a "?" and a 0% charge and could not take it off until I rebooted again.

Left it off and plugged for recharging last night and this morning, the led light is on and the unit would not turn on. I had to power off and power on.
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Old July 22nd, 2011, 10:18 AM   #35 (permalink)
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Hey Rush,

Are you keeping yours?

I'll stick with my unit until the end of the month and see if Tos has an update. If not, I'll return it. I was manually putting the unit to sleep and it has worked for me for the past 2 nights. Yesterday, I forgot to then I have had the SOD issues twice. At the first SOD, when I rebooted, the battery indicator displayed a "?" and a 0% charge and could not take it off until I rebooted again.

Left it off and plugged for recharging last night and this morning, the led light is on and the unit would not turn on. I had to power off and power on.

I returned my 32gb to BB due to the sleep bug happening 80% of the time (really got bad after the update). Liked the Thrive enough to buy another one, but will return it again, if the issue is not fixed within the 14 day window. I will mess with the new one this weekend and not apply the updates. Seems that prior to the update, my Thrive had the sleep issue 10% of the time. Will validate this weekend.

I will not bother loading all my apps of getting a 64 or128gb sdxc card until the issue is confirmed fixed.

Seems silly to keep the Thrive if the sleep issues are not fixed. Too much money to deal with the issues (unless a person is lucky not to have the issue much).

I only bought this one due to the tablet discounts Staples is offering ATM. I would have waited longer otherwise.
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Old July 23rd, 2011, 09:56 AM   #36 (permalink)
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Try using Quick Pic, since I think that keeps the cache, on the device. Maybe.
Hey thanks, exactly what I am looking for, it does keep the cache, very cool.
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Old July 23rd, 2011, 01:15 PM   #37 (permalink)
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Quick Pic is a nice app for gallery function
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Old July 23rd, 2011, 07:11 PM   #38 (permalink)
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Second Thrive out of box with same bad SOD issue. Not surprised, but getting old, none the less.

Curse the too tempting $100 off!
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