Go Back   Android Forums > Android Carriers > US Cellular

Get excited for the Samsung Galaxy S5! Find everything you need and discuss it in our Galaxy S5 Forum!

test: Reply
 
LinkBack Thread Tools
Old January 6th, 2011, 10:38 AM   #1 (permalink)
New Member
Thread Author (OP)
 
Join Date: Jan 2011
Location: Virginia
Posts: 4
 
Device(s):
Carrier: Not Provided

Thanks: 0
Thanked 0 Times in 0 Posts
Default very disappointed with us cellular & belief project

Been a US Cellular customer for, well, forever. I've been a customer of all carriers, but US Cellular has by far been the best, so I thought I'd never consider changing. Now I've got a problem and they refuse to work with me.

We just updated to our first smart phones, mesmerizes, and upgraded to the Belief Project. Thought we had died and gone to heaven, until 2 wks later, one phone received a call while driving, and vibrated right into the floor board shattering the screen. They say the phone was abused, so they won't replace it. We have insurance, but that requires the $100.00 deductible that I don't feel we should have to pay, given the phone vibrated only a few inches and hit soft carpet and this should not have shattered the screen like it did. So far after emailing Samsung twice, I've not gotten anywhere with them either. I've seen where people have said they dropped their phones on pavement from a standing position and it was fine, so why did one of mine shatter so easily?

Be very careful if you upgrade to this new Belief Project. Read the fine print as all is not as it appears to be

mindsaredanger is offline  
Reply With Quote
sponsored links
Old June 20th, 2011, 02:30 PM   #2 (permalink)
New Member
 
Join Date: Jun 2011
Posts: 1
 
Device(s):
Carrier: Not Provided

Thanks: 0
Thanked 0 Times in 0 Posts
Default

Thats why you pay for device insurance so YOU dont have to pay 400.00-650.00 for a device like Carriers have too. Just because you pay a small promo price doesnt entitle you to a free phone. so say us cell paid 500.00 for your phone and you break it,then to turn around and expect another 500.00 phone because you broke it? So that means us cellular is out of 700.00 ROUGHLY? thats why there is device insurance. I would rather pay deductible rather than be screwed and have to pay full retail lol Not trying to be mean at all, but people need to understand that carriers pay Full price for phones and your monthly bill wont cover the cost of device for maybe almost 2 years (even if u pay 100-400 monthly) average account may give anywhere from 18-50 bucks in profit monthly! Dont throw your phone down lol I had same issue with us cellular and they were nice enough to add device insurance on for me (even tho phone broke) One day a rep was nice enough to explain how it works so thought I would share it with you! = )
Canuck79 is offline  
Reply With Quote
Old June 22nd, 2011, 07:04 AM   #3 (permalink)
AF Contributor
 
LaTuFu's Avatar
 
Join Date: Nov 2009
Location: Virginia
Posts: 1,123
 
Device(s): Samsung Galaxy S4, Motorola Electrify 2, Samsung Galaxy S II, Samsung Galaxy S Mesmerize, Galaxy 10.
Carrier: US Cellular

Thanks: 82
Thanked 219 Times in 191 Posts
Send a message via Skype™ to LaTuFu LaTuFu
Default

Quote:
Originally Posted by Canuck79 View Post
Thats why you pay for device insurance so YOU dont have to pay 400.00-650.00 for a device like Carriers have too. Just because you pay a small promo price doesnt entitle you to a free phone. so say us cell paid 500.00 for your phone and you break it,then to turn around and expect another 500.00 phone because you broke it? So that means us cellular is out of 700.00 ROUGHLY? thats why there is device insurance. I would rather pay deductible rather than be screwed and have to pay full retail lol Not trying to be mean at all, but people need to understand that carriers pay Full price for phones and your monthly bill wont cover the cost of device for maybe almost 2 years (even if u pay 100-400 monthly) average account may give anywhere from 18-50 bucks in profit monthly! Dont throw your phone down lol I had same issue with us cellular and they were nice enough to add device insurance on for me (even tho phone broke) One day a rep was nice enough to explain how it works so thought I would share it with you! = )
Before flaming someone that posted something 6 months ago, you might want to take the time to learn what the belief project is about. It IS device insurance, in addition to other "benefits". Drop your phone? Lost it? The Belief Project is supposed to replace it. Warranty problem? Ditto. Losses, theft, and damaged phones carry a $100 replacement fee (sounds like an insurance deductible to me...) but warranty swaps are free.

Welcome to the forums.
LaTuFu is offline  
Reply With Quote
Old September 25th, 2011, 02:43 PM   #4 (permalink)
New Member
 
Join Date: May 2011
Posts: 3
 
Device(s):
Carrier: Not Provided

Thanks: 0
Thanked 0 Times in 0 Posts
Default

Quote:
Originally Posted by LaTuFu View Post
Before flaming someone that posted something 6 months ago, you might want to take the time to learn what the belief project is about. It IS device insurance, in addition to other "benefits". Drop your phone? Lost it? The Belief Project is supposed to replace it. Warranty problem? Ditto. Losses, theft, and damaged phones carry a $100 replacement fee (sounds like an insurance deductible to me...) but warranty swaps are free.

Welcome to the forums.
The belief project has phone replacement for the premium plans, however this person is not on a premium plan, otherwise they would have a free new phone. the belief project is more about no contracts and rewards points.

The same device insurance that was carried before the belief project came out would not count as the belief project.
learn n stuff is offline  
Reply With Quote
Old April 11th, 2012, 03:47 PM   #5 (permalink)
New Member
 
Join Date: Oct 2011
Posts: 4
 
Device(s):
Carrier: Not Provided

Thanks: 1
Thanked 0 Times in 0 Posts
Default

Quote:
Originally Posted by mindsaredanger View Post
Been a US Cellular customer for, well, forever. I've been a customer of all carriers, but US Cellular has by far been the best, so I thought I'd never consider changing. Now I've got a problem and they refuse to work with me.

We just updated to our first smart phones, mesmerizes, and upgraded to the Belief Project. Thought we had died and gone to heaven, until 2 wks later, one phone received a call while driving, and vibrated right into the floor board shattering the screen. They say the phone was abused, so they won't replace it. We have insurance, but that requires the $100.00 deductible that I don't feel we should have to pay, given the phone vibrated only a few inches and hit soft carpet and this should not have shattered the screen like it did. So far after emailing Samsung twice, I've not gotten anywhere with them either. I've seen where people have said they dropped their phones on pavement from a standing position and it was fine, so why did one of mine shatter so easily?

Be very careful if you upgrade to this new Belief Project. Read the fine print as all is not as it appears to be
From my experience you have to fight long and hard to get what you want HOWEVER if you do, MOST of the time you will get satisfaction. For me sometimes it takes going above customer service even when they say no one above them can help me BULL**** there is ALWAYS someone higher, you just have to dig for it till you find someone. I once tracked down the vice president in charge of AT&T customer service and they gave me what I wanted *chuckles* if you have a VALID claim and they are not giving you satisfaction you must fight for it. Take names and ID numbers, dates, times you called, if they can't help speak to someone higher, you will reach a cap and sometimes it takes the threat of canceling your service to get to someone who will help you. Its almost a game, but if you have a valid claim and they are not helping you then the game must be played. That what I have experienced myself and it works for me
greg32572 is offline  
Reply With Quote
Old June 12th, 2012, 08:08 PM   #6 (permalink)
New Member
 
Join Date: Jun 2012
Posts: 3
 
Device(s):
Carrier: Not Provided

Thanks: 0
Thanked 0 Times in 0 Posts
Default

So we finally see real 4G devices from USC and they want 45000 or 38000 points.... After being in the program from basically the beginning I have a whopping 13800 points with credit for being there since '94... Not feeling the USC love...
UpgradeWaiting is offline  
Reply With Quote
Old June 13th, 2012, 10:08 AM   #7 (permalink)
kmf
Senior Member
 
Join Date: Jul 2010
Location: Northeast Iowa
Posts: 550
 
Device(s): Verizon: DROID RAZZR MAXX HD; DROID RAZZ M; Nook Color.
Carrier: Verizon

Thanks: 98
Thanked 46 Times in 40 Posts
Default

By staggering the updates, we are able to get new phones every 6-9 months. Examples: Mesmerize Mar '11...my phone; Electrify Oct '11...her phone; Galaxy S III July '12...my phone. I get the new phone and my wife gets the hand-me-down. It takes 3-4 thousand belief points each time, and full-price w/rebates to do so, but it works for us. Part of how early you can update also depends on your phone plan. We have the Family Essential Plus plan, which I will not get rid of. This plan probably gets me more points each month. Plus, I also do the paperless billing/draft pay, etc. for extra savings (and points I think.)

Not everyone has this option, especially if both people update at the same time.
kmf is online now  
Reply With Quote
Old June 13th, 2012, 05:50 PM   #8 (permalink)
 
Join Date: Nov 2011
Location: Alaska
Posts: 57
 
Device(s): Nexus on SPRINT! Yeah!
Carrier: Not Provided

Thanks: 10
Thanked 6 Times in 6 Posts
Default

BooBoo says..All the goings on at USCC point to a merger of some sort.
booboo12 is offline  
Last edited by booboo12; June 13th, 2012 at 05:52 PM.
Reply With Quote
Old June 13th, 2012, 08:20 PM   #9 (permalink)
Junior Member
 
Join Date: May 2011
Posts: 40
 
Device(s): LG Genesis, Dell Streak 7
Carrier: Not Provided

Thanks: 5
Thanked 4 Times in 4 Posts
Default

Quote:
Originally Posted by booboo12 View Post
BooBoo says..All the goings on at USCC point to a merger of some sort.
I find this comment interesting but far-fetched. Would you care to elaborate?
grayman is offline  
Reply With Quote
Old June 14th, 2012, 05:48 AM   #10 (permalink)
 
Join Date: Nov 2011
Location: Alaska
Posts: 57
 
Device(s): Nexus on SPRINT! Yeah!
Carrier: Not Provided

Thanks: 10
Thanked 6 Times in 6 Posts
Default

BooBoo says read this..
booboo12 is offline  
Reply With Quote
sponsored links
Old June 14th, 2012, 07:20 AM   #11 (permalink)
kmf
Senior Member
 
Join Date: Jul 2010
Location: Northeast Iowa
Posts: 550
 
Device(s): Verizon: DROID RAZZR MAXX HD; DROID RAZZ M; Nook Color.
Carrier: Verizon

Thanks: 98
Thanked 46 Times in 40 Posts
Default

Not sure how much validity there is in an almost 5-year-old (8.29.07) article, but anything is possible.
kmf is online now  
Reply With Quote
Old June 14th, 2012, 08:29 AM   #12 (permalink)
AF Contributor
 
LaTuFu's Avatar
 
Join Date: Nov 2009
Location: Virginia
Posts: 1,123
 
Device(s): Samsung Galaxy S4, Motorola Electrify 2, Samsung Galaxy S II, Samsung Galaxy S Mesmerize, Galaxy 10.
Carrier: US Cellular

Thanks: 82
Thanked 219 Times in 191 Posts
Send a message via Skype™ to LaTuFu LaTuFu
Default

I agree with kmf.

Anything is possible in the wireless market right now. USCC, by virtue of its size, will always be a potential takeover or merger target.

But referencing a 5 year old article as "proof" a deal is imminent is stretching it.
LaTuFu is offline  
Reply With Quote
Old June 14th, 2012, 09:32 AM   #13 (permalink)
Member
 
Join Date: Sep 2010
Location: Martinsburg, West Virginia
Gender: Male
Posts: 102
 
Device(s): Samsung Galaxy Note II HTC One X Motorola Atrix HD
Carrier: Not Provided

Thanks: 10
Thanked 4 Times in 4 Posts
Send a message via Yahoo to tritiumman
Default

LaTuFu,

How do you like the gsII? any reception issues others are reporting?
__________________
Debt is dumb; cash is king ...and the paid off home mortgage has taken the place of the BMW as the status symbol of choice.
tritiumman is offline  
Reply With Quote
Reply


Go Back   Android Forums > Android Carriers > US Cellular
Thread Tools

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are On



All times are GMT -5. The time now is 08:52 AM.
Powered by vBulletin® Version 3.8.7
Copyright ©2000 - 2014, vBulletin Solutions, Inc.