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Old June 24th, 2013, 03:02 PM   #1 (permalink)
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Default What If I tell Verizon I have rooted?

I have been a iPhone snob for sometime and decided to cross over. (Galaxy S4)
First thing I did was check for Hacks and rooting popped up. "sounds like fun"
After about a week of research I DID IT! and love it. I did not pay for the warranty and don't expect any. I knew EXACTLY what I was doing. What would Verizon do if I told them I rooted? Stop service? Charge me extra for my phone? (Costco) What if I only need a new SIM. Obviously it would be better to say nothing, but what if?

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Old June 24th, 2013, 03:05 PM   #2 (permalink)
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If you have a problem with your phone and take it to Verizon while it is rooted they are under no obligation to help you.
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Old June 24th, 2013, 04:37 PM   #3 (permalink)
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But they also most likely won't even notice that it's rooted if you have the stock ROM on it, so I just wouldn't mention it at all if there's a problem.
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Old June 25th, 2013, 10:49 AM   #4 (permalink)
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I do have stock ROM right now, but..... I am getting ready to flash Synergy. Im in the process of backing up everything including EFS. I would just like to know if they can stop service, or what happens if I get "Flagged". Any Verizon people out there?
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Old June 25th, 2013, 02:47 PM   #5 (permalink)
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From what I understand, its not a usage issue with rooting but rather a support issue. I have boogled a flash attempt on a rooted Droid phone and taken it into the store and got them to re-flash the phone for me. I told them what I was doing and asked if they would flash it back to stock and they said sure.

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Old June 25th, 2013, 03:11 PM   #6 (permalink)
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That's good news. I can enjoy the RED PILL now. Thanks. Gonzo
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Old June 26th, 2013, 07:43 AM   #7 (permalink)
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That's good news. I can enjoy the RED PILL now. Thanks. Gonzo
Just keep in mind your experience may differ.

Just because Gonzo hit a cool rep. doesn't mean they have to do "anything"

Generally "most" things are recoverable if you keep your head and check here or XDA.

I seen/heard of VERY few cases where people actually bricked devices while rooting.
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Old June 26th, 2013, 08:27 AM   #8 (permalink)
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There are unroot guides out there now. If you need one, let me know.
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Old July 1st, 2013, 12:23 AM   #9 (permalink)
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Yea, I've done the research and know if need be, I can recover stock fairly easy; no worries there. I could always ask the agent a "hypothetical" and feel them out.
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Old July 1st, 2013, 04:19 PM   #10 (permalink)
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Im a verizon employee now and want to clear this up...

we dont care if you're rooted , no punishment will come your way if we find. The only thing that would change is that we wont help you with any software related problems because you are no longer on software we have control over and it would be impossible for us to trouble shoot every rom or hack out there...

if its hardware related problems dont worry your still the same as everyone else.

sent from my gs4
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Old July 9th, 2013, 10:42 AM   #11 (permalink)
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I wouldn't go out of your way to tell them you are rooted, simply because that sort of thing is on a need to know basis, but realistically, I have gone in for hardware only issues while rooted and they don't care. Then again that could just be a cool rep, in fact I know he was cool because he wanted me to root his phone too.

As mentioned before your experience can/will vary. But its been my experience that if your phone is broken because the phone itself is defective and not because YOU had a horrible debacle of a flash they are pretty helpful. Keep in mind that is the store, if you completely bork your phone and try to make an insurance claim THAT is a totally different story.

At some point (it may be weeks or even months after you send your phone back after it is replaced) it will be inspected, most likely by a fairly knowledgeable early to mid 20's college student who fixes phones as a part time job... had a friend that did it for years. When they discover that your phone is anything but stock, they will immediately conclude that you a.) violated your terms of service by unlocking/rooting/installing custom firmware, and b.) any and all problems with your phone are the result of you (the end user) tampering with it when you were specifically told not to. The end result being that your phone is not covered for that claim, and you now get to pay full retail price for your replacement phone (or if its a refurb, the cost of the refurb).

The only way for them to not know that your phone was tampered with is if it is made non-operational, or is completely restored to stock. But chances are if you brick your phone and make an insurance claim they will find out, unless you are really good at CYA.
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Old July 10th, 2013, 10:27 PM   #12 (permalink)
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At some point (it may be weeks or even months after you send your phone back after it is replaced) it will be inspected, most likely by a fairly knowledgeable early to mid 20's college student who fixes phones as a part time job... had a friend that did it for years. When they discover that your phone is anything but stock, they will immediately conclude that you a.) violated your terms of service by unlocking/rooting/installing custom firmware, and b.) any and all problems with your phone are the result of you (the end user) tampering with it when you were specifically told not to. The end result being that your phone is not covered for that claim, and you now get to pay full retail price for your replacement phone (or if its a refurb, the cost of the refurb).

The only way for them to not know that your phone was tampered with is if it is made non-operational, or is completely restored to stock. But chances are if you brick your phone and make an insurance claim they will find out, unless you are really good at CYA.
our claim policy does not work like that, if its an insurance claim that means its lost/ damaged (physically) / or stolen in which case we don't care if its rooted (rooted only affects MANUFACTURERS warranty which isn't through us anyway). if you make a claim we pass you along to asurion, our insurance company, who gets a replacement phone at your doorstep THE NEXT DAY (if claim was made before 9pm) then you ship your broken phone back to them. root on your phone doesn't stop this process or do anything to slow it down as it is not even checked....

as i said before if you're rooted the ONLY thing you need to be aware of is your MANUFACTURER warranty is void... and that again is through the manufacturer and NOT us (Verizon) so if you're rooted and have TEC or TMP don't worry everything still operates normally unless its a software problem, in which case unrooting your phone or going stock usually fixes the problem anyway.

happy rooting and STOP WORRYING
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Old July 11th, 2013, 10:47 AM   #13 (permalink)
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My previous device was a Moto Bionic that I had rooted. After I hit my upgrade date I began shopping for a new device. It seemed that the subject of rooting would almost always come up. I use the qualifier 'almost' because the only time it didn't was when I was talking to a young girl at Wal-mart cell phone counter. It seemed that the 20-something guys who were working at both the Big Red corporate store and the Costco kiosk were much more techie, really into andriod based devices, and were also really into rooting. My experience was that when they knew that I had rooted my device they were much more willing to spend time talking about phones and apps, etc. It seemed as though I was viewed as a more serious user/customer. Again, this also included the guy at the Verizon corporate store.
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Old July 13th, 2013, 11:34 PM   #14 (permalink)
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Well if you do have any problems and need to go to Verizon atleast have a stock ROM flashed. Best thing to do if you need to flash a stock ROM is use ROM manager and back up your current ROM and then after your done at Verizon is just restore your backed up ROM.
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Old July 15th, 2013, 03:38 PM   #15 (permalink)
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I recently had an issue with the charge port on my old GNex, it would not realize that it was plugged in for quite some time and once it did, it wouldn't realize that the charger was disconnected until you pulled the battery. It was rooted but the issue was independent of the ROM as it did it on every ROM, even stock. I did not relock or unroot it and they accepted it back based on the fact that what I did had nothing to do with the problem that manifested. I got a new GNex and gave it to my girlfriend so I could get the S4 that I will be rooting soon. One tech I talked to said that if the problem with the phone arises because of the fact that it's rooted then they'll void the warranty. If you argue that the issue has nothing to do with rooting or flashing a ROM, they're usually OK and will warranty it since they're going to set it to stock anyway. The tech that I talked to said that in order to mess up the binaries and files that would control how the phone knows it's charging or not on the software level, I'd have to be pretty deep into things and the phone would likely not work at all at that point. Just my recent experience...
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Old July 18th, 2013, 04:53 PM   #16 (permalink)
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... then you ship your broken phone back to them. root on your phone doesn't stop this process or do anything to slow it down as it is not even checked....

as i said before if you're rooted the ONLY thing you need to be aware of is your MANUFACTURER warranty is void... and that again is through the manufacturer and NOT us (Verizon)
This is my point. You (verizon) won't do anything to stop the claim, as you don't really care about root or not. The manufacturer does, because at some point on down the road it will be inspected somewhere by someone on behalf of the manufacturer/insurance company. It is at THAT POINT that you already paid your replacement fee, got your replacement, think everything is smooth sailing and then BAM! $600 bill for the retail price of you phone... as you voided the manufacturers warranty by screwing with the firmware and your claim that you thought you had made out on is void.

End result:
Does Verizon care that you're rooted - NO
Does the insurance company/manufacturer care - YES
Is it always possible for them to tell that it is/has been rooted - NO... if you're good.
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Old July 19th, 2013, 10:01 AM   #17 (permalink)
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Quote:
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This is my point. You (verizon) won't do anything to stop the claim, as you don't really care about root or not. The manufacturer does, because at some point on down the road it will be inspected somewhere by someone on behalf of the manufacturer/insurance company. It is at THAT POINT that you already paid your replacement fee, got your replacement, think everything is smooth sailing and then BAM! $600 bill for the retail price of you phone... as you voided the manufacturers warranty by screwing with the firmware and your claim that you thought you had made out on is void.

End result:
Does Verizon care that you're rooted - NO
Does the insurance company/manufacturer care - YES
Is it always possible for them to tell that it is/has been rooted - NO... if you're good.
make sure your not making a manufactures warranty claim at that point... if its a broken screen or busted charging port you have NOTHING to worry about, its not just verizon phones that have manufacturer warranty that we have NOTHING to do with. the same exact situation would happen with sprint ATT and T-Maybe if you tried to claim manufacturer defect (warranty replacement NOT insurance) and you had a rooted phone, that issue at hand is not with any carrier but the device manufacturers.

i do however assure you that if you are making an INSURANCE claim (lost damage or theft) that root will not matter in any way whatsoever.
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Old August 9th, 2013, 04:10 PM   #18 (permalink)
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