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Old August 16th, 2010, 07:13 PM   #1 (permalink)
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Default SCAM WARNING: The "clean ESN" myth and why you shouldn't buy a used phone.

a phone with a clean ESN that has been activated on your account can still be rendered useless and placed on the blacklist if someone decides to report it stolen! CAVEAT EMPTOR!

If you are buying a used phone, have the seller put it IN WRITING that the phone is legit, just calling Verizon to check on the ESN is not enough. If they arent willing, find someone who is.

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Last edited by cti; August 16th, 2010 at 07:37 PM. Reason: cut to the chase, decided i might be helping out scammers by going into detail
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Old August 16th, 2010, 07:23 PM   #2 (permalink)
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I have bought used phones before with no problem. I followed the steps you outlined with a couple of added steps.
1) I had the seller sign a receipt for the phone including the ESDN on it.
2) I had adequate ID from the seller.

Simply put if the seller tried this I would have recourse with Verizon (proof the phone was not stolen).
I would have all I needed to prosecute. You do not need the police to prosecute. Any citizen can bring suit / charges against another.
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Old August 16th, 2010, 07:43 PM   #3 (permalink)
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Only way he could gain from claiming the phone was stolen was if he filed a claim with Asurion (company that handles claims for Verizon.)

Verizon has nothing to do with it.

If you have proof of purchase, cancelled check or whatever I would let him know you are contacting Asurion about his INSURANCE FRAUD.

See if that gets a rise out of him.

In fact if you dont return a phone or pieces thereof with your claim, I believe Asurion asks you to file a police report.

I'm not a lawyer but it sounds like you can spread the love in more ways than one . . . . I'd let him know that your lawyer has advised you to contact both the police and the insurance company - Asurion.

I'd do that whether I had proof or not (threaten) but not sure its worth the trouble to actually do it without proof.

Not to rub it in but it sounds like if you do as the previous poster said (proof of identity, receipt etc.) you can safely buy a used phone.

Good luck.
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Old August 16th, 2010, 08:15 PM   #4 (permalink)
 
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Originally Posted by phonealot View Post
I have bought used phones before with no problem. I followed the steps you outlined with a couple of added steps.
1) I had the seller sign a receipt for the phone including the ESDN on it.
2) I had adequate ID from the seller.

Simply put if the seller tried this I would have recourse with Verizon (proof the phone was not stolen).
I would have all I needed to prosecute. You do not need the police to prosecute. Any citizen can bring suit / charges against another.
I also have bought used phones before but i always activate it the minute i get it from the person usually i do it in person i never do it any other way unless i get it from like ebay where i am protected anyway if they do that to get my money back
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Old August 16th, 2010, 11:03 PM   #5 (permalink)
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Originally Posted by ckochinsky125 View Post
I also have bought used phones before but i always activate it the minute i get it from the person usually i do it in person i never do it any other way unless i get it from like ebay where i am protected anyway if they do that to get my money back
Exactly! If you buy on EBay, and especially if you pay with PayPal, you're protected in full against this kind of fraud. I've both bought and sold several phones on EBay and all have been great transactions.
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Old August 19th, 2010, 12:53 PM   #6 (permalink)
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I have gotten maybe 9 phones off of craigslist, and i have yet to have a problem like that, i would saw of course it is a possibility but i dont think it happens enough to worry about it.
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Old August 19th, 2010, 03:17 PM   #7 (permalink)
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Originally Posted by JediSamReye View Post
I have gotten maybe 9 phones off of craigslist, and i have yet to have a problem like that, i would saw of course it is a possibility but i dont think it happens enough to worry about it.
It happens frequently! As the posters above said, either buy off of craigslist in person, or ebay via paypal.
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Old August 19th, 2010, 03:20 PM   #8 (permalink)
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This is why I hate CDMA. Give me a damn SIM card any day and I don't have to worry about stuff like this.
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Old August 19th, 2010, 03:50 PM   #9 (permalink)
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Originally Posted by ashykat View Post
This is why I hate CDMA. Give me a damn SIM card any day and I don't have to worry about stuff like this.
Right, cause on GSM, it doesn't matter if the phone you just bought is stolen. Pop in your SIM card and you're golden.
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Old August 20th, 2010, 12:31 AM   #10 (permalink)
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Right, cause on GSM, it doesn't matter if the phone you just bought is stolen. Pop in your SIM card and you're golden.
Exactly!

My point is you have less to worry about as the buyer. Of course I don't want to buy a stolen phone which is why I would never buy from a "phone only, I lost the box" type of ad.
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Old November 3rd, 2010, 09:46 PM   #11 (permalink)
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I've never had problems with used phones off craigslist either, but now I'm concerned.
Is it possible for Verizon to deactivate your phone, even if when you bought it and activated on your account it was clean?
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Old November 3rd, 2010, 09:48 PM   #12 (permalink)
 
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Originally Posted by brain View Post
I've never had problems with used phones off craigslist either, but now I'm concerned.
Is it possible for Verizon to deactivate your phone, even if when you bought it and activated on your account it was clean?
no once you get it activated on your line they cannot deactivate it unless you tell them to. Now if you buy one and someone says it is lost or stolen while it is being sent then that would make the phone unable to be activated on your line.
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Old November 3rd, 2010, 09:52 PM   #13 (permalink)
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Originally Posted by ckochinsky125 View Post
no once you get it activated on your line they cannot deactivate it unless you tell them to. Now if you buy one and someone says it is lost or stolen while it is being sent then that would make the phone unable to be activated on your line.
Thanks, that's a relief. I always activate on the spot using *228 option 3.
I just saw an ad on craigslist where person was claiming that he got scammed by buying clean esn activating it but later on verizon told him its stolen and deactivated.
I'm doubting the validity of that story.
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Old August 13th, 2011, 12:16 PM   #14 (permalink)
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Glad I just found this thread. Yesterday my daughter had her purse swiped with her iphone in it. I'm planning on guiding her towards a used droid from craigslist, and she has Verizon service.
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Old August 13th, 2011, 03:48 PM   #15 (permalink)
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This seems to be Verizon specific so I am moving this to the Verizon sub-forum.

EDIT: I use Sprint, so not Verizon user, but on Sprint we have ESN, and as far as I know, as soon as you activate it on your account, you're golden. There should be no way for another person to report it as lost / stolen once it's activated to your line.
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Old August 14th, 2011, 10:25 AM   #16 (permalink)
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I did get a blackberry off of craigslist that was stolen. I got it in the mail, fortunately, the seller gave me money back.

The real solution is to either get via paypal/ebay where they protect you, or meet the person wherever you feel comfortable, verizon store is a great place, but activate the phone on your line immediately before you hand over the money. Also, rather than do a full computer activation, I feel better actually calling verizon and getting them on the line.

Finally, the LTE phones do have sim cards that have activation info, so in the future this issue might be lessened.
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Old August 15th, 2011, 08:45 AM   #17 (permalink)
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Originally Posted by boatman View Post
Finally, the LTE phones do have sim cards that have activation info, so in the future this issue might be lessened.
Very true. If you pop you own Verizon LTE SIM card into a new-to-you LTE phone, it's automatically on your own phone number - even if you haven't put your Google account info on it yet.
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Old August 17th, 2011, 09:15 AM   #18 (permalink)
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Originally Posted by WA_Bob View Post
Very true. If you pop you own Verizon LTE SIM card into a new-to-you LTE phone, it's automatically on your own phone number - even if you haven't put your Google account info on it yet.
Not necessarily true. If you put your sim in another device it will work, but the vzw system will not do an esn change automatically. Ex: If you have a Charge and the systems says Charge, but you put your sim in a Thunderbolt, you can use normal voice/data functions but the system will still say this sim is in a Charge. You will have to do a manual esn change (or have vzw do it) to ensure proper warranty/insurance benefits
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Old December 28th, 2011, 06:47 PM   #19 (permalink)
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I know this is a somewhat old thread, but just wanted to add my little story. I bought a DINC on CL this last summer. I met the guy (a young college student) and made the transaction. I got in my car and immediately tried to activate it through 228. I was put on hold and finally a CS person came on and told me it was reported stolen. The kid was long-gone by now. I tried calling the kid back, but it went straight to voicemail. After about 5 messages and a final threat to go to police, he returned my call. He apologized and offered to give me my money back. He said that he had lost the phone about 6 months previously and had reported it stolen. He then got a new one and had just found it, never re-activating it. We met up and he worked through Verizon for about 25 minutes to clear the phone. It checked out and I activated it on my account.

Even though I was lucky, the lesson was to check it right then and there. No activation, no deal
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Old December 29th, 2011, 09:31 AM   #20 (permalink)
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Ah, the good ol' days of hardware ESN. I wonder if stolen/lost LTE phones can be easily re-sold since you can just yank the SIM card. I know there's still some sort of hardware ID, but the question becomes whether or not Verizon can see it or block your access based on it since your service is now validated via SIM.
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Old December 29th, 2011, 09:36 AM   #21 (permalink)
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Originally Posted by ashykat View Post
Exactly!

My point is you have less to worry about as the buyer. Of course I don't want to buy a stolen phone which is why I would never buy from a "phone only, I lost the box" type of ad.
To be fair, i dont keep any of my boxes. Lol. They end up getting destroyed or lost anyway.
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Old January 7th, 2012, 07:42 AM   #22 (permalink)
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If you want to check your ESN on any Phone this is the site to check
CheckESNFree.com - The only instant, online
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Old January 9th, 2012, 11:34 AM   #23 (permalink)
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I sold my Dinc on ebay recently and was happy to provide the MEID to the buyer. Didn't realize you could check it on Verizon's website until he sent me the link

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Old January 15th, 2012, 02:12 PM   #24 (permalink)
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Originally Posted by adostrom View Post
Exactly! If you buy on EBay, and especially if you pay with PayPal, you're protected in full against this kind of fraud. I've both bought and sold several phones on EBay and all have been great transactions.
I know this is a pretty old issue, but what if the esn is reported stolen 7 months later? Paypal only covers you for 45 days same with ebay. You buy to day and to scam you on the 46 day I report the ESN lost or stolen. You have a paperweight and I look like a good seller. Only reason I bring this up is because I had an incident occur where the sprint system said my phone was reported stolen. This happended accidentally on a night ESN activation was having problems, but it got me thinking what if the ebay seller really did this. Its been 4 months. Not much I can do about it via ebay or paypal.
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Old January 15th, 2012, 02:23 PM   #25 (permalink)
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Originally Posted by AndroidSPCS View Post
This seems to be Verizon specific so I am moving this to the Verizon sub-forum.

EDIT: I use Sprint, so not Verizon user, but on Sprint we have ESN, and as far as I know, as soon as you activate it on your account, you're golden. There should be no way for another person to report it as lost / stolen once it's activated to your line.
Im not necessarily sure this is true. I activate a lot of used phones. I kind of accessorize. I wonder even if I buy a used phone activate it and then 6 months down the line the original owner decides to say they lost the phone 6months ago. I end up with a 500 dollar paper w8. Considering all the scams that revolve around ebay I think this is a reasonable assumption.
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Old January 15th, 2012, 02:26 PM   #26 (permalink)
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no once you get it activated on your line they cannot deactivate it unless you tell them to. Now if you buy one and someone says it is lost or stolen while it is being sent then that would make the phone unable to be activated on your line.
Are you 100% sure about this? After its activated on my line can the original owner report it stolen? If its purchased on Ebay?
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Old January 15th, 2012, 06:42 PM   #27 (permalink)
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When you report it stolen, Verizon and Assurion both want you to file and have proof of a police report. If they just report it lost, I'd expect that a quick call to Verizon and a statement of something along the lines of "Hey, he reported this phone lost X months after I activated it, and I have a receipt from the seller to prove that I acquired this phone legitimately" would resolve the issue. The automated process of reporting it may go through, but on a human review, they'll be able to see the issue in the timeline.
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Old January 16th, 2012, 01:06 AM   #28 (permalink)
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When you report it stolen, Verizon and Assurion both want you to file and have proof of a police report. If they just report it lost, I'd expect that a quick call to Verizon and a statement of something along the lines of "Hey, he reported this phone lost X months after I activated it, and I have a receipt from the seller to prove that I acquired this phone legitimately" would resolve the issue. The automated process of reporting it may go through, but on a human review, they'll be able to see the issue in the timeline.
Well Here is some insight on my trouble. Somehow my ESN has been reported stolen. Its been activated on and off my account since august. Last night I explained whats going on via the Sprint online chat (which was a task itself) and the flag was supposed to be removed. My phone was activated used it for 24 hours and decided to switch back to my work phone. Just to be thorough I wanted to see if my right to activate my "flagged" phone at will was reinstated, and I was greeted with the same error. So it can be reactivated, but looks like its a bit of trouble.

Lesson here is 6 months later the esn can still be reported stolen by the original owner. That is seriously messed up. I confirmed this fact with Sprint and Paypal says that they only cover you 45 days from purchase. On the 46 day the seller is free to report the ESN stolen.

FYI I am using stolen and lost interchangeably. I dont think you need a police report for lost.
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Old January 16th, 2012, 11:46 PM   #29 (permalink)
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I'd say you need to kick this farther up the responsibility chain at Sprint. Sprint and Verizon both advertise their ability to switch phones easily, and to acquire used phones pretty actively, so it's in their best interest to make that process hassle free if they can. A low level rep probably doesn't have the tools to actually fix this kind of problem, and they probably don't encounter it very often. I'd recommend trying to get up to tech support (they're usually smarter) or finding a regional executive office to call/write a few times. Be polite, but firm, and I'd imagine there's a way to fix this.

On the 46th day, PayPal may not care, but Verizon/Sprint should, and what the original owner is doing is fraudulent. Not sure about the legality of that, but there's also the possibility of suing them in small claims court.
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Old February 16th, 2012, 03:39 PM   #30 (permalink)
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Only the carriers themselves can unblock phones from their networks. Anyone claiming to be able to do that for a fee is scamming you.
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Old February 16th, 2012, 04:52 PM   #31 (permalink)
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^^^ Thank you. Furthermore anyone showing anyone else how to "clean" an esn is engaging in illegal activity, which will not be allowed here.
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Old February 16th, 2012, 05:57 PM   #32 (permalink)
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^^^ Thank you. Furthermore anyone showing anyone else how to "clean" an esn is engaging in illegal activity, which will not be allowed here.
Actually, after a bit of research, there is a legal method for it provided that

a.) the person doing the switching owns both devices.

b.) This isn't going to be used to defraud a company. (i.e. Using a feature phone ESN on a Droid)

c.) ESN's are swapped and NOT duplicated.
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Old February 16th, 2012, 07:58 PM   #33 (permalink)
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Actually, after a bit of research, there is a legal method for it provided that

a.) the person doing the switching owns both devices.

b.) This isn't going to be used to defraud a company. (i.e. Using a feature phone ESN on a Droid)

c.) ESN's are swapped and NOT duplicated.
Given that is the case why would someone need/want to to do this.

Currently I can't confirm or deny your statement being true it has been a few months since I bother researching ESN swapping legalities but I don't recall any loophole
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Old February 17th, 2012, 06:44 AM   #34 (permalink)
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Given that is the case why would someone need/want to to do this.

Currently I can't confirm or deny your statement being true it has been a few months since I bother researching ESN swapping legalities but I don't recall any loophole
It's not a loophole. ESN swapping is defined as illegal only if you break one of the above listed rules. There are plenty of great reasons for ESN swapping. For instance, people switch parts between phones all the time. What about the radio? That would be tedious, time consuming, and damn near impossible. So if you have a broken unit with a good ESN, and a functioning unit with a bad ESN, swap the ESN's and poof you have a working device with a good ESN. What would be the difference if all the parts on the 'blacklisted' ESN were swapped with the good ESN to repair the broken device?

None.
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Old February 17th, 2012, 09:26 AM   #35 (permalink)
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It's not a loophole. ESN swapping is defined as illegal only if you break one of the above listed rules. There are plenty of great reasons for ESN swapping. For instance, people switch parts between phones all the time. What about the radio? That would be tedious, time consuming, and damn near impossible. So if you have a broken unit with a good ESN, and a functioning unit with a bad ESN, swap the ESN's and poof you have a working device with a good ESN. What would be the difference if all the parts on the 'blacklisted' ESN were swapped with the good ESN to repair the broken device?

None.
My question (all seriousness) is if you have two phones and one has a blackisted ESN, how did it get blacklisted in the first place? I would think that carrier error could be corrected without swapping. And that system glitches or random data input errors would be fairly infrequent and again correctable by the carrier.
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Old February 17th, 2012, 09:33 AM   #36 (permalink)
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My question (all seriousness) is if you have two phones and one has a blackisted ESN, how did it get blacklisted in the first place? I would think that carrier error could be corrected without swapping. And that system glitches or random data input errors would be fairly infrequent and again correctable by the carrier.
Chances are, it got blacklisted because someone didn't fullfil their contract and they sold their phone. Now the buyer is stuck with a bunk phone.. or are they?

It's no different than selling a phone "for parts" and salvaging one phone to save another.
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Old February 17th, 2012, 09:58 AM   #37 (permalink)
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Chances are, it got blacklisted because someone didn't fullfil their contract and they sold their phone. Now the buyer is stuck with a bunk phone.. or are they?

It's no different than selling a phone "for parts" and salvaging one phone to save another.
It still doesn't sound quite Kosher.

So you're saying that Bob walks into a Best Buy or Radio Shack and picks up an EVO for $50 on contract and breaks the contract so severely that Sprint (or whoever the carrier is) deactivates the device and blacklists the ESN. Meanwhile on the other side of town Mary drops her EVO on the sidewalk and it shatters the screen right before it bounces into a puddle. Assuming Mary was still under contract and didn't have the means or insurance to replace the phone for full retail, she see's Bob's EVO listed on Craigslist or eBay for $200 and buys it. When she goes to activate it under her number, she can't because the ESN is blocked and Bob is long gone. You are saying that it would be legitimate and acceptable to Swap Mary's unblocked ESN with the blocked one on Bob's phone?
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Old February 17th, 2012, 09:59 AM   #38 (permalink)
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It still doesn't sound quite Kosher.

So you're saying that Bob walks into a Best Buy or Radio Shack and picks up an EVO for $50 on contract and breaks the contract so severely that Sprint (or whoever the carrier is) deactivates the device and blacklists the ESN. Meanwhile on the other side of town Mary drops her EVO on the sidewalk and it shatters the screen right before it bounces into a puddle. Assuming Mary was still under contract and didn't have the means or insurance to replace the phone for full retail, she see's Bob's EVO listed on Craigslist or eBay for $200 and buys it. When she goes to activate it under her number, she can't because the ESN is blocked and Bob is long gone. You are saying that it would be legitimate and acceptable to Swap Mary's unblocked ESN with the blocked one on Bob's phone?
Yup.

What's the difference between transferring a "digital part" and a physical part? If just the screen was broken on Mary's phone, but everything else worked, would it be wrong to buy Bob's phone and switch the screen out?
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Old February 17th, 2012, 10:43 AM   #39 (permalink)
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Yup.

What's the difference between transferring a "digital part" and a physical part? If just the screen was broken on Mary's phone, but everything else worked, would it be wrong to buy Bob's phone and switch the screen out?
If I had a blue Ford Fusion that I totaled and I found an identical vehicle from a local "dealer" that had a VIN on the stolen vehicle roster, should I be able to swap VIN's from the wrecked car to the stolen car so I can get it inspected?

If I only blew the water pump in my car should my garage buy the part from a chop shop to save me a few bucks?
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Old February 17th, 2012, 10:55 AM   #40 (permalink)
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If I had a blue Ford Fusion that I totaled and I found an identical vehicle from a local "dealer" that had a VIN on the stolen vehicle roster, should I be able to swap VIN's from the wrecked car to the stolen car so I can get it inspected?

If I only blew the water pump in my car should my garage buy the part from a chop shop to save me a few bucks?
There's a difference. Huge, difference.

VIN swapping is a felony. ESN Swapping isn't.

Edit: And notice, I said you have to be the OWNER of both devices, implying neither of them are stolen.
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Old February 17th, 2012, 11:15 AM   #41 (permalink)
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There's a difference. Huge, difference.

VIN swapping is a felony. ESN Swapping isn't.

Edit: And notice, I said you have to be the OWNER of both devices, implying neither of them are stolen.
Okay, then how about this ... Bob takes his $200 that he got from Mary and buys a Ford from the junk yard that had been totaled by the insurance company. He fixes it up and sells it to Mary (with title transfer) whose similar car just blew a head gasket and seized the engine block. Now Mary is the owner of both vehicle, but she discovers she can't register the car because the VIN is reported as totaled.
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Old February 17th, 2012, 05:18 PM   #42 (permalink)
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Okay, then how about this ... Bob takes his $200 that he got from Mary and buys a Ford from the junk yard that had been totaled by the insurance company. He fixes it up and sells it to Mary (with title transfer) whose similar car just blew a head gasket and seized the engine block. Now Mary is the owner of both vehicle, but she discovers she can't register the car because the VIN is reported as totaled.
Still, there's a difference. There are laws put into place to prevent this for safety and vehicular reasons. There are no said laws for ESN swapping.
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Old February 17th, 2012, 06:23 PM   #43 (permalink)
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I think IOWA may be right about this.

The Wireless Telephone Protection Act of 1998 made it illegal to own the software or hardware to change the ESN.

Quote:
...The bill defines the term ``telecommunication'' identifying
information to mean the electronic serial number or any other number or
signal that identifies a specific telecommunications instrument and
account relating to its specific telecommunication or the actual
communication itself. The effect of this amendment is to make it clear
that only devices which can insert or modify telecommunication
identifying information contained in or otherwise associated with a
telecommunications instrument are made illegal by the bill....Additionally, the bill as reported by the subcommittee contains an
exception to the prohibition on possessing cellular telephone cloning
equipment for officers, employees, agents and persons under contract
with telecommunications carriers so long as their use of this equipment
is for the purposes of protecting the property or legal rights of the
carrier.
Source

So having the hardware or software to change the ESN can only be legal if you are working for the carrier and unless it is part of your job. So given you own both devices legally the carrier may be able to swap the ESN for you, the only hitch I see is getting them to do it and coming up with a situation where it would need to be done. I don't think any carrier would do it however.

The original FCC rule that created the need of ESN initially in 1995 made it illegal to change it ever but it was repealed in 2002 which is good because I believe it also made it illegal to change the OEM firmware
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Old February 17th, 2012, 09:48 PM   #44 (permalink)
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Okay, then how about this ... Bob takes his $200 that he got from Mary and buys a Ford from the junk yard that had been totaled by the insurance company. He fixes it up and sells it to Mary (with title transfer) whose similar car just blew a head gasket and seized the engine block. Now Mary is the owner of both vehicle, but she discovers she can't register the car because the VIN is reported as totaled.


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Still, there's a difference. There are laws put into place to prevent this for safety and vehicular reasons. There are no said laws for ESN swapping.
If someone buys a junked vehicle with a totaled title and then rebuilds it, but before he can sell it he must get what most states refer to as a salvage title. This way, if you purchase said vehicle you know it was a totaled/junked car at one time and rebuilt. In the scenario described above, Bob could not legally sell the car to Mary without getting a salvage title and as such Mary would be able to register the car because it now has a good title. But with a "Salvage" title, Mary would know that the car had once been junked. That was why Bob sold it to her so cheap.
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Old February 17th, 2012, 10:00 PM   #45 (permalink)
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Okay, then how about this ... Bob takes his $200 that he got from Mary and buys a Ford from the junk yard that had been totaled by the insurance company. He fixes it up and sells it to Mary (with title transfer) whose similar car just blew a head gasket and seized the engine block. Now Mary is the owner of both vehicle, but she discovers she can't register the car because the VIN is reported as totaled.




If someone buys a junked vehicle with a totaled title and then rebuilds it, but before he can sell it he must get what most states refer to as a salvage title. This way, if you purchase said vehicle you know it was a totaled/junked car at one time and rebuilt. In the scenario described above, Bob could not legally sell the car to Mary without getting a salvage title and as such Mary would be able to register the car because it now has a good title. But with a "Salvage" title, Mary would know that the car had once been junked. That was why Bob sold it to her so cheap.
And there's a good reason behind salvage titles, a few actually.

1.) Safety.

-and-

2.) The value of the vehicle. The value of a phone won't change with an ESN exchange, nor will the safety of the device.
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Old February 26th, 2012, 10:40 PM   #46 (permalink)
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This conversation is interesting (please don't judge by the title) -

ESN Cloning is illegal!! [Archive] - CDMA Gurus
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Old April 4th, 2012, 05:10 PM   #47 (permalink)
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i know this thread is kind of stale, but I thought I would throw in the cautionary tale talked about here.

I had a Fascinate bought from ebay on a line for about 12 months. Bought a Nexus for that line, so I activated the Nexus and the Fascinate was now deactivated.

Thought, hey, I've got an old Droid on another line, I'll put the Fascinate on that one. (This is five minutes later). Guess what?

Whoever owned the phone before went on some fraud list, and Verizon still lists the Fascinates MEID as "bad". This phone WAS active on my account for 12+ months.

The effort to track the ebayer would probably be worthless at this point, and I've spent over 4 hours on the phone with Verizon, including one CSR yelling at me about how if I wasn't "fraudulent in my account dealings" there's no way I would have this problem. Then she wouldn't give me to a supervisor, kept telling me they would tell me the same thing.....ugh....

So I'm on hold with my 8th or 9th person and I'm ready to give up. I guess I'm out $300 bucks (from the ebay sale) and a LOT of my time.

I'm sure this is just a policy issue, but no one seems to be able to change the policy.
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Old April 4th, 2012, 05:51 PM   #48 (permalink)
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Wow that has to be a PITA. You could put it back on ebay and state that it has a bad MEID if you want to try to make some of that $300 back...I think you are SOL on the time part
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Old April 4th, 2012, 07:39 PM   #49 (permalink)
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Just an update... after calling back and finally getting to a supervisor, reexplaining my situation, the supervisor decided to go around the system and send out a replacement phone (I think they are documenting this as a warranty type of replacement even though I'm past that- as a customer loyalty thing).

I get a phone from Verizon, and I send them the naughty MEID.

So, as often is the case, call back again and again and again until you get someone willing to do something to help you.

So eventually I did get this fixed--- but you really need to be aware that buying a used phone could mean you get stuck big time. The supervisor had no way of removing the current phone from the "bad" list. It is not an option on his computer. Luckily I got someone smart who was willing to bend a little to help me find a solution.

However, be aware I asked him, "if i buy 10 used phones from 10 different people, and you tell me the MEID's are "clean", 12 months later all ten of those could be deactivated for the prior owner's being on a "bad" list and I would have no recourse?"

The answer: "Yes".

I don't know any way to avoid the risk being on your shoulders when you buy a used phone now. My advice is the same that goes with lending money to a friend...if you can't afford to lose the money, then don't do it.
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Old April 4th, 2012, 07:43 PM   #50 (permalink)
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Glad it got fixed for you
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