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Old April 21st, 2012, 03:46 AM   #1 (permalink)
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Default Unable to Receive Texts But Can Send Them.

OK, so I'm 2 days into my VM service and for some reason I cannot receive any text messages to my mobile number from other people. Oddly enough I can send text messages and I *do* receive messages from VM (re: top-ups, etc.).

I've been on the phone with different CSRs and I've gone through reactivating the phone via ##VIRGIN# to removing the battery to leaving the phone on while the CSR tried to download things to my phone (at least according to him).

The one other variable with my issue is the fact that my number was ported over from Verizon. Could my issue have something to do with the porting process? How can I resolve this as it seems that I'm getting the runaround with customer service? Or do I need to wait it out and hope that everything works?

Thanks.

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Old April 22nd, 2012, 03:12 AM   #2 (permalink)
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Yes, VM is kinda slow to port things over. Did you explain this to VM customer service?
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Old April 22nd, 2012, 12:47 PM   #3 (permalink)
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I have been having problem sending text messaging for the last 2 days, took 15 mins before finally went thru each time. receiving just fine.. this is the second time happened since the last year.. I might switch to Str8t Talk. I don't know.
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Old April 22nd, 2012, 04:50 PM   #4 (permalink)
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Quote:
Originally Posted by hiwatt View Post
Yes, VM is kinda slow to port things over. Did you explain this to VM customer service?
Yes, yes I did. I've been on the phone with them a few times and they said it has been escalated. So far nothing.

It has been frustrating.
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Old April 22nd, 2012, 04:57 PM   #5 (permalink)
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If you're on Facebook, whoever monitors their page does a much better job of customer service than the phone people do, IMO.
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Old April 22nd, 2012, 06:32 PM   #6 (permalink)
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Are anyone having text issues using the juice defender app,because it effects the radios in the phone.
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Old April 23rd, 2012, 12:24 PM   #7 (permalink)
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I'm finally receiving texts. All good now.
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