When I bought my Optimus V at the end of last year, I got the VM insurance. I am upgrading to the Evo V soon and I decided that since my billing date was coming up, I was gonna cancel my insurance since I didn't really need it anymore. The information for their insurance clearly states on one of the first few pages, "This coverage is optional and you may cancel at any time and receive a prorated refund of your unused premium."
I contacted VM since I didn't see anything saying I had received a refund of any amount after I cancelled and they said the following: "Thanks for contacting Virgin Mobile Customer Care.
We are sorry for the delay, due to an unusual high volume of emails
received recently, it has taken us longer than we would like to respond
to your email.
Upon reviewing your account, we have confirmed that the insurance
service was cancelled. However, no refund can be processed even if you
did never file a claim."
I replied with: That's funny, because your pamphlet for the insurance clearly states,
"This coverage is optional and you may cancel at any time and receive a
prorated refund of your unused premium."
It's right here:
^^page 4 under "cancellation policy."
To which they replied: "Thanks for contacting Virgin Mobile Customer Care.
Virgin Mobile will not be able to process a refund for the payment made
for the insurance. If you would like to ask more information about this,
you can call Asurion at their phone number: 877-885-1547."
Um....excuse me...but WHAT THE **** IS THIS SHIT?! They STRAIGHT UP LIED in the pamphlet for their insurance...