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Old September 6th, 2012, 01:47 PM   #1 (permalink)
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I have googled some reviews about virgin mobile 95% of people always have something negative to say about it, why are they all being so negative if you only have to pay $35 a month for service dont expect to have top notch customer service and great 4g lte coverage like verizon or at&t, in my personal opinion i love virgin, i have used boost in the past its good but virging is cheaper and has better phone selections, i have great coverage with sprints network too i rarely lose service even in rural areas, i had t-mobile for a period of time and i was constantly losing service and i never got on a 3g connection on my gs3 which was a real downer for me .

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Old September 6th, 2012, 01:48 PM   #2 (permalink)
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Its a great service in my eyes...

The only thing is sometimes you get a rude rep...is that specific to them? No because its everywhere....I think why people complain the most is because most phones never see an update or anything like that...
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Old September 6th, 2012, 01:58 PM   #3 (permalink)
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Its a great service in my eyes...

The only thing is sometimes you get a rude rep...is that specific to them? No because its everywhere....I think why people complain the most is because most phones never see an update or anything like that...
its not the specific reason but it defintly is one of them i dont think their customer service is that bad atleast they try
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Old September 6th, 2012, 04:15 PM   #4 (permalink)
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I was with VM USA for several years, and my daughter is still with them. I wouldn't recommend them to anyone. The Sprint mobile network is hideous.

Much better coverage with T-Mobile, and the prepaid plans are more affordable.
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Old September 6th, 2012, 04:18 PM   #5 (permalink)
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Petrah it depends where you are for that. Where I lived in New Jersey, it was a T-Mobile dead zone for a twenty mile radius. Sprint and Verizon had coverage there, though. In SC now where I am, I get great coverage. And its cheap. So I'm satisfied
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Old September 6th, 2012, 04:28 PM   #6 (permalink)
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Petrah it depends where you are for that. Where I lived in New Jersey, it was a T-Mobile dead zone for a twenty mile radius. Sprint and Verizon had coverage there, though. In SC now where I am, I get great coverage. And its cheap. So I'm satisfied
Question about 35 dollar plan
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Old September 6th, 2012, 04:31 PM   #7 (permalink)
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Petrah it depends where you are for that. Where I lived in New Jersey, it was a T-Mobile dead zone for a twenty mile radius. Sprint and Verizon had coverage there, though. In SC now where I am, I get great coverage. And its cheap. So I'm satisfied
correct depends in you live in a metro area or not seems to be a major one, i rarely see any of my friends use t-mobile here but if i go in to bigger cities i see it everywhere
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Old September 6th, 2012, 04:35 PM   #8 (permalink)
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all i here is what great coverage and speeds t mobile has but when i had them i didnt get either.why not post a screencap of your dbm at home and take 6 back to back speed tests to show people what they are missing
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Old September 6th, 2012, 05:03 PM   #9 (permalink)
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all i here is what great coverage and speeds t mobile has but when i had them i didnt get either.why not post a screencap of your dbm at home and take 6 back to back speed tests to show people what they are missing
their not missing out on much
T-mobile vs Virgin
t-mobile is white themed image. virgin is the black themed one.
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Old September 6th, 2012, 05:04 PM   #10 (permalink)
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Well, from my personal experience Virgin Mobile had good customer service (usually, there was one person I dealt with who was clueless). But I had all kinds of issues with the network like not receiving calls/texts when I had a decent signal or ridiculously slow data speeds (both happened on different phones). Regardless of what you pay you should receive the calls/texts that are sent your way if you have a signal. VM didn't do that on multiple occasions.

Also, this isn't T-Mobile vs Virgin Mobile, so let's keep the discussion on Virgin Mobile and what you like/dislike about it.
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Old September 6th, 2012, 06:03 PM   #11 (permalink)
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Virgin Mobile can be good where they work. But the problem isn't a lack of LTE, the problem tends to be extremely slow 3G. PC Mag's review of the Fastest Mobile Networks really tended to point that out. While there are a few good cities, most are pretty bad. The column that really shows it is the percentage of the time the data rate was above 144 kbps and, in most cities, Virgin Mobile was 65% or lower, while other carriers are typically above 90%. In essence, over 1/3 of the time (and in many cities over half the time) Virgin Mobile is running at dialup speeds. And even in a city like Chicago where they beat the 65% threshold (they were 77%), they still had an average 3G speed of 380kbps ... very slow for 3G.

Hopefully, once Network Vision is fully online, Sprints speeds will improve greatly. Until then, however, it is very hard to recommend them in most cities or for anyone who will travel.
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Old September 9th, 2012, 05:28 AM   #12 (permalink)
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Where i never had issues with the phone working,texts would get lost,and the dial up 3G speeds where getting to me,if you just want to use a basic phone, VM is a great deal,but for smartphone users it can be a nightmare.
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Old September 9th, 2012, 09:10 AM   #13 (permalink)
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I have googled some reviews about virgin mobile 95% of people always have something negative to say about it, why are they all being so negative if you only have to pay $35 a month for service dont expect to have top notch customer service and great 4g lte coverage like verizon or at&t, in my personal opinion i love virgin, i have used boost in the past its good but virging is cheaper and has better phone selections, i have great coverage with sprints network too i rarely lose service even in rural areas, i had t-mobile for a period of time and i was constantly losing service and i never got on a 3g connection on my gs3 which was a real downer for me .
That's because you have great coverage. Not everyone does, and that makes the $35/month a pain. I believe that most of the problems people have with their phones can be attributed to the coverage in their area. My coverage is piss poor, even though VM's coverage map says I have excellent service. That means I paid $300 for a phone, and the monthly fee, for unstable service. I'm not bitter or upset, but I am disappointed enough to say that unless I move to a area with good VM coverage, I will not ever get another Virgin phone.
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Old September 9th, 2012, 10:25 AM   #14 (permalink)
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$35 isn't that cheap anymore.

Boost can be as low as $40 for completely unlimited usage, though on the same network. Straight Talk is only $10 more for unlimited, and generally much better/higher data speeds. T-Mobile is $5 less for substantially better data, though with pretty rough minute limitations.

Their phones used to be really cheap too, at least by comparison. The OV was a relatively great phone for "cheap", at least back then. But android phones are getting cheaper and cheaper. A brand new GN is only $350. You can get SII's brand new off-contract for $300. Yet Virgin is introducing a new single-core phone at $250. They've released two phones at the $300 mark. That's not that cheap anymore. That's premium android territory.

So people are paying relatively a lot for phones, relatively a lot (or at least not dirt cheap) for the plan, but their data speeds, connectivity, and upgrade record have stayed the same (or gotten worse).

I think there is more expectation that you have 3G data consistently. And that updates are issued for obvious phone problems, or that phones they are still selling not be on Froyo with no upgrade path in sight.

The "magic" of an Optimus V for $150 on a $25 plan, when many Android phones cost $300 on contract with an $80+ plan, well that's gone. Those days are over. Virgin needs to deliver more now than they used to.
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Old September 9th, 2012, 10:30 AM   #15 (permalink)
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Virgin Mobile can be good where they work. But the problem isn't a lack of LTE, the problem tends to be extremely slow 3G. PC Mag's review of the Fastest Mobile Networks really tended to point that out.
For me, that was the huge problem. I had very sporadic speeds, and often was on 1x. With the OV, I didn't use "web" stuff so much, and didn't really notice. But upgrading to a phone with a large screen, I surfed the web more and watched videos more. The 3g network was basically useless for this, at least where I lived.

You raise a good point, Sprint is the only big provider who's 3G speeds actually got worse year over year:

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Old September 9th, 2012, 01:36 PM   #16 (permalink)
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For me, that was the huge problem. I had very sporadic speeds, and often was on 1x. With the OV, I didn't use "web" stuff so much, and didn't really notice. But upgrading to a phone with a large screen, I surfed the web more and watched videos more. The 3g network was basically useless for this, at least where I lived.

You raise a good point, Sprint is the only big provider who's 3G speeds actually got worse year over year:

you are correct sprint's 3g has gone downhill but hopefully in 2013 when they start network vision they should have major improvements, i check their network vision map maybe twice a week and i see many tower upgrades in my area, so hopefully the towers upgrades their doing will boost our speeds, i considered straight talk on at&t but their data rules seemed a little crazy the 200 mb a day and 2gb a month, if i had to leave virgin i would probably go back to boost, but i save money on virgin right now i don't use many minutes i just text and use data. i think it depends on your needs aswell.
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Old September 9th, 2012, 06:25 PM   #17 (permalink)
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That's because you have great coverage.

I wouldn't call that great coverage.
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Old September 9th, 2012, 06:35 PM   #18 (permalink)
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Here's my daughters speed test on her OpV. Surprisingly decent considering there's 0 coverage here (unless I leave the housing area) on my old OpV.

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Old September 9th, 2012, 06:45 PM   #19 (permalink)
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$35 isn't that cheap anymore.

Boost can be as low as $40 for completely unlimited usage, though on the same network. Straight Talk is only $10 more for unlimited, and generally much better/higher data speeds. T-Mobile is $5 less for substantially better data, though with pretty rough minute limitations.

Their phones used to be really cheap too, at least by comparison. The OV was a relatively great phone for "cheap", at least back then. But android phones are getting cheaper and cheaper. A brand new GN is only $350. You can get SII's brand new off-contract for $300. Yet Virgin is introducing a new single-core phone at $250. They've released two phones at the $300 mark. That's not that cheap anymore. That's premium android territory.

So people are paying relatively a lot for phones, relatively a lot (or at least not dirt cheap) for the plan, but their data speeds, connectivity, and upgrade record have stayed the same (or gotten worse).

I think there is more expectation that you have 3G data consistently. And that updates are issued for obvious phone problems, or that phones they are still selling not be on Froyo with no upgrade path in sight.

The "magic" of an Optimus V for $150 on a $25 plan, when many Android phones cost $300 on contract with an $80+ plan, well that's gone. Those days are over. Virgin needs to deliver more now than they used to.
Going to agree 100% here with you. I honestly couldn't afford my G-Nex and had to dig deep into my savings to get it. I figured that over the long run it would pay for itself considering I went from extremely poor service with VM to awesome service at a cheaper price with T-Mobile.

I honestly do miss using my little OpV as it was a solidly sturdy little phone that ran amazingly well for being a low end Android. Id recommend the phone to anyone.. just not VM.
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Old September 9th, 2012, 10:58 PM   #20 (permalink)
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Going to agree 100% here with you. I honestly couldn't afford my G-Nex and had to dig deep into my savings to get it. I figured that over the long run it would pay for itself considering I went from extremely poor service with VM to awesome service at a cheaper price with T-Mobile.

I honestly do miss using my little OpV as it was a solidly sturdy little phone that ran amazingly well for being a low end Android. Id recommend the phone to anyone.. just not VM.
tomorrow is my last day for the 30 day return policy but it would be alot of work to return it and get another phone on something else considering if i went to straight talk on at&t with BYOD. i think i will stick with virgin for now i havent had many problems with bad service, i dont mind the slow speeds
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Old September 10th, 2012, 08:51 AM   #21 (permalink)
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I wouldn't call that great coverage.
It was just quoting what the OP stated.
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Old September 10th, 2012, 07:11 PM   #22 (permalink)
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It was just quoting what the OP stated.

I'm sorry... I misunderstood. /hugs
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Old September 11th, 2012, 09:11 AM   #23 (permalink)
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I'm sorry... I misunderstood. /hugs


Couldn't find a huge one, but back at ya times 2.
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Old September 13th, 2012, 03:50 AM   #24 (permalink)
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I have googled some reviews about virgin mobile 95% of people always have something negative to say about it, why are they all being so negative if you only have to pay $35 a month for service dont expect to have top notch customer service and great 4g lte coverage like verizon or at&t, in my personal opinion i love virgin, i have used boost in the past its good but virging is cheaper and has better phone selections, i have great coverage with sprints network too i rarely lose service even in rural areas, i had t-mobile for a period of time and i was constantly losing service and i never got on a 3g connection on my gs3 which was a real downer for me .
Whether I pay 35. or 85 for service I still expect service. I don't expect Verizon's speeds but I do expect something faster than dial up. What's hard to understand about that?
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Old September 13th, 2012, 06:47 AM   #25 (permalink)
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Whether I pay 35. or 85 for service I still expect service. I don't expect Verizon's speeds but I do expect something faster than dial up. What's hard to understand about that?

VM fits some people's needs, where Verizon meets others. Personally I am saving around $50 a month coming from a Verizon plan that had no data and 250 messages. Now I get intermitted data and unlimited messages. This fits my needs just fine, but understandably not everyone is going to be happy with VM.
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Old September 13th, 2012, 12:23 PM   #26 (permalink)
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VM works great for me here in Cali so much so that I refuse to switch carriers no matter what phone they offer...it has gotten better over time and I suppose will continue to improve, phone selection definitely has!
 
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Old September 17th, 2012, 07:42 PM   #27 (permalink)
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I would say that VMU is over rated. People cut it a break because it is $35 a month.

If we use the $79.99 Sprint plan as 100% service and since I am paying $25 a month I should have 31% service right? (There is also the 33% less minutes I have at my price level) When I leave my house, firstly my TWS is usually in the 60-70% range. When I am home on wi-fi I can't text and have to use wi-fi to use my cell.

At home I can't use my cell services, outside of my home I can't use my data services (that alone we can call 50% failure). To use my data I have to buy internet through another provider and I use it for SMS and VoIP.

I am using VMU on a hope and a prayer and paying them for that privilege.

And now most recently they tell me there is a problem with my device and they will replace it, but to do so it will raise my monthly bill $10 for their continued poor service.

I would have the same lack of service if I paid $25, 35, 45 or 55 a month.
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Old September 17th, 2012, 08:44 PM   #28 (permalink)
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Whether I pay 35. or 85 for service I still expect service. I don't expect Verizon's speeds but I do expect something faster than dial up. What's hard to understand about that?
I agree but that old saying you get what you pay for applies to VM.
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Old September 18th, 2012, 01:26 AM   #29 (permalink)
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I am mostly happy with the service and stunned with the price. Mostly in Fresno but some LA, OC, and east bay. Rarely without service but not the fastest data. Has gotten faster on 3g lately.
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Old September 18th, 2012, 08:34 AM   #30 (permalink)
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I've said it before and I'll say it one last time. It's prepaid, people. If the service doesn't work in your area, you get bad or little reception or you can't get a 3g signal, then why do you keep paying for it? Switch carries and quit complaining. All carriers have areas with little to no reception. My in-laws had to buy a signal booster because their AT&T contract phones have such poor signal strength at their new house. Why should VMU be any different? I actually get excellent signal all over the area I live and work, both for cell use and 3g, so I'm loving it.
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Old September 18th, 2012, 11:27 AM   #31 (permalink)
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I've said it before and I'll say it one last time. It's prepaid, people. If the service doesn't work in your area, you get bad or little reception or you can't get a 3g signal, then why do you keep paying for it? Switch carries and quit complaining.
Because I just spent $140 on a device, until I can dump it I am stuck with virgin for a bit longer. Even though there is no contact you are locked in with your device. Unlocked GSM is the way to go, but that is something we don't have a large choice of here in the states.
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Old September 18th, 2012, 02:13 PM   #32 (permalink)
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Because I just spent $140 on a device, until I can dump it I am stuck with virgin for a bit longer. Even though there is no contact you are locked in south your device. Unlocked GSM is the way to go, but that is something we don't have a large choice of here in the states.
there's straighttalk .
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Old September 18th, 2012, 04:34 PM   #33 (permalink)
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there's straighttalk
Which uses AT&T and T-Mobile. Again not a lot of options.
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Old September 18th, 2012, 05:00 PM   #34 (permalink)
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VM underrated in the following : good support when there's a need for replacement phone, battery. Very fast shipping. Reasonable monthly pricing. Don't cut off/throttle your data once a threshold is reached (at least I haven't).

VM over rated in the following :their claim of coverage. Living in NYC guarantees me almost superb coverage. Once I drive out to the suburbs of Long Island, New Jersey, it becomes sporadic. EXTREMELY overrated with their tech support - see OV data problem, Evo V 4G radio problem. OV data problem seem to just fixed. Official Evo V 4G radio fix is still a mystery.
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Old September 18th, 2012, 10:28 PM   #35 (permalink)
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VM underrated in the following : good support when there's a need for replacement phone, battery. Very fast shipping. Reasonable monthly pricing. Don't cut off/throttle your data once a threshold is reached (at least I haven't).

VM over rated in the following :their claim of coverage. Living in NYC guarantees me almost superb coverage. Once I drive out to the suburbs of Long Island, New Jersey, it becomes sporadic. EXTREMELY overrated with their tech support - see OV data problem, Evo V 4G radio problem. OV data problem seem to just fixed. Official Evo V 4G radio fix is still a mystery.
Actually, it is only the Evo V 4G that is not currently throttled, all the other phones are. Some people think that the Evo V is not throttled because of the 4G on the phone, they do not have the software to properly track usage on the phone properly. It is possible that the 4G will not be throttled, though it is believed 3G usage on the Evo V eventually will be.
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Old September 18th, 2012, 11:00 PM   #36 (permalink)
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I agree but that old saying you get what you pay for applies to VM.
And that saying is a bunch of crap. If I bought a car and it suddenly stopped working doing 65 down the freeway, doesn't matter what I paid, it's unacceptable. Period.
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Old September 19th, 2012, 09:36 AM   #37 (permalink)
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they do not have the software to properly track usage on the phone properly.

Where do you get this information?
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Old September 19th, 2012, 09:47 AM   #38 (permalink)
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And that saying is a bunch of crap. If I bought a car and it suddenly stopped working doing 65 down the freeway, doesn't matter what I paid, it's unacceptable. Period.
I agree wholeheartedly. It is unacceptable, and those that are unhappy have options. One of the options I chose was to get another phone and move to a new carrier with better coverage.

How did I find a better carrier? I used the Carrier Coverage app and it told me what carrier was the strongest in my area. It matched up perfectly with what the article stated from PC Magazine.

How did I find such a great phone within my price range? I researched the net until my eyes bled.
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Old September 19th, 2012, 10:06 AM   #39 (permalink)
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Where do you get this information?
As I said, "Some people think..."

I've not seen anything officially but it does seem to be supported by the fact that the only phone that does not track data use, despite the fact VM officially says it should be throttled, is the one 4G phone they offer.
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Old September 19th, 2012, 10:22 AM   #40 (permalink)
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And that saying is a bunch of crap. If I bought a car and it suddenly stopped working doing 65 down the freeway, doesn't matter what I paid, it's unacceptable. Period.

I don't think this analogy works for my circumstances. For me it's more like... I bought my wife the Ferrari that she wanted from a dealership that includes a maintenance plan that is WAY cheaper than all the other dealerships. The catch is, the car only does 40mph. Fortunately for me, my wife only drives in the city where the speed limit is 25mph.

Translated ..... my wife wanted an iPhone. She works from home and uses Wi-Fi 99% of the time. (And she barely lets me touch the damn thing so who cares if it only goes 40mph.)
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Old September 19th, 2012, 11:44 AM   #41 (permalink)
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How did I find a better carrier? I used the Carrier Coverage app and it told me what carrier was the strongest in my area.
Cool app .... It confirmed my 3G at home. Now I need to do some testing abroad.



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Old September 19th, 2012, 12:46 PM   #42 (permalink)
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As I said, "Some people think..."

Ah, the way you worded it didn't include that bit ("and" after the comma was excluded).

Sorry, I misunderstood.
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Old September 19th, 2012, 12:49 PM   #43 (permalink)
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Cool app .... It confirmed my 3G at home. Now I need to do some testing abroad.
If you mean outside of the US, it's not supported.
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Old September 19th, 2012, 02:41 PM   #44 (permalink)
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If you mean outside of the US, it's not supported.

Yeah ..... I was just being liberal with my wording. I meant while traveling around South Jersey, where data can be very crappy.
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Old September 20th, 2012, 09:28 PM   #45 (permalink)
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When the service is good, it's great. But when it's so-so, it's the bottom of the food chain.
My advice to anyone is to not go by the coverage maps, but ask around. I made that mistake, and have regretted it ever since.
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Old September 20th, 2012, 10:05 PM   #46 (permalink)
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When the service is good, it's great. But when it's so-so, it's the bottom of the food chain.
My advice to anyone is to not go by the coverage maps, but ask around. I made that mistake, and have regretted it ever since.
Totally agree, and given you can buy a VM phone at Radio Shack, Target, Wal-mart where they have great return policy, I'd purchase a phone and test out the signal at the places you frequent. With TMO, if you don't subscribe, your phone won't show any signal. With VM it'll show the signal strength even if you don't subscribe to the service right away.
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Old September 21st, 2012, 01:18 AM   #47 (permalink)
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Totally agree, and given you can buy a VM phone at Radio Shack, Target, Wal-mart where they have great return policy, I'd purchase a phone and test out the signal at the places you frequent. With TMO, if you don't subscribe, your phone won't show any signal. With VM it'll show the signal strength even if you don't subscribe to the service right away.
I don't believe that is true with T-Mobile. I think what is confusing you is that you have to have a SIM card in the T-Mobile phone (or any GSM phone) in order to see the signal but the SIM does not need to be activated.

This merely has to do with the difference between CDMA and GSM phones. CDMA phones come "pre-programmed" for the carrier who you will use it with, GSM phones need the SIM card for the phone to know what network to use.
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Old September 25th, 2012, 01:13 PM   #48 (permalink)
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I'd say they are fairly accurately rated. I don't hear many people raving about them. I'd say I hear more people dogging them than cheering them, based on poor coverage. If you are in an area with good coverage and don't travel a lot, it can be a great deal. That's the boat I'm in. If I traveled for business I would pony up for better coverage. It's just not worth it to me to pay double for a standard contract style arrangement, for the few times a year it would be worthwhile. I do travel a fair bit for leisure but I can live with a dead spot here and there while driving somewhere.

Again, it would be nice to have complete coverage anywhere all the time, but it's not worth double the monthly cost to me. Am in wifi most of the time anyway, so I wanted good phones and small monthly fees, vm is perfect for me. For now. Tmo has some interesting options but they don't quite work for me (not enough minutes on the $30 plan) but I can see how it's a good fit for others. I'm pretty happy with the evo, will probably ride it for a while. I think the landscape will be quite different the next time I'm shopping for a phone, so I can't say that I would definitely stick with vm next time, I'll evaluate then and see. But overrated? Nah.

Edit: duh I read the thread title backwards, nevermind
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Old September 25th, 2012, 02:35 PM   #49 (permalink)
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I don't believe that is true with T-Mobile. I think what is confusing you is that you have to have a SIM card in the T-Mobile phone (or any GSM phone) in order to see the signal but the SIM does not need to be activated.

This merely has to do with the difference between CDMA and GSM phones. CDMA phones come "pre-programmed" for the carrier who you will use it with, GSM phones need the SIM card for the phone to know what network to use.
Based on my experience:
When I switched to TMo back in 2006, my phone shows no signal after Tmo rep inserted the SIM. He said wait a few hours, once you see "signal", that means your phone is activated. Phone was a Sony Ericsson W800. For about 1 hour, no signal. Then the signal showed up.

Fast forward to 2011. When I switched from TMo to VM, within 20 minutes of transferring the account, signal disappeared on my phone (Nokia 6301).

Of course, it could also just happen that these two particular phones "turn off" the signal if the account is not active.
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Old September 25th, 2012, 06:24 PM   #50 (permalink)
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Based on my experience:
When I switched to TMo back in 2006, my phone shows no signal after Tmo rep inserted the SIM. He said wait a few hours, once you see "signal", that means your phone is activated. Phone was a Sony Ericsson W800. For about 1 hour, no signal. Then the signal showed up.

Fast forward to 2011. When I switched from TMo to VM, within 20 minutes of transferring the account, signal disappeared on my phone (Nokia 6301).

Of course, it could also just happen that these two particular phones "turn off" the signal if the account is not active.
You made me curious and I realized that I had an unused T-Mobile activation kit here so I thought I'd test. I turned my phone off, removed the SIM, put in the unused SIM and booted. Once it was up, I showed 4 gray bars of signal. When I checked in settings, it showed the phone number as "unknown".

The FCC requires mobile carriers to transmit 911 calls from cell phones, regardless of if the cell phone is connected to an account. In fact, there are groups that collect unused cell phones (such as Volunteer Guide) to give to the elderly or women's shelters, allowing those people to call 911 in an emergency when they are out.
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