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Old February 9th, 2013, 10:34 PM   #1 (permalink)
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Default Has your 3G went out?

Right now I am not receiving any internet connection over 3G. With all of the work being done to the network, I believe that is the problem. I was just wondering if any of you guys are having this problem.

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Old February 10th, 2013, 04:13 AM   #2 (permalink)
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My 3G is working but I cannot receive picture messages.
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Old February 22nd, 2013, 11:51 AM   #3 (permalink)
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I haven't had a problem.
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Old February 22nd, 2013, 09:00 PM   #4 (permalink)
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mine never worked only in my home zip code in the first place. Was ok evrywhere else in the city and inner suburbs. They do not even list my city for the 4g lte and 3g improvements on the sprint update site for this year. So, i had to go back to lesser phone on previous prepaid network so i could use voice and web without problems.
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Old February 23rd, 2013, 01:50 AM   #5 (permalink)
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Default Re: Has your 3G went out?

Quote:
Originally Posted by landonh12 View Post
Right now I am not receiving any internet connection over 3G. With all of the work being done to the network, I believe that is the problem. I was just wondering if any of you guys are having this problem.
You need to flash harmonia then go into settings and update profile and prl. That was the solution for me. If that doesn't work go back to a stock rom and call virgin.
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Old March 1st, 2013, 03:50 PM   #6 (permalink)
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it is because vm is improving is whole coverage and data speed , they are replacing everything ,they say that per example data could be out for 4 months in mid cities . its called their network vision .. here is there post on their website news!

Hi! We wanted to let you know we’re building an all-new network to give you better service than ever, and that this enhanced service is being rolled out to your area right now.
A series of 3G capacity enhancements are underway, designed to give our customers greater speed and a richer, seamless experience. Virgin Mobile USA is powered by Sprint which is in the process of a complete overhaul of its networks, replacing existing equipment with the newest, most advanced tools available in the industry through its Network Vision program.
These advanced network improvements are designed to give you fewer dropped calls, expanded coverage area, and improved indoor/outdoor signal strength. In addition, improvements to data connection to access emails, apps and the internet will be made with faster downloading, surfing and streaming.
As we add capacity across the country,Network Visionwork is underway on more than 38,000 cell sites. Following are some FAQs to give you a better understanding of this activity.
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Old March 1st, 2013, 05:37 PM   #7 (permalink)
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Default Re: Has your 3G went out?

Well well well...

I am glad I jumped the tmobile ship because it appears the virgin ship is sinking and it will take it like 4 months to salvage and rebuild it.

Some of you guys should buy a nexus 4 and then go to tmobile. You may actually get your money's worth and not deal with this bad service. It will also improve virgin if more people leave because they will try and make it more appealing to people and improve customer satisfaction when they realize their mistakes and prevent them in the future.
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Old March 1st, 2013, 11:36 PM   #8 (permalink)
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Quote:
Originally Posted by nastagol View Post
it is because vm is improving is whole coverage and data speed , they are replacing everything ,they say that per example data could be out for 4 months in mid cities . its called their network vision .. here is there post on their website news!

Hi! We wanted to let you know we’re building an all-new network to give you better service than ever, and that this enhanced service is being rolled out to your area right now.
A series of 3G capacity enhancements are underway, designed to give our customers greater speed and a richer, seamless experience. Virgin Mobile USA is powered by Sprint which is in the process of a complete overhaul of its networks, replacing existing equipment with the newest, most advanced tools available in the industry through its Network Vision program.
These advanced network improvements are designed to give you fewer dropped calls, expanded coverage area, and improved indoor/outdoor signal strength. In addition, improvements to data connection to access emails, apps and the internet will be made with faster downloading, surfing and streaming.
As we add capacity across the country,Network Visionwork is underway on more than 38,000 cell sites. Following are some FAQs to give you a better understanding of this activity.

Network Vision upgrades may be the cause of some localized outages, but the major, nationwide problems since Feb. 9 have been primarily due to Virgin Mobile's system upgrades. Data and texting went down for a lot of people at first; texting took several days to fix, and although the data problem was deemed cleared earlier this week, some people still haven't regained their access. There has also been a voice outage for about 9 days now; I believe March 6th in the estimated resolution date for that one.

While I don't have specific links to the information, it's all been in responses by the Facebook "Virgin Angels" to angry customers these past three weeks, as well as some of my personal correspondence with them (for 9 days now, I've been stung by the voice outage). I do know that the migration of accounts to the new system was halted and they don't know when the process will be completed. That's why some people can still log into their accounts and see the notice that new Terms and Conditions will take effect soon, while others got a message that upgrades were complete and the new T & C were in effect.

It's a mess, and the fact that Network Vision upgrades as well as other, sporadic outages are still going on as well makes it even worse.
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Old March 17th, 2013, 08:12 PM   #9 (permalink)
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I have not had data for many weeks. I tried everything and have been on the phone with Virgin for hours. It is a real problem. Im hoping it clears in the next month.

I did manage a fix that lasted for a few hours by changing my msid mdn to all "1"'s then reboot then back to my msid and mdn and reboot. It worked for exactly 2 hours then data went out again. I tried it again but no joy.

Others may have better luck. Please share.
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Old March 18th, 2013, 12:08 AM   #10 (permalink)
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Default Re: Has your 3G went out?

Why are some of you dealing with the bs. Having an outage for months is completely unacceptable, especially for a little "upgrade" such as network vision that improves data speed not even by a megabyte (typical sprint/virgin).
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Old March 18th, 2013, 01:59 AM   #11 (permalink)
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Isn't there some Government agency in charge of this? At least report it to the Better Business Bureau. Or some online consumer website. As SuperAfnan said, this is unacceptable under any circumstances!!! I would be bitching to everyone who would listen!!
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Old March 18th, 2013, 08:57 AM   #12 (permalink)
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There is a government agency that handles this, it's the FCC. Others on these forums have filed FCC complaints against VM for poor data and it seems to help, at least it sends a message. Check out these threads:

Constant Slow Mobile Data?
stuck on the 1x network
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Old March 18th, 2013, 01:06 PM   #13 (permalink)
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Quote:
Originally Posted by miediev View Post
There is a government agency that handles this, it's the FCC. Others on these forums have filed FCC complaints against VM for poor data and it seems to help, at least it sends a message. Check out these threads:

Constant Slow Mobile Data?
stuck on the 1x network

Maybe if everyone with a problem filed a complaint with the FCC at least they might try to do a better job...
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Old March 20th, 2013, 09:25 PM   #14 (permalink)
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Only time mine went out was for like 30minutes 2nights ago.I also saw this morning that there was a new tower being put up.
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Old March 23rd, 2013, 10:12 AM   #15 (permalink)
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Mine just came back on. Out for a month. Coincidentally today was my re-up date. I THINK MY SERVICE HAD TO CYCLE THROUGH MY MONTHLY REACTIVATE TO CLEAR THE ISSUE.
Im glad its back.
over 5 hours on phone with VM and could not clear the issue. They said I would have to replace the handset and that would end my $25 grandfathered plan. I knew nothing was wrong with the handset so glad I did not jump on a new phone. IM using the Optimus Elite. Works for me.
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Old March 23rd, 2013, 02:19 PM   #16 (permalink)
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ive seen some otages in the southeast texas area. i was in port arthur texas last week. and man 4g and 3g have alot of outages in the houston, beaumont, and port arthur area. i guess its because of the improvements
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Old March 23rd, 2013, 02:53 PM   #17 (permalink)
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It was not location in my case. I travel extensively. Chicago, Orlando, Cleveland and even Honolulu yielded me no data.
As soon as my monthly re-up started today.....shazam... data came back.
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Old March 23rd, 2013, 03:47 PM   #18 (permalink)
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always goto their facebook page and say something like

3G out in [zipe code here]

they will respond with a time to repair.
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Old April 9th, 2013, 12:19 AM   #19 (permalink)
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Well. the problems have hit me in the Dallas area. I went over four days without being able to log in to my VM account. Cust svc said it was new system updates. Finally was able to log in two days ago but have had no 3g or 4g for the two days since. Wish I hadn't just replaced my OP V with a EVO V or I would be out of VM forever. Just too many problems with connections and speed over the last two years...
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Old April 9th, 2013, 01:44 AM   #20 (permalink)
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You are making me even happier that I switched from Virgin Mobile to T-Mobile last July. Service last July was to the point that I didn't want to stay, just from the extremely slow 3G speeds and spotty 4G coverage in my area. I can't imagine not even having 3G -- though I guess it wouldn't be that much slower than the speeds I was getting last summer.
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Old April 9th, 2013, 02:15 AM   #21 (permalink)
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Now that my 3g has returned its better than ever.
I was with T-mo for over 5 years and paid through the nose for horrible coverage and EDGE speed at best. I finally gave up and went ot virgin for Android and my awesome $25 plan on the Optimus Elite.
I alslo have a Blackberry 3g on Simple Mobile for business. That uses Tmo's network but at a greatly reduced prepay cost especially for Blackberry service.
I guess everyone has a bad experience from time to time with every carrier.

Im just glad my data is back!
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Old April 9th, 2013, 10:09 AM   #22 (permalink)
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My 3G seems to be working a little better than in the past (or maybe it's my mind playing tricks).. but I haven't had 4G in almost a month!

This is in Southern California..
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Old April 9th, 2013, 12:03 PM   #23 (permalink)
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my 3g has been out since yesterday, and i get a constant error 67 message. (virgin mobile). I am mad as heck..
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Old April 9th, 2013, 01:59 PM   #24 (permalink)
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Error 67 means you don't have service. I've had error 67 on my Elite when I tried using wireless hotspot tethering using certain apps. It happened to me a few times but I was luck that a reboot fixed it. You can try pulling the battery, waiting a minute and then putting it back and powering on your phone. It will try to reconnect to the network. Otherwise you need to call VM and they'll walk you through resetting your phone.
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Old April 9th, 2013, 08:42 PM   #25 (permalink)
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Yes. Error 67 is usually the result of trying hotspot on your phone. It won't clear itself. You need to reset your service. Call VM and if you tried hotspot, tell them that. They will reset your service.

My outage was not a resultof error 67. I wish it had been. It cud have been cleared quickly. Im jist glad to have it back......and it truly is better than ever.
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Old April 9th, 2013, 08:50 PM   #26 (permalink)
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Quote:
Originally Posted by vmforlife View Post
Yes. Error 67 is usually the result of trying hotspot on your phone. It won't clear itself. You need to reset your service. Call VM and if you tried hotspot, tell them that. They will reset your service.

My outage was not a resultof error 67. I wish it had been. It cud have been cleared quickly. Im jist glad to have it back......and it truly is better than ever.

You are probably in an area where Network Vision tower upgrades were performed. I work right next to an upgraded tower, and suddenly found myself getting much faster data speeds... I realized something had happened when I took a picture, sent it to upload to Facebook, shut the camera app immediately, and found the picture had already finished uploading!
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Old April 10th, 2013, 05:51 AM   #27 (permalink)
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This network update is proving to be ridiculous. It's caused nothing but problems so far. I'd better start hearing stories of Virgin catching bars all over the island by the time they're done or I'm gonna stop dealing with Virgin altogether. Their dealer support is horrible, it feels like they only have like 3 customer care reps in total working at any given time, and they don't have any mid-high level HTC phones anymore ever since they discontinued the Evo V.
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Old April 15th, 2013, 03:30 AM   #28 (permalink)
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Default loss of 3G in L.A. area

I have also been frustrated with the lousy 3G speeds this month!
Whether it is for system upgrades (unlikely) or a fault with the VM contract to piggyback onto Sprint lines, there is no excuse for VM to stop the antiquated 3G service for all users...period.
There have been days where my phone has all white-colored signal strength bars and no "3G" symbol. When it turns green it only lasts for a few minutes...then goes back to being nothing but an overpriced paper weight.
During the time it is green with 3G speeds, it constantly downloads all the bloatware upgrades... and pictures that weren't able to open when the system was unnavailable. It's soooooo slow, it took 30 minutes to download a speed/ping test site. And, guess what? The program stated "signal loss" constantly when it was attempting to connect (ping) the closes towers in L.A. Bloatware is another VM problem that needs fixing because no one needs all these crappy programs; SCVNGR, Point, Twitter, etc. How can anyone Tweet with the horrible signal loss anyway.

Side note: DO NOT LOAD or upgrade FB onto any VM device because it will slow it down considerably since the network is already handicapped with ancient dial-up speeds.

Other users say, "you get what you pay for". While this is true, the average monthly rate of $45.00 for all contract/non-contract users should afford decent coverage in large metropolitan areas... especially on the older 3G signal network. The current state of VM signal loss is the worst I've ever had from any carrier.

Yes, we all should complain to the FCC about lax coverage (as one log suggests) to force VM to start putting their profit into the system... not their wallets. But, there in lies the problem; VM is one of the many beggars at Sprint's door trying to get a morsel of bandwidth AFTER Sprint customers get their share. This is why there is no signal during the days, especially in big metro areas, but late night upload/download speeds increase when most Sprint bandwidth is available. It's so bad in L.A. (zip 90027) that I am logging this rant via desktop because my phone is too damn slow nowadays... no thanks to VM's slow engineering processes.

I wouldn't wait for a new and improved VM system; go and find a better deal with a real cellular carrier; I am. Ask yourselves if the low monthly payment is really worth the headche and lost productivity (if you rely on the phone for business as I do). VM is just not worth it in the long run.
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