February 14th, 2013, 07:51 PM
Thread Author (OP)
Join Date: Nov 2012
Device(s): HTC Wildfire S (VM)
Carrier: Not Provided
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Here's how it finally worked for me
Thanks MacFett. After a whole day of many many tries, phone calls to VM and digging around, I (think I) was able to finally get it to work. You need a 9 digit account number with no letters or dashes in it. There is no Google Voice customer service - only the web. Actually, the Google Voice Porting forum is where I found the best help.
- You have to call VM customer service at 888-322-1122. Select option 4 Troubleshooting, then answer a couple other questions, then select option 4 to get a live rep. I had to talk to many reps before I got one who solved the problem.
- What didn't work: the first rep said my phone number was the account number. It's 10 digits long and didn't work. The next two reps gave me internal VM account numbers starting with "3-" and a bunch of letters and numbers after that. Not counting the dash, which the Google Voice porting request rejects, it's only 8 digits and didn't work.
- Finally I got transferred to the "Porting Department," and spoke to a Lilly. She gave me a 9 digit account number, all numbers, and that's the first time (after 13 tries) I didn't get the rejection email from Google Voice. Phew!
I hope this helps others avoid a whole day of frustration.