Go Back   Android Forums > Android Carriers > Virgin Mobile

Get excited for the Samsung Galaxy S5! Find everything you need and discuss it in our Galaxy S5 Forum!

test: Reply
 
LinkBack Thread Tools
Old March 26th, 2013, 01:45 AM   #1 (permalink)
Junior Member
Thread Author (OP)
 
Join Date: Mar 2013
Gender: Male
Posts: 43
 
Device(s): lg optimus l9
Carrier: t-mobile 4g

Thanks: 4
Thanked 7 Times in 7 Posts
Default virgin mobile cancellation questions.

My tmobile phone is on it's wayand iamgonna be cancelling my virgin mobile $35 plan.Can it be done online with the phone or do i have to call them to be able to cancelit?

dukenukems is offline  
Reply With Quote
sponsored links
Old March 26th, 2013, 05:27 AM   #2 (permalink)
Senior Member
 
Join Date: Jan 2013
Posts: 3,444
 
Device(s):
Carrier: Not Provided

Thanks: 45
Thanked 828 Times in 744 Posts
Default

If the carriers are anything like they are in the UK, it might be worth calling to cancel. In the UK you will almost invariably be forwarded to retentions who can sometimes offer you pretty decent deals in order to keep you.
SiempreTuna is offline  
Reply With Quote
Old March 27th, 2013, 08:15 PM   #3 (permalink)
Senior Member
 
narutoninjakid's Avatar
 
Join Date: Aug 2011
Location: NJ
Gender: Male
Posts: 587
 
Device(s): Samsung Galaxy Note II , HTC EVO V 4g (Rooted S-OFF CM10.1)(Retired) iPad 4 32G
Carrier: T-Mobile

Thanks: 80
Thanked 26 Times in 24 Posts
Default Re: virgin mobile cancellation questions.

Lol I just stopped paying
__________________
" Foolish little brother, if you wish to kill me, hate me, detest me. And yet survive in an unsightly way. Run, run and cling to life. " - Itachi Uchiha
narutoninjakid is offline  
Reply With Quote
Old March 27th, 2013, 08:31 PM   #4 (permalink)
Panda-riffic!
 
pandacookie's Avatar
 
Join Date: Apr 2011
Gender: Female
Posts: 461
 
Device(s): Samsung Galaxy Note 3
Carrier: T-Mobile

Thanks: 90
Thanked 170 Times in 87 Posts
Default Re: virgin mobile cancellation questions.

I called and told them i wanted my account closed. They went through the usual nonsense of trying to keep my account open with them. I stood my ground, and they closed my account. I didn't want to just stop paying. I wanted to formally end things with Virgin.
pandacookie is offline  
Reply With Quote
Old March 28th, 2013, 01:49 AM   #5 (permalink)
AF Contributor
 
SuperAfnan's Avatar
 
Join Date: Aug 2012
Location: A yellow house
Gender: Male
Posts: 1,090
 
Device(s): Samsung Galaxy S3 (AT&T unlocked on T-mobile), HTC Amaze 4g (Unlocked, T-mobile), HTC EVO V 4g
Carrier: T-mobile

Thanks: 243
Thanked 200 Times in 166 Posts
Default Re: virgin mobile cancellation questions.

Quote:
Originally Posted by narutoninjakid View Post
Lol I just stopped paying
Me too. Ported to T-mobile and they got ditched.
__________________
Use this if you want a dropbox account. We will both get extra storage if you use it while registering.
http://db.tt/5dIMndQi
SuperAfnan is offline  
Reply With Quote
Old March 28th, 2013, 07:28 AM   #6 (permalink)
Daleks Über Alles
 
agentc13's Avatar
 
Join Date: Aug 2011
Location: Skaro
Posts: 7,839
 
Device(s): HTC One S, Kindle Fire
Carrier: T-Mobile USA

Thanks: 4,106
Thanked 5,382 Times in 2,789 Posts
Default Re: virgin mobile cancellation questions.

Quote:
Originally Posted by SuperAfnan View Post
Me too. Ported to T-mobile and they got ditched.
That's pretty much how I did it. When porting the number it closes out the account since your VM account is your phone number. And since it is prepaid you don't have to call and cancel, you can just stop paying and be done.

I do believe that the account needs to be active if you want to port the number though.
agentc13 is offline  
Reply With Quote
Old March 29th, 2013, 02:30 AM   #7 (permalink)
Junior Member
 
Join Date: Nov 2011
Posts: 25
 
Device(s):
Carrier: Not Provided

Thanks: 2
Thanked 3 Times in 2 Posts
Default

I checked to see if my phone number was able to be ported and it said I couldn't. do i need to deactivate my virgin mobile account first or something?
Spicy1994 is offline  
Reply With Quote
Old March 29th, 2013, 06:59 AM   #8 (permalink)
Panda-riffic!
 
pandacookie's Avatar
 
Join Date: Apr 2011
Gender: Female
Posts: 461
 
Device(s): Samsung Galaxy Note 3
Carrier: T-Mobile

Thanks: 90
Thanked 170 Times in 87 Posts
Default Re: virgin mobile cancellation questions.

Quote:
Originally Posted by Spicy1994 View Post
I checked to see if my phone number was able to be ported and it said I couldn't. do i need to deactivate my virgin mobile account first or something?
That's strange. Because i know two people who ported their numbers from Virgin Mobile without formally canceling their accounts. Did you call Virgin or did you look on their website? If i were you I'd call Virgin on the matter. Or just tell the phone company you want to do business with that you want to port your number and they will do the work for you.
pandacookie is offline  
Reply With Quote
Old March 30th, 2013, 07:27 AM   #9 (permalink)
Senior Member
 
narutoninjakid's Avatar
 
Join Date: Aug 2011
Location: NJ
Gender: Male
Posts: 587
 
Device(s): Samsung Galaxy Note II , HTC EVO V 4g (Rooted S-OFF CM10.1)(Retired) iPad 4 32G
Carrier: T-Mobile

Thanks: 80
Thanked 26 Times in 24 Posts
Default Re: virgin mobile cancellation questions.

Lol I just took the new number I don't want anything interfering with me getting that plan. And I heard if you try and port a number it may not be considered new activation. I'm not sure you should probably call tmobile. I didn't want to call because I was activating a note 2 on the plan and that's against their rules lol
narutoninjakid is offline  
Reply With Quote
Old March 30th, 2013, 07:53 PM   #10 (permalink)
AF Contributor
 
SuperAfnan's Avatar
 
Join Date: Aug 2012
Location: A yellow house
Gender: Male
Posts: 1,090
 
Device(s): Samsung Galaxy S3 (AT&T unlocked on T-mobile), HTC Amaze 4g (Unlocked, T-mobile), HTC EVO V 4g
Carrier: T-mobile

Thanks: 243
Thanked 200 Times in 166 Posts
Default Re: virgin mobile cancellation questions.

Quote:
Originally Posted by narutoninjakid View Post
Lol I just took the new number I don't want anything interfering with me getting that plan. And I heard if you try and port a number it may not be considered new activation. I'm not sure you should probably call tmobile. I didn't want to call because I was activating a note 2 on the plan and that's against their rules lol
Porting to tmobile from another carrier with a new activation is a new activation.
SuperAfnan is offline  
Reply With Quote
sponsored links
Old March 30th, 2013, 11:26 PM   #11 (permalink)
Member
 
bob60626's Avatar
 
Join Date: Jan 2012
Location: Chicago
Gender: Male
Posts: 448
 
Device(s): Galaxy S2, AT&T Note, Galaxy 7.0+
Carrier: T-Mobile

Thanks: 1
Thanked 41 Times in 39 Posts
Default Re: virgin mobile cancellation questions.

How's that (regarding the Note)?

I activated a Galaxy Exhibit on the thirty dollar plan, carried it and my OV around for a while, then had my number ported. No problems other than I did it in the middle of my month. VM doesn't give you a new number for the rest of your time, you just lose it.

Then when I got a new S2 I just swapped the Exhibit's sim into that.
bob60626 is offline  
Last edited by bob60626; April 1st, 2013 at 11:58 PM.
Reply With Quote
Old April 1st, 2013, 09:32 PM   #12 (permalink)
Member
 
Join Date: Nov 2011
Posts: 310
 
Device(s): Epic 4G Touch
Carrier: Ting

Thanks: 29
Thanked 29 Times in 28 Posts
Default

Just port out or don't pay for any more min. No need to officially cancel anything with prepaid.
timelord65 is offline  
Reply With Quote
Old April 3rd, 2013, 09:03 PM   #13 (permalink)
Senior Member
 
MacFett's Avatar
 
Join Date: Mar 2011
Location: Sietch Tabr
Gender: Male
Posts: 3,144
 
Device(s): Nexus 4 (CM 10.1 RC4) & ASUS Eee Transformer (Revolver ROM)
Carrier: T-Mobile

Thanks: 357
Thanked 718 Times in 544 Posts
Default

Quote:
Originally Posted by agentc13 View Post
When porting the number it closes out the account since your VM account is your phone number.
This is no longer the case. They have account numbers that are not the same as your mobile number.
__________________
Sign up for dropbox and we each get a bonus 500megs

"The world is indeed comic, but the joke is on mankind," H.P. Lovecraft 1890-1937
MacFett is offline  
Reply With Quote
Old April 3rd, 2013, 11:57 PM   #14 (permalink)
Junior Member
 
Join Date: Oct 2012
Posts: 65
 
Device(s): HTC One, LG Optimus F7, HTC Droid DNA, HTC 8X, HTC Evo 4G
Carrier: Not Provided

Thanks: 1
Thanked 11 Times in 10 Posts
Default

Quote:
Originally Posted by Spicy1994 View Post
I checked to see if my phone number was able to be ported and it said I couldn't. do i need to deactivate my virgin mobile account first or something?
What service are you porting to? If it's Sprint, Assurance, or Boost, that can be an issue. Because they are all basically owned by the same company, your number can't just be ported over like normal. The whole account needs to be migrated and AFAIK, only the migration department through the respective carrier's customer care can do that for you.
shadowspawn is offline  
Reply With Quote
Old April 4th, 2013, 09:33 PM   #15 (permalink)
Member
 
Join Date: Nov 2011
Posts: 310
 
Device(s): Epic 4G Touch
Carrier: Ting

Thanks: 29
Thanked 29 Times in 28 Posts
Default

You can port your number regardless. Just be sure to supply all the correct info.
timelord65 is offline  
Reply With Quote
Old June 30th, 2013, 10:53 PM   #16 (permalink)
Member
 
Join Date: Nov 2011
Posts: 310
 
Device(s): Epic 4G Touch
Carrier: Ting

Thanks: 29
Thanked 29 Times in 28 Posts
Default

Quote:
Originally Posted by MacFett View Post
This is no longer the case. They have account numbers that are not the same as your mobile number.
Yep, your virgin mobile tel # number is NOT your account number. You have to call Virgin and ask them for your account # if your planning on porting out of Virgin mobile.
timelord65 is offline  
Reply With Quote
Reply


Go Back   Android Forums > Android Carriers > Virgin Mobile
Thread Tools

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are On



All times are GMT -5. The time now is 09:16 AM.
Powered by vBulletin® Version 3.8.7
Copyright ©2000 - 2014, vBulletin Solutions, Inc.