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Old July 15th, 2013, 07:26 AM   #1 (permalink)
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Default Can't receive calls from VOIP...

Hey guys....
I am on Virgin Mobile, using a Samsung Victory 4G LTE. I can make calls to anyone, send and receive texts and receive calls from most landlines.
However, it seems as though I cannot receive calls from landlines if they are a VOIP client (Ooma, Atlantic Broadband, etc.)

What's up with that?

Anyone have or hear about this problem before?
Customer service has been absolutely no help as they simply want me to take the battery out of my phone and then put it back in.

I have been trying to Google this issue and one person from the UK said that it was Virgin Mobile's policy not to accept calls from VOIP. It seems that would be a deal breaker to too many people though.

Any help would be greatly appreciated.
Thanks!!

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Old July 15th, 2013, 03:19 PM   #2 (permalink)
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I can accept calls from GrooveIP that processes through Google Voice. I think I managed to get Skype to work at one time, too. And I am not roooted. I do not know about the other VOIPs
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Old July 15th, 2013, 05:24 PM   #3 (permalink)
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Quote:
Originally Posted by umwhat View Post
Hey guys....
I am on Virgin Mobile, using a Samsung Victory 4G LTE. I can make calls to anyone, send and receive texts and receive calls from most landlines.
However, it seems as though I cannot receive calls from landlines if they are a VOIP client (Ooma, Atlantic Broadband, etc.)

What's up with that?

Anyone have or hear about this problem before?
Customer service has been absolutely no help as they simply want me to take the battery out of my phone and then put it back in.

I have been trying to Google this issue and one person from the UK said that it was Virgin Mobile's policy not to accept calls from VOIP. It seems that would be a deal breaker to too many people though.

Any help would be greatly appreciated.
Thanks!!
I don't think you can count on what a person from the UK says about Virgin Mobile, as they are likely talking about Virgin Mobile UK. Every country has their own "version" of Virgin Mobile.

When I had Virgin Mobile, I never had any problem with receiving VoIP calls. In fact, Sprint and Google Voice have a special agreement. Unfortunately, while that doesn't extend to Virgin Mobile, it does tend to show that the Sprint network doesn't have issues with VoIP calls.
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Old July 15th, 2013, 06:03 PM   #4 (permalink)
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I just dug out my MagicJack and plugged it in to my computer. I called my cellphone (HTC EVO V on Virgin) and the call placed just fine. Sorry I cannot help you.
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Old July 17th, 2013, 08:59 AM   #5 (permalink)
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Quote:
Originally Posted by umwhat View Post
However, it seems as though I cannot receive calls from landlines if they are a VOIP client (Ooma, Atlantic Broadband, etc.)
I don't understand a landline is a landline. Do you mean you can't receive a call if the call comes from a VOIP service like Ooma.

If so then something is wrong, did you set up some kind of blocking services or something.

Because your Virgin Mobile number should be able to receive calls from services like; Skype, Magic Jack, Google Voice. Those are just the few that I've tried myself.

If you have Laptop and it has a Mic, log into Gmail, sign into chat, click on "Call Phone" phone and dial your Virgin mobile number if it does not ring, then you got a problem, LOL.



I would ask some higher level of tech support here or at Virgin Mobile, because your phone is not accepting phone calls.
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Old July 17th, 2013, 12:55 PM   #6 (permalink)
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Some VOIP providers do not provide real phone numbers to customers.
If the individual(s) attempting to call you only has a VOIP number and not a real U.S. number that could be the source of the issue.

Just a FYI VOIP used to be a very for profit business and most VOIP providers still require money to call to real phone numbers.
 
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Old July 17th, 2013, 01:13 PM   #7 (permalink)
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I use gvoice dialer with my google voice account & have no problems making or receiving calls!!!
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Old October 22nd, 2013, 08:38 AM   #8 (permalink)
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Vary good decision of your's. Everyone which have common awareness has converted to VOIP or coming for it. It has a lot of benefits rather than the Landline one due to offering of free calls with freedom.
Call Centre | Business Phones and VOIP
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Last edited by Natalie003; October 29th, 2013 at 12:14 PM. Reason: for correction
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Old October 24th, 2013, 07:56 PM   #9 (permalink)
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Are you experiencing this when connected to a tower when at home, or does it happen wherever you go? It could be the backhaul provider to Sprint in a your market blocking certain IP's...WindStream <------------- is known for this.
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