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Old January 6th, 2013, 01:58 AM   #1 (permalink)
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Default Problems with Netflix running on Motorola Xoom wifi.

We get the following message when trying to use this the Netflix app:
There is a problem connecting to Netflix. Please try again later (13000)

Netflix runs perfectly OK on xbox
Netflix runs perfectly OK on Nokia Lumia Phone (windows app)
Netflix runs perfectly OK on laptop

Spoken to Netflix/help, we have done the following:
Uninstalled Netflix app, re-booted and re-installed Netflix app
Cleared all cache data from both devices
Powered down and rebooted BT modem and broadband router
Re-set both devices to factory settings and re-installed Netflix
Netflix have concluded that this must be a network problem with BT and said out connection speed is not strong enough. This has been checked with BT and they have confirmed that our BT Infinity Broadband is connecting at excellent speeds.
We have also spoken to Amazon kindle support and they have run several checks and they have confirmed that it is a compatibility issue with Android app and Netflix.
We have also tried to connect using friends BT Broadband and we still get the same problem
The Netflix Android App continues to give the following message when we try and login:
There is a problem connecting to Netflix. Please try again later (13000)
Netflix Insist that this is an Android issue.
Where do I go from here?

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Old January 6th, 2013, 04:54 AM   #2 (permalink)
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Default Stock, non rooted using home wifi--no issues

Use Netflix all the time. No issues here.

Are you rooted?

Do you have the Wifi only model or wifi/3G?

are you in the states or abroad?

do you have the latest Android OS?

were you able to access netflix app before?

how long has this error been happening? and no matter where you use the xoom (work wifi, starbucks, etc), you get the same error?

I am in the states and have no issues. IF you are abroad, it could be something specific to netflix's servers where you are. I would give it a couple more days or call again to netflix and ask to move higher up the tech support food chain.
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Old January 6th, 2013, 06:44 AM   #3 (permalink)
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Hi Thanks for your reply.
Not sure what you mean by 'are you rooted'
I am in the UK
Both my Motorola and Kindle are Wifi only
I can confirm that the Android OS is up to date
I was able to access netflix on both devices until about 4 days ago.
The errror occurs through various connections
Also other people in this area are not experiencing any problems
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Old January 6th, 2013, 08:49 AM   #4 (permalink)
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Try going to netflix.com then account and under streaming plan click manage devices and computer. Click disconnect device. This will remove your devices and will have to sign in again to any device you want netflix on but it also might remove your problem.
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Old January 6th, 2013, 10:56 AM   #5 (permalink)
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Thank you for that, although I had already done that yesterday, however, I have tried it again, but still have the same problem. Any other suggestions?
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Old January 6th, 2013, 11:09 AM   #6 (permalink)
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Before you deleted the app from your xoom did you delete cache and data? You can delete an app but the data still remains and will show up when you re-install the app.

Try settings -apps-downloaded or all-Netflix clear data and cache. Reboot the phone and then re-install Netfix. I am shooting from the hip at this.
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Old January 6th, 2013, 02:36 PM   #7 (permalink)
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mentioned in OPs original post is that cache and data were cleared.

if you have ever heard of "jailbreak" when it comes to apple products, then rooting for Android means the same thing. I wanted to make sure you did not have a 3rd party rom installed.

well when you say "other people in this area are not experiencing any problems" you can't be 100% certain of that. i understand some people around you may not have the issue. it could also be your account. you may need to deactivate all equipment form your account. then try re-adding your xoom by itself then re-try.

You have done all you can do on your end. since it just started a few days ago and based on your error, i thin its a netflix server issue. it cant be Android OS since you have been using netflix prior to this.

again, stay on netflix. call them and escalate. dont settle for " its an android OS issue" since especially you yourself has stated others around you dont have the issue.
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Old January 6th, 2013, 04:50 PM   #8 (permalink)
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i can confirm that on each occation that I uninstalled the app I deleted the cache and data first
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Old January 6th, 2013, 06:57 PM   #9 (permalink)
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Ok, thanks. I m reading more and your not the only one who has had this issue. Some said making sure the time is set correctly helped. What OS are you on?
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Old February 16th, 2013, 11:52 PM   #10 (permalink)
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Disable Facebook integration with Netflix via a browser (My account, manage facebook) then clear the cache/data for the app on your phone, then log in, that should fix it.
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