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Old January 12th, 2014, 08:08 AM   #1 (permalink)
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Sad ZTE Valet screen wont turn on

Ok so I got the new android ZTE Valet supported by Trac-Fone almost a week after Christmas and yesterday my screen stopped working. Everything still lights up (like the charging lite and the buttons) and people can still call me, my screen is just dead, and I don't want to factory reset my phone because I have a lot of my friends phone numbers on it. Please help me, I am really desperate

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By 12:00 p.m today, if my problem has not been resolved, I will be removing the battery on my phone to try and fix the problem. If that doesn't work then im hitting the button behind the back of the phone next to the battery

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Old January 12th, 2014, 08:23 AM   #2 (permalink)
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Welcome to Android Forums. I moved this thread from Android Lounge to the forum dedicated to discussing the phone.

I assume you bought this phone new and it is still under warranty. If it was mine I would be standing in the store where I bought it looking for a repair/replacement.

... Thom
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Old January 12th, 2014, 08:48 AM   #3 (permalink)
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Welcome to Android Forums. I moved this thread from Android Lounge to the forum dedicated to discussing the phone.

I assume you bought this phone new and it is still under warranty. If it was mine I would be standing in the store where I bought it looking for a repair/replacement.

... Thom
I bought the phone from amazon so idk
And even if it does have a warranty that would basically mean resetting it, which I don't want to do
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Old January 12th, 2014, 08:48 AM   #4 (permalink)
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As for a reset, if your contacts are entered through a Google email login and not specifically chosen as phone-only, you'll get them back from the cloud when you start over. I've reset several times and all that came back.
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Old January 12th, 2014, 08:51 AM   #5 (permalink)
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As for a reset, if your contacts are entered through a Google email login and not specifically chosen as phone-only, you'll get them back from the cloud when you start over. I've reset several times and all that came back.
Im pretty sure it was phone only, how do I tell
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Old January 12th, 2014, 09:08 AM   #6 (permalink)
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Im pretty sure it was phone only, how do I tell
When you enter a new contact, you first have to choose an email account or phone-only. You can tell on your PC by going to Google Contacts and logging in there -- of they show up on your PC, they're in the cloud. Anyway, for them to be phone-only, you would've had to choose that every tome you added a contact; you'd likely remember that.
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Old January 12th, 2014, 09:48 AM   #7 (permalink)
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Go ahead and remove the battery...this is the surefire method to get your phone back in working order. Everything will still be there on your phone...nothing is lost.

I have no idea why this occurs but several users (including myself) see the same problem pop up sporadically. I wonder how folks with a non-removable battery in their phones get a clean reboot.

As jefboyardee pointed out, it is pretty important that you get your contacts into Google so you always have a backup which will automatically sync to your phone.
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Old January 12th, 2014, 10:52 AM   #8 (permalink)
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Go ahead and remove the battery...this is the surefire method to get your phone back in working order. Everything will still be there on your phone...nothing is lost.

I have no idea why this occurs but several users (including myself) see the same problem pop up sporadically. I wonder how folks with a non-removable battery in their phones get a clean reboot.

As jefboyardee pointed out, it is pretty important that you get your contacts into Google so you always have a backup which will automatically sync to your phone.
How long should I leave the battery out for?
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Old January 12th, 2014, 11:12 AM   #9 (permalink)
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How long should I leave the battery out for?
A minute is fine.
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Old January 12th, 2014, 11:20 AM   #10 (permalink)
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A minute is fine.
Omg thank you, it worked perfectly
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Old January 21st, 2014, 08:14 AM   #11 (permalink)
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It's happened to me too probably 3 times now. As you found out, just removing the battery takes care of it. Also, don't forget to restart your device if it's running slow. It's the same effect as taking the batter out. Hold down the power button and a screen will pop up. Click on Restart and your device should run faster for a while. You can also put the Task Manager on one of your screens and that way shut down apps you're not using to free up memory and run faster.
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Old January 21st, 2014, 10:06 AM   #12 (permalink)
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One of the top rated Apps is Clean Master which will clean cache and RAM to get rid of junk files and help you keep your Android phone running smooth.

https://play.google.com/store/apps/details?id=com.cleanmaster.mguard
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Old May 4th, 2014, 03:21 AM   #13 (permalink)
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One of the top rated Apps is Clean Master which will clean cache and RAM to get rid of junk files and help you keep your Android phone running smooth.

https://play.google.com/store/apps/details?id=com.cleanmaster.mguard
My Valet also suffers the "fails to boot bug" and requires the battery removal solution. Is there any evidence that the Cleanmaster App would help?
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Old May 5th, 2014, 01:22 AM   #14 (permalink)
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My Valet also suffers the "fails to boot bug" and requires the battery removal solution. Is there any evidence that the Cleanmaster App would help?
Possibly. You can also try moving some/most of apps to the memory card. If you still have this happening more than once every other month, suggest you exchange your phone while under warranty.
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