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The BT Mobile app is an easy way to keep track of what you're using and see how much data, minutes and texts you've got left in your plan. Note: This app is NOT compatible with SIMs from other mobile providers, including BT Business and EE. The app will allow you to check the following: ◾How much data have I got left this month? ◾How many minutes and texts have I used? ◾Have I spent anything on top of my plan? ◾When will my allowances reset? ◾How much do I spend when I go abroad? If you login with your “My BT ID” you will be able view the usage for all other SIMS assigned to your account. Before activating the app, please check the following: 1. You've activated your BT Mobile SIM and put it into your device. 2. You have not put a SIM from another service provider (including BT Business and EE) in your device. 3. Your device has an active BT Mobile data (recommended) or Wi-Fi connection. Open the app to start activation. If you're connected to BT Mobile data, it’ll only take a few seconds to activate. If you're connected via Wi-Fi, type in your phone number and we’ll send you a text message with a PIN which you will need to enter into the app. Having problems? Look for on-line help on the bt.com website, where you will be able to open a live “Chat” session with one of our advisors or search the BT Community Forum for more information. The app also has a Help menu, where you will be able select the “App feedback” option to provide a description of your issue and send logs from your device to our support team. To learn more about BT mobile go to www.bt.com/mobile

February 24, 2020
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