whats the real story about upgrading?

[mikeydooodie]

Are we confused or ate vzw reps? I called earlier, Mt upgrade is in November and the lady said I have to wait until then .. So I'm confused/mad. Verizon should brief their customer service people. Was what was said at the press conference falling on deaf ears?

 

[bogman2121]

Nope, I actually just got upgraded. If your upgrade date or contract end date fall anywhere in 2010 and you haven't used it already, you can use your upgrade starting today. My upgrade date was 03/11 because of a problem with Storm but my actual contract end date was 12/10 so they were able to upgrade me with 2yr pricing to an Incredible which i may change to a Droid X.

 

[Vihzel]

Are we confused or ate vzw reps? I called earlier, Mt upgrade is in November and the lady said I have to wait until then .. So I'm confused/mad. Verizon should brief their customer service people. Was what was said at the press conference falling on deaf ears?

That woman wasn't informed on it. You should be able to get the phone with upgrade price.

 

[mikeydooodie]

My contract ends 2011 I have annual upgrade for my primary line this November. Is this do able? Since I have an upgrade this year I should qualify

 

[bogman2121]

If your upgrade date or contract end date fall anywhere in 2010 and you haven't used it already, you can use your upgrade starting today.

 

[Wolfedude88]

If your upgrade date or contract end date fall anywhere in 2010 and you haven't used it already, you can use your upgrade starting today.

How sure are you on that though? Everything I have heard so far is if your contract ends within 2010 you can upgrade, not if you can upgrade in 2010.

 

[mikeydooodie]

these conflicting stories are starting to annoy me

 

[Wolfedude88]

these conflicting stories are starting to annoy me

Me too, I don't know if he knows something I don't or what. All I know is the conference yesterday said if your contracted ended in 2010, they didn't say if you could upgrade. So they might have meant that, might not have.

 

[mikeydooodie]

just called vzw again and was told im eligible
now im happy plus i can bill it to my bill to give me time to sell my 9550 and get my rebate thank god

but big red needs to inform all their lackey's bc the girl earlier had me thinking i had to wait until november

so if you are eligible for an upgrade any time this year, havent used it, you CAN use it immediately ONLY on the droid x

 

[mikeydooodie]

they have no information about pre ordering and say they might not bc of the debacle with the incredible

 

[Wolfedude88]

just called vzw again and was told im eligible
now im happy plus i can bill it to my bill to give me time to sell my 9550 and get my rebate thank god

but big red needs to inform all their lackey's bc the girl earlier had me thinking i had to wait until november

so if you are eligible for an upgrade any time this year, havent used it, you CAN use it immediately ONLY on the droid x

I still don't know if I would believe that. I just got off the phone with a rep and she had no idea about the early upgrade. I told her it was announced yesterday and she said she would probably hear about it soon, but wasn't sure.

Her thoughts were that they would go by upgrade date instead of contract date, but she wasn't positive.

 

[ckochinsky125]

I emailed Verizon and they said I am eligible to upgrade as soon as the X comes out. My upgrade was in Aug now i don't have to wait the extra month.

 

[mikeydooodie]

I still don't know if I would believe that. I just got off the phone with a rep and she had no idea about the early upgrade. I told her it was announced yesterday and she said she would probably hear about it soon, but wasn't sure.

Her thoughts were that they would go by upgrade date instead of contract date, but she wasn't positive.

I emailed Verizon and they said I am eligible to upgrade as soon as the X comes out. My upgrade was in Aug now i don't have to wait the extra month.

lol these vzw reps are retarted maybe some call centers got the memo and some didnt?

 

[Wolfedude88]

lol these vzw reps are retarted maybe some call centers got the memo and some didnt?

I don't really know, I am sure in a couple of days they will probably know what I am talking about, but as of now I don't believe any of them.

 

[ckochinsky125]

Im sure by the weekend they will have all been informed it may just take some places longer to be informed then others. I mean the announcement was only made yesterday

 

[bogman2121]

When I called I was originally told it was the upgrade date anytime in 2010 but when he looked further into it I was able to upgrade to the Incredible because my contract end date was in 2010. From what was explained to me they're going based off of upgrade date but can also go by contract end date. I'm positive about the contract end date because it was done for me at 1:45pm EST. Also, I may switch my order to the X when I can pre-order it.

 

[Wolfedude88]

When I called I was originally told it was the upgrade date anytime in 2010 but when he looked further into it I was able to upgrade to the Incredible because my contract end date was in 2010. From what was explained to me they're going based off of upgrade date but can also go by contract end date. I'm positive about the contract end date because it was done for me at 1:45pm EST. Also, I may switch my order to the X when I can pre-order it.

So you are saying that they can go by either one?

 

[chrlswltrs]

I emailed Verizon and they said I am eligible to upgrade as soon as the X comes out. My upgrade was in Aug now i don't have to wait the extra month.

My upgrade date is 12/2/10 and when I emailed Verizon specifically about the upgrade to the Droid X, they replied to my email and said if I wanted to upgrade before my upgrade date I would have to pay retail.

I wish all this would just get straightened out, cause I'm buying it either way, just don't want to pay retail if I don't have to.

 

[Wolfedude88]

My upgrade date is 12/2/10 and when I emailed Verizon specifically about the upgrade to the Droid X, they replied to my email and said if I wanted to upgrade before my upgrade date I would have to pay retail.

I wish all this would just get straightened out, cause I'm buying it either way, just don't want to pay retail if I don't have to.

I think in a couple more days they will know what is going on, like someone else said that phone was just announced yesterday, so I am sure most of the Verizon reps have no idea what is going on.

 

[bogman2121]

So you are saying that they can go by either one?

I'm not positive but I'd say so based off of him wanting to go by upgrade date first and not being able to since that was 03/11. After consulting with others he was able to do it because my contract end date was 12/10.

That was for the Incredible also so the rumors going around that it's only for the X are false.

 

[bogman2121]

Aaaaaaaand he had trouble putting it through since it wasn't 100% in the system yet with the upgrade being available as of today.