I disagree. I'd rather know something is in the works, so I don't sit here with a half-broken phone I have to stroke just right to get full functionality from while wondering if the company that made it/the company that sold it to me is or is not leaving me to fend for myself. I want to know Sprint/Samsung have been apprised of the problems and are working diligently to fix it. Even if it will take a while, I just want the reassurance... maybe an estimate too.
But so far its been "oh sorry your phone's broken, there might be a fix someday, but in the meantime here's a band-aid solution that doesn't really help"